BASKING RIDGE, N.J. and
GAITHERSBURG, Md., June 27, 2016 /PRNewswire/ -- Champion
Realty, Inc., a Berkshire Hathaway affiliate that provides a broad
range of real estate services to Maryland consumers, is enhancing productivity,
communications and collaboration for its workforce with Verizon
Enterprise Solution's Virtual Communications Express service
powered by BroadSoft, Inc.
With Virtual Communications Express, a cloud IP PBX and mobile
unified communication and collaboration alternative to on-premises
telephony systems, Champion Realty is able to operate more
efficiently across its eight branch offices and more than 250 sales
associates. Powered by BroadSoft's BroadCloud® unified
communications technology, Verizon's service enables Champion
employees to work as easily on the road as they do in the office,
while controlling costs and improving flexibility, and delivers the
scalability required to meet Champion's business needs as they
grow.
Champion Realty had been relying on a patchwork of legacy PBX
systems. With some more than a decade old, Champion's system was
not meeting the reliability, flexibility and communication needs of
its dispersed and mobile workforce. Because its PBX systems were
on-premises, management and maintenance needed to be handled at
each of the eight locations – driving up costs and tying up its
small team of IT and administrative staffers.
"As a flexible, scalable cloud solution, Virtual Communications
Express has improved communications and collaboration for our sales
associates who need to keep in touch with colleagues, customers and
partners while working across multiple offices and across all
devices, said Michael Greentree,
director of IT at Champion Realty. "The fact that the service was
easy to install and offers our agents the flexibility to use either
desk or mobile phones, required minimal capex, and delivers
advanced features has led to a rapid return on investment for our
company."
Leveraging Verizon's service, Champion Realty is experiencing
cost, operational and capabilities benefits, including:
- Access to a range of advanced communications services –
Champion Realty gains access to cloud PBX, HD voice, auto
attendant, "find me, follow me", soft phone support, mobile
integration, visual voicemail, simultaneous ring One Number calling, and inter-office extension
dialing that is optimal for workers seeking to connect and
communicate across multiple office sites.
- Minimal upfront capital investment – Champion was able
to drastically reduce capital investment relative to on- premises
PBX installations. Verizon gave Champion the option of purchasing
pre-configured IP phones, or leasing them to further reduce capital
expenditures.
- Ease of installation and management – Champion Realty
was able to easily and rapidly install the system and manage it
centrally – a significant improvement over the prior multi-site
management process. With Verizon's remote implementation support,
Champion smoothly transitioned its offices to the service without
disruption.
- Agent flexibility for preferred communications – With
the Verizon offering, every agent received an office number. They
choose either a desk phone, a mobile app, or simply to get an
extension that rings the mobile app on their smartphone. Calls made
from mobile devices display the agent's office number.
"Verizon is enabling the customer experience through our
portfolio of advanced communications offerings," said Eric Sorensen, director, Advanced
Communications, Verizon Enterprise Solutions. "Virtual
Communications Express offers enterprise-grade business
communications right out of the box, enabling businesses of all
sizes to spend less time managing the complexities of their
communications systems and more time focusing on growing their
business."
"BroadCloud-powered offerings are perfect for businesses like
Champion Realty that have multiple offices and dispersed workforces
seeking to get up and running quickly, easily and cost
effectively," said Taher Behbehani,
chief digital marketing officer, BroadSoft. "Verizon service
provides Champion Realty with access to cloud-based features
without having to pay for costly upgrades to premise-based
telephony systems or struggle to find parts for old PBX
systems."
Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in
New York City, generated nearly
$132 billion in 2015 revenues.
Verizon operates America's most reliable wireless network, with
112.6 million retail connections nationwide. The company also
provides communications and entertainment services over America's
most advanced fiber-optic network, and delivers integrated business
solutions to customers worldwide.
VERIZON'S ONLINE NEWS CENTER: News releases, feature stories,
executive biographies and media contacts are available at Verizon's
online News Center at www.verizon.com/news/. News releases are also
available through an RSS feed. To subscribe, visit
www.verizon.com/about/rss-feeds/.
Verizon Enterprise Online News Room: News releases, blog posts,
media contacts and other information are available at Verizon
Enterprise Solutions News & Insights
(news.verizonenterprise.com). News from Verizon Enterprise
Solutions is also available through an RSS feed at
http://www.verizonenterprise.com/rss-options/.
Media contacts:
Janet
Brumfield
Verizon
+1.614.582.9636
janet.brumfield@verizon.com
Twitter: janet_brumfield
Brian Lustig, Bluetext PR for
BroadSoft US
+1 301.775.6203
brian@bluetext.com
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SOURCE Verizon