| Company Name: | APAC Customer Services, Inc. | | Ticker Symbol: | APAC | | | WWW Address: | www.apaccustomerservices.com |
| CEO: | | | No. of Employees: | 13,400 |
| Common Issue Type: | CS | | Business Description: | APAC Customer Services, Inc. provides customer care services and solutions to market leaders in the communications, healthcare, business services, media & publishing, travel & entertainment and financial services industries.
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| | | Industry Information: | DIVERSIFIED SERVICES - Business Services [more like this] |
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| Price | Day Change | Bid | Ask | Open | High | Low | Volume | | 8.54 |  0.0 | - | - | | 8.54 | 8.54 | - |
| Market Cap (mil) | Shares Outstanding (mil) | Beta | EPS | DPS | P/E | Yield | 52-Wks-Range |
| 438.3 | 51.3 | 1.04 | 0.42 | 0.00 | 19.9 | 0.0 | 8.56 - 4.92 |
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| KEY FIGURES (Latest Twelve Months - LTM) | | Yesterday's Close | 8.54 | $ | | PE Ratio - LTM | 19.9 | |
| Market Capitalisation | 438.3 | mil |
| Latest Shares Outstanding | 51.3 | mil |
| Earnings pS (EPS) | 0.42 | $ |
| Dividend pS (DPS) | 0.00 | ¢ |
| Dividend Yield | 0.0 | % |
| Dividend Payout Ratio | | % |
| Revenue per Employee | 24,325 | $ |
| Effective Tax Rate | 32.8 | % |
| Float | 35.6 | mil |
| Float as % of Shares Outstanding | 69.4 | % |
| Foreign Sales | | mil |
| Domestic Sales | | mil |
| Selling, General & Adm/tive (SG&A) as % of Revenue | 9.80 | % |
| Research & Devlopment (R&D) as % of Revenue | 0.00 | % |
| Gross Profit Margin | 23.7 | % |
| EBITDA Margin | 13.9 | % |
| Pre-Tax Profit Margin | 10.5 | % |
| Assets Turnover | 2.1 | % |
| Return on Assets (ROA) | 13.7 | % |
| Return on Equity (ROE) | 18.4 | % |
| Return on Capital Invested (ROCI) | 18.4 | % |
| Current Ratio | 3.0 | |
| Leverage Ratio (Assets/Equity) | 1.3 | |
| Interest Cover | 1126.7 | |
| Total Debt/Equity (Gearing Ratio) | 0.00 | |
| LT Debt/Total Capital | 0.0 | % |
| Working Capital pS | 1.47 | $ |
| Cash pS | 0.97 | $ |
| Book-Value pS | 2.48 | $ |
| Tangible Book-Value pS | 2.08 | $ |
| Cash Flow pS | 0.68 | $ |
| Free Cash Flow pS | 0.33 | $ |
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| KEY FIGURES (LTM): Price info |
| Price/Book Ratio | 3.44 | |
| Price/Tangible Book Ratio | 4.11 | |
| Price/Cash Flow | 12.6 | |
| Price/Free Cash Flow | 26.1 | |
| P/E as % of Industry Group | 94.0 | % |
| P/E as % of Sector Segment | 88.0 | % |
| | | Balance Sheet (at a glance) in Millions |
| | | | | | DIVIDEND INFO | | Type of Payment | - |
| Dividend Rate | 0.00 |
| Current Dividend Yield | 0.0 |
| 5-Y Average Dividend Yield | 0.0 |
| Payout Ratio | 0.0 |
| 5-Y Average Payout Ratio | 0.0 |
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|  | | Share price performance previous 3 years |
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 | | | Share price performance intraday |
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| PRICE/VOLUME | High | Low | Close | % Price Chg | % Price Chg vs. Mkt. | Avg. Daily Vol | Total Vol |
| 1 Week | - | - | - | 0.0 | 100 | 4,814 | |
| 4 Weeks | 8.56 | 8.51 | 8.51 | 0.4 | 93 | 6,760 | 114,917 |
| 13 Weeks | 8.56 | 8.28 | 8.47 | 0.8 | 111 | 6,610 | 403,213 |
| 26 Weeks | 8.56 | 5.23 | 5.87 | 45.5 | 159 | 8,069 | 1,000,512 |
| 52 Weeks | 8.56 | 4.92 | 5.88 | 45.2 | 140 | 4,996 | 1,244,122 |
| YTD | 8.56 | 5.23 | - | 40.7 | 144 | 5,568 | 1,119,141 |
| Moving Average | 5-Days | 10-Days | 10-Weeks | 30-Weeks | 200-Days | Beta (60-Mnth) | Beta (36-Mnth) |
| 8.54 | 8.54 | 8.50 | 7.13 | 6.77 | 1.04 | 1.07 |
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| GROWTH RATES | 5-Year
Growh | R² of 5-Year Growth | 3-Year
Growth |
| Revenue | 8.45 | 85.6 | 10.31 |
| Income | 0.00 | 0.0 | 0.00 |
| Dividend | 0.00 | 0.0 | 0.00 |
| Capital Spending | 1.71 | NA | 2.68 |
| R&D | 0.00 | NA | 0.00 |
| Normalized Inc. | 0.00 | NA | 0.00 |
| | | CHANGES | YTD vs.
Last YTD | Curr Qtr vs.
Qtr 1-Yr ago | Annual vs.
