who sold 6 million shares ? and WHY

Yeah, but how do you judge the impact on sales if customers have to wait to get served?

I've walked out of Boots three times in my last four visits because I wasn't prepared to wait for 7 or 8 minutes to get served.

Now, I don't even bother trying to shop there.


1400 stores x (say) £50 gross profit per customer per annum x number of customers per store pissed off with queues , say, 2000 = lost profit of £140m!

Cost of employing one additional person at each store: 1400 x 1800hrs pa x £10ph =£25m!

Boots take note.