ORLANDO, Fla., April 13, 2015 /PRNewswire/ -- RCI, the
worldwide leader in vacation exchange, is helping affiliates take
their sales and customer service presentations directly to the
consumer with the launch of RCI® LiveStream, a visual
remote selling system that is the first of its kind in the
timeshare industry. This revolutionary platform gives resort
representatives the ability to present to consumers face-to-face
through video conferencing, providing a digital-savvy way to
interact with customers without the need for them to be physically
on site.
"The ultimate goal of RCI LiveStream is to expand the reach that
affiliates have with prospective and current owners," said
Fiona Downing, senior vice president
of Business Development and Operations. "The platform can be used
virtually at any time, from anywhere, removing many of the limits
of the traditional sales floor. It can also be used for many of the
services affiliates usually provide at the resort. These range from
selling and making account upgrades to educating consumers on the
benefits of timeshare, and even providing day-to-day customer
services."
While using RCI LiveStream, agents can see each customer react
just as they would in person, which often helps guide the course of
each presentation. This allows affiliates and customers to reap the
benefits of face-to-face interactions, but avoid obstacles like
time constraints and distance that often keep them from meeting in
person.
Resort employees can present using the video function along with
the many other tools available at their fingertips. Through the
platform, they can access materials they need for a typical
presentation, ensuring that they can include the same details they
would in an on-site resort meeting. They can play videos, use a
scribble-pad, access documents and more. Plus, RCI LiveStream is
customizable, so that affiliate staff members have the support they
need to speak about their specific property.
"RCI LiveStream is a culmination of the technologies we have
been building over several years at RCI, which has helped secure
our position as the leader in digital sales tools for the timeshare
industry," said Gordon Gurnik,
president of RCI. "It allows resort staff to use
state-of-the-art technology to engage customers, providing a new
way to create meaningful connections in today's tech-centric
world."
RCI LiveStream is the latest in a string of innovations that
contribute to its RCI 360SM support for affiliates. The
exchange provider aims to deliver thoughtful, powerful solutions
for affiliates' business needs. As a strategic business partner,
RCI offers services that aid affiliates at each part of their
business cycle, from leads and sales to operations and owner
relations.
RCI LiveStream was developed by RCI in collaboration with sales
technology specialist Generator Systems. For more information,
visit the RCI booth at the ARDA World 2015 Annual Convention &
Expo, contact your account representative, or visit
RCIAffiliates.com.
About RCI
RCI is the worldwide leader in vacation
exchange with approximately 4,500 affiliated resorts in more than
100 countries. RCI pioneered the concept of vacation exchange in
1974, offering members increased flexibility and versatility with
their vacation ownership experience. Today, through the RCI
Weeks® program, the week-for-week exchange system, and
the RCI Points® program, the industry's first global
points-based exchange system, RCI provides flexible vacation
options to its 3.8 million RCI subscribing members each year. RCI's
luxury exchange program, The Registry
Collection®, is the world's largest program of
its kind with approximately 200 affiliated properties either
accessible for exchange or under development on six
continents. RCI is part of Wyndham Exchange & Rentals and
the Wyndham Worldwide family of brands (NYSE: WYN). For additional
information visit our media center or rciaffiliates.com. RCI also
can be found on Facebook, YouTube and Twitter.
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SOURCE RCI