Last Annual |
| Revenue % | 4.9 | 6.6 | 11.2 |
| Earnings % | 4.9 | 2.2 | -60.6 |
| EPS % | 4.5 | 0.0 | -61.5 |
| EPS $ | 0.01 | 0.00 | -0.67 |
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| SOLVENCY RATIOS | | SHORT-TERM SOLVENCY RATIOS (LIQUIDITY) |
| Net Working Capital Ratio | 46.57 |
| Current Ratio | 3.0 |
| Quick Ratio (Acid Test) | 2.5 |
| Liquidity Ratio (Cash) | 1.11 |
| Receivables Turnover | 6.7 |
| Average Collection Period | 54 |
| Working Capital/Equity | 62.5 |
| Working Capital pS | 1.45 |
| Cash-Flow pS | 0.65 |
| Free Cash-Flow pS | 0.48 |
| FINANCIAL STRUCTURE RATIOS |
| Altman's Z-Score Ratio | 9.75 |
| Financial Leverage Ratio (Assets/Equity) | 1.3 |
| Debt Ratio | 25.6 |
| Total Debt/Equity (Gearing Ratio) | 0.01 |
| LT Debt/Equity | 0.00 |
| LT Debt/Capital Invested | 3.7 |
| LT Debt/Total Liabilities | 0.0 |
| Interest Cover | 1098.2 |
| Interest/Capital Invested | 0.02 |
| | | | VALUATION RATIOS | | MULTIPLES |
| PQ Ratio | 2.27 |
| Tobin's Q Ratio | 2.69 |
| Current P/E Ratio - LTM | 19.90 |
| Enterprise Value (EV)/EBITDA | 9.68 |
| Enterprise Value (EV)/Free Cash Flow | 28.71 |
| Dividend Yield | 0.0 |
| Price/Tangible Book Ratio - LTM | 4.11 |
| Price/Book Ratio - LTM | 3.44 |
| Price/Cash Flow Ratio | 12.6 |
| Price/Free Cash Flow Ratio - LTM | 26.1 |
| Price/Sales Ratio | 1.31 |
| P/E Ratio (1 month ago) - LTM | 19.8 |
| P/E Ratio (26 weeks ago) - LTM | 14.0 |
| P/E Ratio (52 weeks ago) - LTM | 6.1 |
| 5-Y High P/E Ratio | 0.0 |
| 5-Y Low P/E Ratio | 0.0 |
| 5-Y Average P/E Ratio | 0.0 |
| Current P/E Ratio as % of 5-Y Average P/E | |
| P/E as % of Industry Group | 94.0 |
| P/E as % of Sector Segment | 88.0 |
| Current 12 Month Normalized P/E Ratio - LTM | 19.9 |
| PER SHARE FIGURES |
| LT Debt pS | 0.00 |
| Current Liabilities pS | 0.71 |
| Tangible Book Value pS - LTM | 2.08 |
| Book Value pS - LTM | 2.48 |
| Capital Invested pS | 2.37 |
| Cash pS - LTM | 0.97 |
| Cash Flow pS - LTM | 0.68 |
| Free Cash Flow pS - LTM | 0.33 |
| Earnings pS (EPS) | 0.42 |
| | | | OPERATING RATIOS | | PROFITABILITY RATIOS |
| Free Cash Flow Margin | 7.73 |
| Free Cash Flow Margin 5YEAR AVG | 2.99 |
| Net Profit Margin | 7.0 |
| Net Profit Margin - 5YEAR AVRG. | 4.4 |
| Equity Productivity | 2.68 |
| Return on Equity (ROE) | 18.8 |
| Return on Equity (ROE) - 5YEAR AVRG. | 18.7 |
| Capital Invested Productivity | 2.68 |
| Return on Capital Invested (ROCI) | 18.8 |
| Return on Capital Invested (ROCI) - 5YEAR AVRG. | 17.8 |
| Assets Productivity | 2.20 |
| Return on Assets (ROA) | 14.0 |
| Return on Assets (ROA) - 5YEAR AVRG. | 10.4 |
| Gross Profit Margin | 23.7 |
| Gross Profit Margin - 5YEAR AVRG. | 21.6 |
| EBITDA Margin - LTM | 13.9 |
| EBIT Margin - LTM | 10.5 |
| Pre-Tax Profit Margin | 10.4 |
| Pre-Tax Profit Margin - 5YEAR AVRG. | 3.8 |
| Effective Tax Rate | 32.8 |
| Effective Tax Rate - 5YEAR AVRG. | -25.2 |
| EFFICIENCY RATIOS |
| Cash Conversion Cycle | 58 |
| Revenue per Employee | 24,325 |
| Net Income per Employee | 1,706 |
| Average Collection Period | 58 |
| Receivables Turnover | 6.7 |
| Day's Inventory Turnover Ratio | |
| Inventory Turnover | 0.0 |
| Inventory/Sales | 0.0 |
| Accounts Payble/Sales | 1.52 |
| Assets/Revenue | 0.45 |
| Net Working Capital Turnover | 4.29 |
| Fixed Assets Turnover | 6.52 |
| Total Assets Turnover | 2.2 |
| Revenue per $ Cash | 7.87 |
| Revenue per $ Plant | 11.63 |
| Revenue per $ Common Equity | 2.68 |
| Revenue per $ Capital Invested | 2.68 |
| Selling, General & Adm/tive (SG&A) as % of Revenue | 10.6 |
| SG&A Expense as % of Revenue - 5YEAR AVRG. | 11.8 |
| Research & Devlopment (R&D) as % of Revenue | 0.0 |
| R&D Expense as % of Revenue - 5YEAR AVRG. | 0.0 |
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