BBT BB and T Corporation

By Christina Rexrode 

BB&T Corp. said Saturday that it had restored online banking and that its systems were "substantially recovered" after technical problems left customers unable to use some of the bank's services.

Starting sometime on Thursday, customers had been unable to use the bank's ATMs, automated phone services, and online and mobile banking.

The bank said Friday that ATMs and automated phone services had been restored. It said Saturday that online and mobile banking had also been restored.

However, customer-account information wasn't fully updated after those services were restored, meaning customers checking their accounts on Friday and through parts of Saturday didn't see their most recent balances and transactions. A bank spokesman said Sunday that all customer accounts had been updated.

"We are deeply sorry this has happened and we're committed to making this right for our clients," the spokesman said in a statement. The bank also said it would waive or reimburse any fees that customers incur as a direct result of the outage.

BB&T said the issue was caused by "an equipment malfunction in one of our data centers." It said it had "no reason to believe this issue is related to cybersecurity."

BB&T, based in Winston-Salem, N.C., is one of the largest regional banks in the U.S. It has about 2,000 branches throughout most of the East Coast and Texas, and has total assets of about $222 billion.

The bank's stock rose 1.9% to $55.36 on Friday.

Write to Christina Rexrode at christina.rexrode@wsj.com

(END) Dow Jones Newswires

February 25, 2018 16:11 ET (21:11 GMT)

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