HARBOUR ISLAND, Bahamas, April 17,
2015 /PRNewswire/ -- Programs with catchy names rarely
change things. Programs with catching ideologies always do.
Valentine's Residences Resort & Marina (on Harbour Island in the Bahamas) has implemented their own "Five-Star
Service Rock Star" program. Yes, it has a playful cheer. It has a
catchy name. And there are cute buttons. But the program has taught
team members to respect their work values and virtually guarantee
that guests receive great service. The idea is to make sure
Valentines' Team Members deliver outstanding, friendly service.
Dean Spychalla came aboard as
Valentine's Director in June of 2012. His primary focus is
continuously improving the guest's vacation experience. Based upon
the many praiseworthy reviews they get on Tripadvisor, the quality
of customer service he instilled has taken hold.
Photo - http://photos.prnewswire.com/prnh/20150416/199212
Dean's "Five-Star Service Rock Star" program was inspired by
Conrad Hilton's "esprit de
Corps"—treating employees well and keeping them happy through pride
and fellowship. When they feel engaged at work, they work harder,
smarter, and pay attention. So Dean recognizes customer service as
it happens—often praising staff in front of guests. Underscoring
the staff's efforts, Guest Ryan H. of Madison, Wisconsin said, "The staff was
tremendously curious and attentive… the staff is delightful."
So what are the precepts to Valentine's "Five-Star Service Rock
Star" program?
- A rock band needs a great singer, amazing guitarist, and
powerful drums and bass.
- The best rockers rock harder and longer to their endearing
crowd.
- Your audience singing your praises shows you've won them
over.
How does the staff feel about the "Five-Star Rock Star" program?
Initially they thought the cheer was goofy, but now it's a common
request for guests to see the cheer live, and Team Members never
disappoint. Teynarae Newbold, the Restaurant Manager, praises the
efforts toward customer service. "The more we work to make sure all
customers are well-attended, the easier it gets for everyone. When
the work feels less like work and more like greeting old friends,
the better the service gets day-to-day."
Dean, as the president of the Bahamas Out-Island Promotion Board
(BOIPB), and vice-president of the Bahamas Hotel and Tourism
Association (BHTA) wants to promote better customer service across
the out-island hotels. "The better a guest's experience at
Valentines, the better for all the Bahamas Out-Islands," says Dean,
"It's good business for every hotel, restaurant, and
tourism-oriented service business to ensure Five-Star Rock Star
Service! I would love to see this service pledge adopted by all our
Bahamas Out-Island hotels."
ABOUT VALENTINE'S RESIDENCES RESORT & MARINA
Valentine's is one of the finest condo-hotels on Harbour Island in the Bahamas, well-known for its warm ambiance,
spacious accommodations, 51-slip, full-service sport fishing and
yacht marina and world-famous pink sand beach. To learn more visit
Valentinesresort.com or friend them on Facebook. For reservations
call (866) 389-6864 or email reservations@valentinesresort.com. For
ownership opportunities call (786) 457-1301 or email
realestate@valentinesresort.com.
For further information, please contact
Grace Lohn
(786) 457-1301
Email
@valentinesBAH
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SOURCE Valentine's Residences Resort & Marina