Thanksgiving: In praise of those doing or eating Turkey

Accenture Bermuda Company develops virtual meal technology


CHICAGO (AFX) - Harvey Bumpus doesn't like to eat alone.
But his wife died more than a year ago and his family is scattered across
the country. Most nights, he heats up a simple meal of oatmeal or hot dogs and
eats alone.
"I don't have much choice," said the 82-year-old retired correctional
officer who looks forward to Christmas as one of the few days each year when he
gathers with his family.
But when the planes, trains and automobiles that brought everyone together
take his family away -- he, like millions of other elderly people, will be alone
again.
Now, the technology consulting company Accenture is developing a system
called "The Virtual Family Dinner" that would allow families to get together --
virtually -- as often as they'd like.
The concept is simple. An elderly woman in, say, California, makes herself
dinner. When she gets ready to sit down and eat, the system detects it and
alerts her son in Chicago. The son then goes to his kitchen, where a small
camera and microphone capture what he is doing. Speakers and a screen -- as big
as a television or as small as a picture frame -- allow him to hear and see his
mother, who has a similar setup.
"We are trying to really bring back the kind of family interactions we used
to take for granted," said Dadong Wan, a senior researcher in Accenture Ltd.'s
Chicago labs.
Experts say such interactions could address a growing problem: elderly
people who eat alone often don't eat enough or eat the wrong kinds of food. It
can trigger a host of physical and mental problems that eventually can become
life-threatening.
"To physically eat with others, to be able to do that, there are not only
social benefits, but health benefits," said Dr. Julie Locher, assistant
professor of medicine at the University of Alabama-Birmingham, who specializes
in eating issues among older people.
Locher, who suspects virtual meals could forestall hospitalization or
placement in nursing homes, was so intrigued with Accenture's project she plans
to study it.
When a prototype becomes available, possibly in about two years, it likely
will cost $500 to $1,000 per household, Wan said.
Senior Accenture manager Peter Glaser said he hopes insurance companies and
government agencies help pay for the system, much as they do for home health
care workers, once they see its benefits.
But it must be easy to operate to attract people like Bumpus, who doesn't
own a computer and may be intimidated by technology, Glaser said. Although video
conferencing with a PC and webcam is widely used today, it requires technical
know-how.
In Accenture's lab, projectors are mounted on the ceilings of two mock
kitchens -- Wan is in one and Glaser is down the hall in the other. In each,
activities taking place in the other room are projected onto a large window,
allowing the men to watch each other; microphones allow them to carry on a
conversation.
In homes, cameras and microphones could be placed on top of a counter or TV
set or built into "smart picture frames that capture what is going on in one
kitchen and display it in the other," Wan said. The screens can show just the
person or the entire room, depending how the cameras are set up.
The system could incorporate computers, television sets and broadband
already in many homes, so customers could have the system installed much the
same as they do cable television, Glaser said.
Wan said the Virtual Family Dinner goes further than today's video
conferencing.
For example, when an elderly person puts a meal on the table, the system's
software automatically finds family members who are similarly wired and
determines who might be available.
That could be done in any number of ways, including determining whether a
networked family member is watching television. It could then send a message
that would be displayed on the TV.
"It might tell you 'Mom is on channel 456,'" said Glaser. The relative could
then click to that channel.
Other companies are conducting research into remote monitoring of the
elderly, but no one is focusing on daily casual dining, Glaser said.
Such a window into the lives of elderly loved ones is an exciting prospect
for Dr. Cai Glushak, a Chicago physician who is the caregiver for his parents in
New York. Glushak is medical director for AXA Assistance, which has a program in
which elderly patients are monitored by the company. What makes Accenture's work
so compelling, he said, is that it extends to him as a son the same kind of
access that AXA's program allows medical professionals.
"I feel very limited by only being able to talk on the phone most of the
time," said Glushak, one of an estimated 34 million Americans caring for a
person age 50 or older.
"To get a look at them would give you a whole new understanding of what is
going on," he said, noting it would be helpful to know everything from how thin
they look to whether they're combing their hair or wearing clean clothes.
"You could also see their surroundings, (whether) they're ordered or
disheveled," he said.
But some people, like Lucia West-Jones, executive director of the
Northeastern Illinois Area Agency on Aging, wonder whether the ability to gather
such information would raise privacy concerns among the elderly.
Some seniors might steer clear of anything that allows others to gather
information that could be used to take away independence.
"This would really have to be a tool older people felt complete control over
and when they turn it off, it is off," West-Jones said.
Arthur Baker, a 62-year-old disabled veteran who lives in Chicago, had the
same thought.
"If it's like Big Brother or something, that's always going to be a
concern," he said.
Still, Baker said he'd welcome anything that would help him connect to his
son and five grandchildren in Atlanta, whom he rarely sees.
So would Bumpus.
"To reach out and almost touch each other, that sounds really good to me,"
he said.