DENVER, May 4, 2016 /PRNewswire/ -- eLoyalty, part
of TeleTech Technology, today announced the Company and Verizon
have entered into a global agreement where eLoyalty's Contact
Center as a Service (CCaaS) platform will be integrated into
Verizon's new Unified Customer Experience solution to deliver a
single, cloud-based contact center offering for enterprise clients
that's easy to use.
Available in early June in the U.S. and supporting users in 48
countries, the Verizon Unified Customer Experience solution was
developed in partnership with eLoyalty and built on top of Cisco's
Hosted Collaboration Solution for Contact Center. The feature-rich
offering provides businesses with multiple options for connecting
seamlessly with their customers through Web chat, social media,
email or mobile.
Recognized as a leader in cloud contact center technology,
eLoyalty was selected by Verizon for their maturity and breadth of
the offering, which includes icPortal™, eLoyalty's
proprietary one-stop shop for contact center management and
integration with leading third-party vendor applications.
"eLoyalty is helping to enable the platform that allows our
clients to transform the customer experience especially as more
people reach for service via the Web and their smartphones," said
Alla Reznik, director of customer
contact solutions, Verizon. "With eLoyalty's capabilities, we
can be highly nimble and agile in serving our clients which is our
number one goal."
"Teaming with an industry leader like Verizon is part of our
strategic vision to align with best-in-class providers," said
Steve Pollema, senior vice
president, TeleTech Technology. "By working together to combine the
Verizon and eLoyalty platforms, Verizon will be able to
deliver a fully integrated Cisco UCaaS and CCaaS experience
to its clients and, in the process, help them to reduce
in-house friction and enhance interactions with their
customers."
Verizon's Unified Customer Experience is a part of the company's
Customer Contact Solutions portfolio. For more information on
Verizon's suite of business communications services, click
here.
ABOUT VERIZON
Verizon Communications Inc. (NYSE,
Nasdaq: VZ), headquartered in New York
City, generated nearly $132
billion in 2015 revenues. Verizon operates America's most
reliable wireless network, with 112.6 million retail connections
nationwide. The company also provides communications and
entertainment services over America's most advanced fiber-optic
network, and delivers integrated business solutions to customers
worldwide.
ABOUT ELOYALTY
eLoyalty, a TeleTech company, was the
first North American partner to achieve Cisco HCS Certification and
Contact Center as a Service Designation, has received the Cisco
Advanced Technology Partner Certification for Contact Center
Enterprise and Customer Voice Portal, and the Cisco Customer
Satisfaction Award every year since 2007. eLoyalty is the only
Cisco Cloud Partner offering a solution with this type of increased
flexibility and capability incorporated directly into the HCS
platform. With a 95 percent client renewal rate, eLoyalty has
proven itself a deserving partner as it helps chart customer
experience technology roadmaps, implementing cloud systems to
provide safer, faster, smarter, and more agile service
interactions. For more information, visit eLoyalty.com.
ABOUT TELETECH
TeleTech (NASDAQ: TTEC) is a leading
global provider of customer experience, engagement and growth
solutions. Founded in 1982, the Company helps its clients acquire,
retain and grow profitable customer relationships. Using
customer-centric strategy, technology, processes and
operations, TeleTech partners with business leadership across
marketing, sales and customer care to design and deliver a simple,
more human customer experience across every interaction channel.
Servicing over 80 countries, TeleTech's 44,000 employees live by a
set of customer-focused values that guide relationships with
clients, their customers, and each other. To learn more about
how TeleTech is bringing humanity to the customer experience, visit
TeleTech.com.
TeleTech Media
Contact
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Verizon Media
Contact
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Elizabeth
Grice
|
Janet
Brumfield
|
elizabethgrice@teletech.com
|
janet.brumfield@verizon.com
|
303.397.8507
|
614.560.2024
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TeleTech Investor
Contact
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Paul
Miller
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Investor.relations@teletech.com
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303.397.8641
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SOURCE TeleTech Holdings, Inc.