ServicePower

ServicePower's Field Resource Optimization solution earns ''Powered by SAP NetWeaver(R)'' status

Speeds Integration of Leading Automated Scheduling Solution for Fast ROI and Maximum Value from Existing Investments in SAP(R) Solutions

Last Update: 8:00 AM ET Jan 3, 2007


ANNAPOLIS, Md., Jan 03, 2007 (BUSINESS WIRE) -- ServicePower, which offers tools that enable optimized service execution across the entire service chain, today announced its field resource optimization solution has received "Powered by SAP NetWeaver(R)" status from SAP AG. ServicePower is one of the first service chain optimization vendors to achieve this prestigious qualification, which gives current and future customers across multiple industries and countries using SAP(R) solutions immediate access to one of the most advanced automated scheduling solutions on the market.

The Powered by SAP NetWeaver certification of the field resource optimization solution will allow seamless process and data integration of ServicePower's automated scheduling solution, SERVICEPower, with both the mySAP(TM) Customer Relationship Management (mySAP CRM) and mySAP ERP applications, along with tested and supported upgrades and faster time to value for customers.
The SAP Integration & Certification Center has certified that the ServicePower field resource optimization solution properly integrates with the SAP NetWeaver Exchange Infrastructure (SAP NetWeaver XI) component of the SAP NetWeaver platform to exchange critical data with instances of the mySAP Business Suite family of applications and is integrated successfully with the SAP NetWeaver Portal.

The SERVICEPower automated scheduling solution creates and maintains optimal service schedules to manage mobile field personnel in real-time. The ServicePower solution generates a significant return on investment--increasing field personnel productivity by more than 10 percent and reducing the cost of dispatch operations by more than 50 percent.

SERVICEPower has been interfaced with SAP solutions in the past; however, this level of certified integration takes the benefits to customers to the next level. The integration with SAP NetWeaver XI expands the ability of customers to use the ServicePower software solution in a more sustained fashion.
"Any company looking to increase productivity and efficiency within the service chain while improving profitability and service levels should consider the benefits of ServicePower's automated scheduling solution," commented Ian MacKinnon, president ServicePower Inc. "The seamless integration of ServicePower's field resource optimization software solution will benefit customers using mySAP CRM and mySAP ERP by providing a proven means of integrating our solutions."

ServicePower's Field Resource Optimization solution is powered by SAP NetWeaver. The SAP NetWeaver platform powers the mySAP Business Suite, SAP xApps(TM) packaged composite applications, and partner solutions. SAP NetWeaver unifies integration technologies into a single platform and is pre-integrated with business applications, enabling change and reducing the need for custom integration.

About ServicePower
ServicePower (UK:SVR: news, chart, profile) offers tools that enable optimized service execution across the entire service chain. The company provides the most widely used artificial intelligence based field service scheduling application in the world. ServicePower solutions, offered throughout the U.S., Canada, the UK, and Europe, allow companies to locate their directly employed field resources in particular geographical areas and supplement their coverage with a network of independent, authorized servicers in other areas. The routes for both the company's field resources and the independent servicers are optimized by ServicePower's technology to ensure the right balance between service and cost. ServicePower also provides warranty chain management, call center services, and analytics for manufacturers, third-party administrators, and retailers. ServicePower's customers include innovative, world leading companies such as Argos, Avaya, GE, Hitachi, Sanyo, Sharp, and Siemens. For more information, visit www.servicepower.com

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