Five9 Delivers Cloud-Based Contact Center Solution to a Large Financial Technology Company
January 16 2018 - 8:09AM
Business Wire
Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud software
for the enterprise contact center market, today announced that it
has been selected by a financial technology company focused on
providing affordable loans to consumers.
With more than 240 retail locations, the financial technology
company is focused on providing loans to consumers with poor or no
credit. The company’s contact center agents provide customer
service and in two languages (English and Spanish) related to loan
origination, loan applications and credit-building programs.
Frustrated by the poor service and support from their previous
cloud contact center vendor, as well as service disruptions, the
company turned to Five9 for product reliability and reputation of
service.
In contrast to the company’s experience with its previous
vendor, the implementation of Five9’s Virtual Contact Center
solution was seamless, while easily integrating with their existing
proprietary CRM solution. The company is utilizing Five9’s
administrative and reporting capabilities, and has also taken
advantage of Five9’s Premium Support offering.
“We continue to experience significant growth in the financial
industry where companies realize the correlation between customer
service and consistent growth,” said Dan Burkland, President,
Five9. “By embracing a cloud-based model, companies in all
industries can drive broader growth and profitability while
providing a truly differentiated experience for consumers.”
Engage with
us @Five9, LinkedIn, Facebook, Blog.
About Five9
Five9 is a leading provider of cloud software for the enterprise
contact center market, bringing the power of the cloud to thousands
of customers and facilitating more than three billion customer
interactions annually. Since 2001, Five9 has led the cloud
revolution in contact centers, helping organizations transition
from legacy premise-based solutions to the cloud. Five9 provides
businesses with cloud contact center software that is reliable,
secure, compliant and scalable, which is designed to create
exceptional customer experiences, increase agent productivity and
deliver tangible business results. For more information
visit www.five9.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20180116005547/en/
Five9Gabrielle Targosz,
925-403-1199Gabrielle.Targosz@five9.com
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