the information came from the personel director at the last business briefing i attended,
if you ever worked for the company you would see it first hand.in my store which was a re-location. all the new starters had left after a year or under....so staff turnover there was much greater than 45% more like 75%. its not that important what the average turnover in hospitality /retail is. the fact is its impossibly high at dsg, its not a easy job so having to continously train staff then lose them is just a waste of time. sending new starters around the country on training courses having them sit in the stores training room and then 5 weeks later they leave before even being able to take part is a waste of time. it makes little sense to pay a store manager 35k a year and the engine of the store ie the staff the bare minimum wage. if the job was in say fast food it would not be a problem. a couple of days learning food hygene a day or 2 operating the till and you can do the job. its a bit more complex at dsg i estimate to be competent at least 6-8 months that covers product knowledge legal stuff store systems health and safety etc etc. people are not lasting that long hence poor service. the wages were actually better 15 years ago pay commision etc etc. but commision has been reduced the minimum wage is the maximum paid and thats it. as a example if you worked for say comet for 12 years applied for a job at dsg. obviously you have a lot of knowledge dsg would offer you the minimum wage not a penny more, of course you refuse they would then take on someone that knows nothing it does not make sense. the people at head office will not change there policy they are too scared to do it its easy to just carry on and not admit there mistakes. ian just go into a currys store pretend you want to buy a plasma tv ask whats the difference between the cheapest and most expensive. or go in and ask what rinse hold means on a washing machine see the answers you get.