Simon,
LOL!!
If nothing else, your command of the English Language is indeed a delight to behold....
Undoubtedly, your efforts will 'shortly' be well rewarded, and the 'janitor' (what a horrid Americanism) shall reply to your earnest probing questions.
Do not be surprised if the 'janitor' replies using the Nome de plume of that well known conspiracy nut, namely maestro, as he is sure to accuse you of being both a bilderburger and a member of the city zionist elite determined to keep the down-trodden private investor - down-trodden! LOL!!
What's your short term target?
regards
T..