ADVANCED SMARTCARD: Your ticket on the train just leaving the station?

It is slightly disconcerting that whenever one calls SMRT, one is answered by a pre-recording saying that they are unable to take the call and would one leave a message.
But SMRT does not reply.
This has been the case for as long as I have been trying so it is not a holiday period occurence.
In PR terms, it is somewhat negative to say the least and makes supporters who are investors unhappy.
Has anyone got access to the company to make the point. As the full year results are due within the next three weeks, the coy has to urgently consider how to vastly improve its profile and information it should be sending to its investors, aka owners.