Pitney Bowes (NYSE:PBI)
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5 Years : From May 2011 to May 2016
Bowes Software, a global leader in customer data, analytics and
communications management, introduced the Pitney
Bowes EngageOne™ Communication Suite. This tightly integrated
customer communication solution features enhanced functionality and
eliminates the need for multiple departmental systems; ensuring greater
consistency in the delivery of all customer communications.
Organizations can communicate relevant messaging via their customers’
preferred channel of communication including mail, text, online or
print. The EngageOne Communication Suite has capabilities to address
high-speed batch processing of transactional documents such as bills and
statements, as well as on-demand and interactive communications. The
suite is also compatible with most legacy systems and mainframe
“Pitney Bowes now has all the tools for emerging multichannel
communications. Portrait Software, acquired in 2011, uses predictive
analytics to guide customers across email, to contact center, print, and
websites, and represents the true brains of customer communications,”
said Craig Le Clair, Vice President, Principal Analyst, Forrester
Research. “When tied to execution strength of the EngageOne
Communication Suite, this becomes a game changer for DOCCM.”
“The newly enhanced EngageOne Communication Suite is the only solution
that is agile and powerful enough to serve an entire enterprise,” said
John O’Hara, President, Pitney Bowes Software. “Being able to use one
solution to manage all types of communication – regardless of the
channel – helps maintain consistency in customer experience, ensures
brand compliance and is the cornerstone of building and maintaining
lifetime relationships with customers.”
Many companies try to solve their multi-faceted communication needs at a
departmental level. With the launch of the EngageOne Suite, they have a
more cost-effective alternative by utilizing only one solution for all
their communications needs.
All of the suite’s components have been upgraded to ensure greater
usability and flexibility, along with tighter integration for more
streamlined operations and greater cost savings. To further enhance its
capabilities, a new web self-service capability has been added, which
provides customers with a viable alternative to the company’s call
For more information, please visit: http://www.pb.com/software.
Join a live webinar It's Time to Engage with the EngageOne Communication
Suite on Wednesday, April 18, 2012 at 1 pm EST at https://pbinsightevents.webex.com/pbinsightevents/onstage/g.php?t=a&d=665994138.
About Pitney Bowes Software
Pitney Bowes Software provides multichannel solutions that leverage data
to create relevant dialogue between organizations and their customers.
These solutions enable lifetime customer relationships by integrating
data management, location intelligence, sophisticated predictive
analytics, rules-based decision making and cross-channel customer
interaction management to increase the value of every customer
communication while also delivering operational efficiencies.
Pitney Bowes Software is a wholly-owned subsidiary of Pitney Bowes Inc.
(NYSE:PBI), a customer communications management technology leader. For
more information, please visit www.pb.com.