Customers rate Verizon network experience #1 for a record 20th time in a row
February 01 2018 - 9:30AM
Which U.S. wireless network offers an award-winning experience more
than any other? People across the nation have spoken and, for the
20th time in a row, Verizon is the clear winner. This is according
to the latest J.D. Power 2018 Wireless Network Quality Performance
Study℠, Volume 1, where wireless users across the U.S. were asked
about their call, message, and data connection experiences.
The latest win reinforces Verizon’s unparalleled leadership in
network experience. Those 20 consecutive study periods cover 10
straight years (two surveys each year) in which Verizon has won
more J.D. Power Network Quality awards than anyone else. In
addition, for the third time in a row, Verizon took the top spot in
all six J.D. Power regions. The national study was conducted
between July and December 2017 and recognizes the highest-ranking
companies based on the results of their customers’
experience.
“While the ways we use our wireless devices have evolved
dramatically over the last ten years, one constant our customers
can count on is Verizon having their backs with the best, most
reliable network,” said Mike Haberman, network vice president at
Verizon. “Whether it’s sharing experiences in the moment or
reaching friends and families during extreme weather, it’s
essential to have a network that keeps you connected to the moments
and people that matter most.”
Third party studies show Verizon is the clear leader in
network performance
Only one wireless network is recognized time and time again as
the leader in network performance by top studies from
independent third parties. In addition to J.D. Power’s consistent
recognition of Verizon’s network experience, the most recent
RootMetrics® US National Rootscore® Report ranked Verizon’s network
highest in overall network performance for the eighth consecutive
testing period*. And, according to Verizon analysis of Nielsen
Video Test data collected nationally, the most awarded network is
now the best in streaming.**
The key contributors to Verizon’s continued network leadership
and performance are our engineers’ relentless focus on innovation
and our unrivaled advancements in wireless network
technologies.
“The consistent recognition of our network superiority, based on
all types of testing including customer experience surveys and
scientific drive testing, doesn’t happen by chance,” said Haberman.
“It’s the result of careful year-round planning, investment in the
latest technologies and engineering for an experience that exceeds
our customers’ expectations. Delivering the largest 4G LTE
coverage, consistently fast speeds and undeniable reliability is
what matters to our customers.”
Verizon Communications Inc. (NYSE:VZ) (Nasdaq:VZ), headquartered
in New York City, generated $126 billion in 2017 revenues. The
company operates America’s most reliable wireless network and the
nation’s premier all-fiber network, and delivers integrated
solutions to businesses worldwide. Its Oath subsidiary reaches
about one billion people around the world with a dynamic house of
media and technology brands.
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*Rankings based on the RootMetrics US National RootScore Report:
1H 2017. Tested with best commercially available smartphones on 4
national mobile networks across all available network types. Your
experiences may vary. The RootMetrics award is not an endorsement
of Verizon. Visit www.rootmetrics.com for more details.
**Based on Verizon interpretation of Nielsen Video Test data
collected nationally between 10/1/17 and 12/31/17
Verizon Wireless received the highest numerical score among
wireless service providers in the J.D. Power 2017 (V1 & V2)
& 2018 (V1) U.S. Wireless Network Quality Performance Studies.
2018 V1 study is based on 38,595 total responses, measuring the
network quality experienced by customers with wireless phones,
surveyed July-December 2017. Your experiences may vary. Visit
jdpower.com
Media contact:Laura
Merritt614-561-2605Laura.merritt@verizonwireless.com twitter.com/MerrittLBliss
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