National Consumer Wireless Code Will Ensure Canadians are Treated
Fairly from Coast to Coast
Rogers Submits Comments to CRTC, Supports CWTA Draft
Code
TORONTO, Dec. 4, 2012 /PRNewswire/ - Rogers Communications
today reaffirmed its support for a National Consumer Wireless Code
that will mean strong consumer protection standards that treat
Canadians equally, regardless of where they live. Rogers has
submitted comments to the CRTC that build on the draft code that
the company put forward to the regulator this past spring.
"Developing a National Consumer Wireless Code is about ensuring
transparency, clarity and predictability for all Canadians by
replacing the current patchwork of provincial legislation with one
strong consumer protection standard," said Ken Engelhart, SVP, Regulatory. "Consumers
should feel confident that they will be treated fairly and
equitably, whether they live in Calgary or Charlottetown, London or Laval."
Rogers supports the proposed code submitted to the regulator
today by the CWTA that includes input from both large and small
service providers from across Canada. The code builds on Quebec's Bill 60, Act to amend the
Consumer Protection Act, adding additional clarity to better
allow consumers to understand their rights and privileges and to
understand the responsibilities of service providers.
A national code would provide a single set of standards to make
it easier for Canadian consumers to do business with service
providers in every part of the country. Rogers believes that all
wireless customers should have the confidence and the knowledge
they need to make informed decisions and service providers should
give them the tools they need, like easy to understand cancellation
fees, plain language contracts, and simple tools to monitor data
usage.
Rogers applauds the new CRTC Chair Jean-Pierre Blais for bringing this important
issue to the forefront and encourages Canadians to participate in
the public consultation process. Although the CRTC has previously
not addressed consumer protection for the wireless industry, Rogers
believes it is an important area for the CRTC to regulate to ensure
a more consistent experience for consumers across the country.
About Rogers Communications:
Rogers Communications is a diversified Canadian communications
and media company. We are Canada's
largest provider of wireless voice and data communications services
and one of Canada's leading
providers of cable television, high speed internet and telephony
services. Through Rogers Media we are engaged in radio and
television broadcasting, televised shopping, magazines and trade
publications, sports entertainment, and digital media. We are
publicly traded on the Toronto Stock Exchange (TSX: RCI.A and
RCI.B) and on the New York Stock Exchange (NYSE: RCI). For further
information about the Rogers group of companies, please
visit rogers.com.
SOURCE Rogers Communications Inc.