MEXICO CITY, March 22, 2018 /PRNewswire/ -- Atento S.A.
(NYSE: ATTO), the leading provider of customer relationship
management and business process outsourcing services (CRM/BPO) in
Latin America, and one of the top
five providers worldwide, has been recognized by the Mexican
Teleservices Institute (IMT) with three Gold awards at the 13th
edition (2018) of the National Awards for Excellence in
Company-Customer Relations and Contact Centers. The Mexican
Teleservices Institute (IMT) is the leading organization in
assessing the contact center industry and the company-customer
relationship management sector in Mexico, and one of the most important in
Latin America.
At the 2018 edition of the IMT Awards, Atento earned the
following recognitions:
- Gold Award for Best Talent Management with the case
"Simulator, a proprietary tool for training and skills development"
recognizing Atento for its innovation in human management processes
to achieve a better customer experience
- Gold Award for Best Sales Strategy received
jointly with LivePerson Latin America for the case "Increase in
sales: impact on the customer satisfaction of a company in the
commercial airline industry", recognizing the digital sales
strategy implemented for a leading national airline
- Gold Award for the Best Customer Experience Strategy
received jointly with LivePerson Latin America for the campaign
launched for a leading telecommunications company leveraging
digital tools to attract and increase attention of user in the
client´s website
Rodrigo Llaguno, Managing
Director of Atento Mexico, commented "These awards are a
recognition of Atento's capacity to innovate and to offer the best
customer experience to companies. They also reflect the evolution
of our offer towards digital, combining human talent, technology
solutions, and industry expertise to deliver the full potential of
digital across the customer lifecycle."
Once again, Atento has been recognized for the comprehensive and
innovative solutions that provide to help its customers face the
challenges of the digital transformation, backed by cutting edge
technologies that improve the customer experience across the entire
customer lifecycle. The IMT Awards recognized the best in the
industry in terms of contact centers, BPO, KPO and ITO, Service
Desk, CRM and CEM, Big Data and Analytics, and Customer Experience,
among others, by public and private companies operating in
Mexico and that have a favorable
impact on the competitiveness of the sector through their business,
operating and customer satisfaction results.
About Atento
Atento is the largest provider of customer relationship management
and business process outsourcing (CRM BPO) services in Latin America, and among the top five
providers worldwide, based on revenues. Atento is also a leading
provider of nearshoring CRM/BPO services to companies that carry
out their activities in the United
States. Since 1999, the company has developed its business
model in 13 countries where it employs 150,000 people. Atento has
over 400 clients to whom it offers a wide range of CRM/BPO services
through multiple channels. Atento's clients are mostly leading
multinational corporations in sectors such as telecommunications,
banking and financial services, health, retail and public
administrations, among others. Atento´s shares trade under the
symbol ATTO on the New York Stock Exchange (NYSE). In 2016, Atento
was named one of the World's 25 Best Multinational Workplaces by
Great Place to Work® for a fourth consecutive year. For more
information visit www.atento.com
Press relations
Maite Cordero
+ 34 91 740 74 47
media@atento.com
Investor relations
Shay
Chor
+55 11 3293 5926
shay.chor@atento.com
Felipe Joaquim Martins de
Souza
+ 55 11 3779-8053
felipe.souza@atento.com
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SOURCE Atento S.A.