ORLANDO, Fla., Nov. 29, 2012 /PRNewswire/ -- Panda Security, The
Cloud Security Company, today revealed unique anecdotes that were
gathered from its 'PandaIT SOS: Confessions of an IT Professional'
contest. Launched in September, the contest gave IT professionals
an opportunity to share hilarious or utterly bizarre moments
experienced when dealing with user problems.
The story that garnered the most votes was this
submission:
- (Help by phone) Client: - "Oh! I'm seeing the mouse pointer
move on its own."
- IT Professional: "Yes, Sir. It's me. I've already got remote
access to your computer. I will solve your problem right
away."
- Client: "Oh, that's nice. Do you want me to turn on the
lights? Maybe you'll see better."
Here is a selection of some of the other funny anecdotes shared
by those who entered:
- An older relative phoned me because he was having problems
with a program that he had on a CD. I just told him: "Okay, first
send the file to the bin." Next thing I heard was the CD being
thrown to the trash bin.
- It was December 28, and my
mother had a problem with the PC because she didn't know how to
access the Internet. I told her: "You need to open the window and
that's it." She spent the Christmas holidays with a big
cold.
- My PC will not boot: "Keyboard not found. Press F1 to
continue."
- A user was having trouble printing documents. He told me
that the computer had said it "Can't find printer. I've tried
turning the computer screen to face the printer, but the computer
can't see the printer."
- I asked my friend: "Abir, what anti-virus program do you
use?" Abir: "Netscape. Oh, sorry...Internet Explorer."
- Me: "Sir, I'll make a remote access on your machine."
Customer: "I don't know what that means but OK... JESUS
CHRIST! MY COMPUTER IS OWNED BY THE DEMON!!! I will
cast out the demon and I'll call you later... Me: "Sir?"
- A user called us because he had an issue with his modem and
he couldn't connect to the Internet properly. We asked him: "OK, we
are going to try to help you fix it. Please, can you tell us how
many lights are on right now?" And he said: "I have three lights
on: the kitchen, the living room and the bathroom."
- A user called to reset their password. "Well, it is already
done. Your new password is 12345678." "Ok, capital
letters???"
- "I inserted the first disk and everything was OK, the
second, also OK, the third one I had to push, but the fourth...
"
- "Of course I know the password of my boss, it is five
asterisks."
- A client was having trouble with his fax and called me. When
asked to try and send a test page to me, he faxed his company price
list. I solved his problem and we ended the call. A few minutes
later he called back and said: "I am not sure I should have sent
that list, can you fax it back to me?"
- "Please go to My PC." "Do I have to go there? Take into
account that I am in another building."
- "Daddy, what does FORMATTING DRIVE C: 99% completed
mean?"
- "I have a problem when writing my password. I tried to enter
my password and the only thing I see are asterisks."
The contest ended on October 31
and the winner was Andre Geada, from
Portugal, whose story received 494
votes from registered users. The award, a new iPad, has already
been delivered to the winner. All of the stories are available at:
www.pandasos.com
IT professionals are often faced with a wide range of issues
that range from very simple to highly complex. To help resolve and
even prevent these problems, Panda Security offers the new Panda
Cloud Systems Management, a remote management and monitoring
solution designed to manage, monitor and support all types of IT
devices.
Panda Cloud Systems Management lets administrators manage all
their IT resources simply and remotely, reducing costs and
anticipating problems before they occur.
For more information about Panda Cloud Systems Management,
please visit http://it-systemsmanagement.pandasecurity.com/
and http://systemsmanagement.pandasecurity.com/.
About Panda Security
Founded in 1990, Panda Security is the world's leading provider of
cloud-based security solutions, with products available in more
than 23 languages and millions of users located in 195 countries
around the World. Panda Security was the first IT security company
to harness the power of cloud computing with its Collective
Intelligence technology. This innovative security model can
automatically analyze and classify thousands of new malware samples
every day, guaranteeing corporate customers and home users the most
effective protection against Internet threats with minimum impact
on system performance. Panda Security has 56 offices throughout the
globe with US headquarters in Florida and European headquarters in
Spain.
Panda Security collaborates with WWF and Project Stella as part
of its Corporate Social Responsibility policy.
For more information, visit http://www.pandasecurity.com/.
SOURCE Panda Security