Aon survey: falling employee engagement in Canada is a “wake-up call” for employers
March 13 2018 - 10:00AM
Employee engagement declined slightly in Canada against the global
trend identified based on opinions from more than five million
employees around the world, according to a new report from Aon, a
leading global professional services firm providing a broad range
of risk, retirement and health solutions. While overall engagement
in Canada remains above the global average, Aon’s analysis points
to workplace disruption – driven by new technologies and new ways
of doing business – as a driver of uncertainty and stress for
Canadian employees, adversely impacting engagement.
Quotes:“The good news is that overall
engagement in Canada is still high relative to the rest of the
world, but these findings are a wake-up call for Canadian
employers,” said Todd Mathers, Partner, Talent, Rewards and
Performance, Aon Canada.
“Organizations are investing in new technologies and processes
to drive the efficiencies they need to remain competitive, and that
is changing the nature of work for many employees,” Mathers added.
“Employee perception scores in Enabling Infrastructure,
Collaboration and Work Tasks all declined, suggesting employees are
struggling to understand and make the changes needed to work
effectively in an evolving environment. The uncertainty is
contributing to job stress, longer hours, and a corresponding drag
on employee perceptions of Work/Life Balance.
“The message is clear: as employers invest in IT and operations,
they can only realize full value from those changes if they ensure
that employees are effectively trained and supported through the
transition, and that employees understand what they need to do
differently to be effective and why.”
Key facts:
- While engagement improved globally, to 65% from 63% in 2016,
Canada saw a marginal decrease, to 69% from 70%. Despite the
decline, Canadian engagement remains four percentage points higher
than the global average, and five percentage points higher than the
U.S. average.
- Of the study’s 16 engagement dimensions (drivers), 11 declined
for Canadian organizations, led by Enabling Infrastructure – a
measure of how well practices, processes and resources help
employees get work done. Perception scores among Canadian employees
on Enabling Infrastructure fell by 6%, a reversal of last year’s
gain of 4% and a countertrend to the global score, which improved
by 2%.
- Other notable declines in employee perceptions occurred in the
areas of Work/Life Balance (-5%), Performance Management,
Collaboration, and Diversity & Inclusion (all at -4%).
- Perceptions among Canadian employees improved in just three
engagement dimensions: Mission/Values, Autonomy/Empowerment, and
Customer Focus.
About AonAon plc (NYSE:AON) is a leading global
professional services firm providing a broad range of risk,
retirement and health solutions. Our 50,000 colleagues in 120
countries empower results for clients by using proprietary data and
analytics to deliver insights that reduce volatility and improve
performance.
Aon Media Contact: For further information
please contact Alexandre Daudelin (+1.514.982.4910)
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