HOLLYWOOD, Fla., April 28, 2016 /PRNewswire/ -- RCI, the
global leader in vacation exchange, will demonstrate its visual
remote selling tool at booth #117 during the ARDA World 2016 Annual
Convention & Expo. The technology platform, which offers video
conferencing, screen-sharing capabilities, document transfers and
more, provides a way for RCI® affiliates to increase
their touchpoint opportunities with current owners and prospective
buyers.
"Since previewing RCI LiveStream® at last year's ARDA
World conference, we have received immense interest in the
platform, and there are affiliates already using it," said
Fiona Downing, senior vice president
of business development and operations for RCI. "With success
already evident and the massive potential this holds for resorts,
we wanted to offer live demonstrations of how the technology works
at this year's trade show."
The in-person demonstration will show affiliates the
fully-equipped video and audio platform, which allows resort
representatives to speak live with prospects and owners anywhere,
at any time. The tool includes pitch prompt capabilities, which can
show scripted responses based on the discussion topic to the resort
employee, allows guests in various locations to view a
presentation, and can include two sales agents so that specialists
can provide further information on a call as needed.
Additional useful features include screen-share functionality,
making it easy to show prospects the same visuals that are used in
the sales room or to share website materials. If the conversation
moves to a contract, a file can be sent for signature within the
platform, making the signing process as convenient as possible.
"RCI LiveStream has proven to be a functional and useful tool
for assisting our clients to understand the benefits of RCI
Points," said Justin Chaney of
Leisure Getaway, Inc., who is using RCI LiveStream for several
affiliated resorts. "It's user-friendly, easy to follow and
understand, easy to navigate, interactive for both parties, and
clients have been extremely receptive to it. We are truly honored
to have the privilege of utilizing this product and expect a
considerable amount of new business as a result of it."
The RCI LiveStream capabilities are powerful tools for customer
service, providing a way to hold personalized, face-to-face
conversations that can occur at any time of year, not just when the
owner is on vacation. In fact, even the RCI Call Center in
Indianapolis, Indiana, now uses
the tool to provide personalized support to subscribing
members.
RCI LiveStream was developed by RCI in collaboration with sales
technology specialist Generator Systems. For more information,
visit the RCI booth (#117) at the ARDA World 2016 Annual Convention
& Expo, contact your account representative, or visit
RCIAffiliates.com.
About RCI
RCI is the worldwide leader in vacation
exchange with approximately 4,300 affiliated resorts in more than
100 countries. RCI pioneered the concept of vacation exchange in
1974, offering members increased flexibility and versatility with
their vacation ownership experience. Today, through the RCI
Weeks® program, the week-for-week exchange system, and
the RCI Points® program, the industry's first global
points-based exchange system, RCI provides flexible vacation
options to its 3.8 million RCI subscribing members each year. RCI's
luxury exchange program, The Registry Collection®
program, is the world's largest program of its kind with
approximately 200 affiliated properties either accessible for
exchange or under development on six continents. RCI is part of
Wyndham Destination Network and the Wyndham Worldwide family of
brands (NYSE: WYN). For additional information, visit our media
center. RCI can also be found on Facebook, YouTube and Twitter.
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SOURCE RCI