Wipro Ltd. (NYSE: WIT, BSE: 507685, NSE: WIPRO), a leading
global information technology, consulting and business process
services company, today announced that it has been chosen by Thames
Water, the United Kingdom’s largest water and waste water services
provider, to transform the utility company’s customer service and
retail billing capabilities.
Thames Water serves 15 million customers in London and the
Thames Valley region. As part of this multi-year contract, Wipro
will be developing new IT systems and processes to help Thames
Water improve customer experience and drive operational
efficiencies.
A significant objective of this transformation programme is to
enable Thames Water to compete effectively in the new Open Water
deregulated market. From April 2017, 1.2 million business /
non-household customers in the United Kingdom will have the right
to choose their water supplier, making it the largest retail water
market in the world.
To achieve this milestone, Wipro will help Thames Water
implement a fast-paced SAP® industry solution for utilities
billing, along with a new market integration gateway and a
cloud-based customer relationship management (CRM) platform using
SAP Hybris® Cloud for Customer. This deployment will leverage the
SAP-qualified Wipro SaFeWater Rapid Deployment Solution, which has
pre-built water industry-specific business processes to support the
accelerated delivery of complex transformations.
This programme will replace a twenty-year old legacy billing
platform and is designed to help simplify customer experience and
introduce greater flexibility for Thames Water, which are much
needed for an agile and digital retail business of the future.
Wipro is working in partnership with EY, to support the business
change and readiness aspect of this transformation programme.
Speaking about this programme, Ian Cain, Managing Director,
Customer Service and Retail, Thames Water, said, “We have
embarked upon an energised journey to improve customer satisfaction
and the efficacy of services that our customers derive from our
business. As part of this journey, we are extremely pleased to
partner with Wipro to transform our retail business processes and
the underlying technology platform. The integrated solution that
will be rolled out is intended to help Thames Water capture a
single and unified view of each customer and will thereby, provide
us with deeper insights about them, through analytics. This will
enable us to have more meaningful interactions with our customers
and help us serve them better.”
Anand Padmanabhan, President, Energy, Natural Resources,
Utilities & Construction SBU, Wipro Limited, said, "This is
an important partnership for us and we are excited about helping
Thames Water transform its Retail business. This engagement will
leverage our strategic alliance with SAP and will draw upon
insights from our experience of working with 20+ water utility
clients, across the globe. Wipro SaFeWater, an SAP-qualified
rapid-deployment solution for water utilities, will help fast track
delivery and reduce the risks and costs associated with a retail
transformation of this scale.”
Stephen Church, Energy Markets Leader, Advisory, EY said,
“EY is proud to support Wipro and Thames Water in transforming the
utility company’s Retail business and positioning Thames Water
strongly for the market opening in 2017.”
Note: This deal was mentioned in Wipro Limited's
financial results announcement press release, dated April 20, 2016,
for the quarter ended March 31, 2015 (Q4 FY15-16), with a
description of Thames Water, but without naming the company.
About Wipro Ltd.
Wipro Ltd. (NYSE:WIT) is a leading information technology,
consulting and business process services company that delivers
solutions to enable its clients to do business better. Wipro
delivers winning business outcomes through its deep industry
experience and a 360 degree view of "Business through Technology.”
By combining digital strategy, customer centric design, advanced
analytics and product engineering approach, Wipro helps its
clients create successful and adaptive businesses. A company
recognized globally for its comprehensive portfolio of services,
strong commitment to sustainability and good corporate citizenship,
Wipro has a dedicated workforce of over 160,000, serving clients in
175+ cities across 6 continents. For more information, please visit
www.wipro.com.
About Thames Water:
Thames Water is Britain’s biggest water and sewerage company,
serving London and the Thames Valley. Thames Water recycles 15
million people’s wastewater safely back to the environment. That’s
4,300m litres of sewage a day – 24 hours a day, 365 days a year.
Its tap water quality is among the best of the 10 major suppliers
in the UK, according to the standards watchdog, the Drinking Water
Inspectorate. The company supplies 9 million customers with 2,600m
litres a day, on average, and carries out half a million quality
tests every year.Visit www.thameswater.co.uk.
Note:
SAP, Hybris, SAP HANA and other SAP products and services
mentioned herein as well as their respective logos are trademarks
or registered trademarks of SAP SE (or an SAP affiliate company) in
Germany and other countries. See
http://www.sap.com/corporate-en/legal/copyright/index.epx for
additional trademark information and notices.
All other product and service names mentioned are the trademarks
of their respective companies.
Forward-looking and Cautionary Statements
Certain statements in this release concerning our future growth
prospects are forward-looking statements, which involve a number of
risks, and uncertainties that could cause actual results to differ
materially from those in such forward-looking statements. The risks
and uncertainties relating to these statements include, but are not
limited to, risks and uncertainties regarding fluctuations in our
earnings, revenue and profits, our ability to generate and manage
growth, intense competition in IT services, our ability to maintain
our cost advantage, wage increases in India, our ability to attract
and retain highly skilled professionals, time and cost overruns on
fixed-price, fixed-time frame contracts, client concentration,
restrictions on immigration, our ability to manage our
international operations, reduced demand for technology in our key
focus areas, disruptions in telecommunication networks, our ability
to successfully complete and integrate potential acquisitions,
liability for damages on our service contracts, the success of the
companies in which we make strategic investments, withdrawal of
fiscal governmental incentives, political instability, war, legal
restrictions on raising capital or acquiring companies outside
India, unauthorized use of our intellectual property, and general
economic conditions affecting our business and industry. Additional
risks that could affect our future operating results are more fully
described in our filings with the United States Securities and
Exchange Commission. These filings are available at www.sec.gov. We
may, from time to time, make additional written and oral
forward-looking statements, including statements contained in the
company’s filings with the Securities and Exchange Commission and
our reports to shareholders. We do not undertake to update any
forward-looking statement that may be made from time to time by us
or on our behalf.
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version on businesswire.com: http://www.businesswire.com/news/home/20160505005851/en/
Wipro LimitedSubhashini
Pattabhiramansubhashini.pattabhiraman@wipro.comorThames WaterStuart
White, +44 (0) 20 3577 4364stuart.white@thameswater.co.uk
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