ManageEngine ServiceDesk Plus Receives PinkVERIFY Certification for IT Change Management Process
May 26 2016 - 9:15AM
Business Wire
Certification Confirms ServiceDesk Plus
Compatibility with Best Practice ITIL Standards
- ServiceDesk Plus also received
PinkVERIFY certification for incident management process in
2014
- ServiceDesk Plus change management
process helps streamline change planning, approvals and roll out
with customizable workflows
- View ServiceDesk Plus online
demo http://ow.ly/crsZ300xqJ9; complete list of
features http://ow.ly/bfUx300xoOg
ManageEngine, the real-time IT management company, today
announced that the change management module in its flagship IT help
desk software, ServiceDesk Plus, has been officially certified as
ITIL® compatible by Pink Elephant, a premier global training,
consulting and conference service provider.
Click to tweet this news.
PinkVERIFY™ is a service that evaluates IT service management
(ITSM) tool sets for ITIL compatibility. For a tool to be certified
in a certain process, an ITSM vendor must go through a rigorous
assessment process meeting 100 percent of the general, core and
integration suitability requirements. ServiceDesk Plus cleared the
assessment with a Pink Elephant consultant thus confirming its
alignment with ITIL best practices.
“For most IT teams, it is always a challenge to choose between a
product that is functional yet simple or one that checks all ITIL
boxes but is very complex,” said Rajesh Ganesan, director of
product management, ManageEngine. “The PinkVERIFY certification of
ServiceDesk Plus brings the right balance to our customers who do
not have to sacrifice simplicity for ITIL compliance.”
David Ratcliffe, president at Pink Elephant said,
“Congratulations, ManageEngine! With the PinkVERIFY certification
for change management in ServiceDesk Plus 9.0 under the belt,
customers can be assured of compliance to the highest standards
when it comes to managing IT changes with minimal risk, greater
control and better execution. It’s great to see ManageEngine moving
forward with its commitment to providing best practice and
ITIL-certified functionality to its users. Well done!”
The PinkVERIFY change management module is available in the
Enterprise edition of ServiceDesk Plus. It is also available as an
add-on to the Standard and Professional editions. For more details
on ServiceDesk Plus editions and offerings, please visit
https://www.manageengine.com/products/service-desk/sdp-editions.html.
For more information about ServiceDesk Plus, please visit
http://www.manageengine.com/service-desk. For more information
about ManageEngine, visit http://www.manageengine.com/; follow the
company blog at http://blogs.manageengine.com/, on Facebook at
http://www.facebook.com/ManageEngine and on Twitter
@ManageEngine.
About ServiceDesk Plus
ServiceDesk Plus is ITIL-ready help desk software with
integrated asset and project management capabilities. With advanced
ITSM functionality and easy-to-use capability, ServiceDesk Plus
helps IT support teams deliver world-class service to end users
with reduced costs and complexity. It comes in three editions and
is available in 29 different languages. Over 100,000 organizations
across 185 countries trust ServiceDesk Plus to optimize IT service
desk performance and achieve high end-user satisfaction. For more
information about ServiceDesk Plus, please visit
http://www.manageengine.com/service-desk.
About ManageEngine
ManageEngine delivers the real-time IT management tools that
empower IT teams to meet organizational needs for real-time
services and support. Worldwide, established and emerging
enterprises — including more than 60 percent of the Fortune 500 —
rely on ManageEngine products to ensure the optimal performance of
their critical IT infrastructure, including networks, servers,
applications, desktops and more. ManageEngine is a division of Zoho
Corporation with offices worldwide, including the United States,
India, Singapore, Japan and China. For more information, please
visit http://www.manageengine.com/; follow the company blog at
http://blogs.manageengine.com/, on Facebook at
http://www.facebook.com/ManageEngine and on Twitter
@ManageEngine.
ManageEngine is a trademark of Zoho Corporation. All other brand
names and product names are trademarks or registered trademarks of
their respective companies.
Tags: ManageEngine, real-time IT, Zoho, ServiceDesk Plus, Pink
Elephant, PinkVERIFY, ITIL, change management, asset management,
project management, service desk, help desk, IT management
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version on businesswire.com: http://www.businesswire.com/news/home/20160526005402/en/
TECHMarket CommunicationsDottie O’Rourke,
650-344-1260ManageEngine@TECHMarket.com