Barclays Says Online, Branch Services Hit by Technical Issue
September 20 2018 - 9:30AM
Dow Jones News
By Adam Clark
Barclays PLC (BARC.LN) said Thursday that it is experiencing
technical problems with its online banking and some of its branch
services.
The British lender's mobile services were unaffected by the
problems, as were cash withdrawals and card payments. However, the
bank said online and telephone services were unavailable.
"We're currently experiencing some technical problems--customers
are still able to use Barclays Mobile Banking app to check their
balance, make and receive payments," a Barclays spokesperson
said.
Barclays said it is working on fixing the issue but gave no
timeframe as to when it would be resolved. According to its U.K.
website, online banking services had been down since late morning
local time.
U.K. regulators warned in July that they may push banks to
define acceptable maximum outage times, after Banco de Sabadell
SA's (SAB.MC) U.K. business TSB Bank suffered a prolonged outage in
April which led to a 176.4 million pounds ($234.4 million) charge,
largely due to compensation costs.
Write to Adam Clark at adam.clark@dowjones.com
(END) Dow Jones Newswires
September 20, 2018 09:15 ET (13:15 GMT)
Copyright (c) 2018 Dow Jones & Company, Inc.
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