National Quality Review Recognizes U.S. Bancorp Fund Services with NQR Best and 5-Star Performance Ratings
March 08 2017 - 1:08PM
Business Wire
U.S. Bancorp Fund Services LLC has received exceptional quality
ratings from National Quality Review (NQR,) which is a third-party
management solution that provides objective
evaluations of business processes and customer
interactions. U.S. Bancorp Fund Services received NQR Best
designations across all categories for retail processing in the
fourth quarter of 2016, and NQR Best overall 2016 performance for
its contact center. This recognition is based on an assessment of
U.S. Bancorp Fund Services’ 2016 overall performance as well as
performance in the fourth quarter of 2016.
The Transfer Agent at U.S. Bancorp Fund Services was recognized
for overall 2016 performance in correspondence, contact center and
retail processing. The team achieved NQR Best designations for:
- Correspondence - typographical and
grammatical accuracy
- Contact Center - overall performance
and relationship/behavior
- Retail Processing - financial accuracy
and non-financial timeliness
In addition, in the fourth quarter of 2016, U.S. Bancorp Fund
Services achieved NQR Best ratings in all five categories for
retail processing. These include overall accuracy, financial
accuracy, non-financial accuracy, financial timeliness and
non-financial timeliness. The Contact Center received the NQR Best
designation for Relationship/Behavior. Both groups maintained their
NQR 5-Star Performer rating. That significant performance is a
result of providing consistent top-quartile or above service
ratings.
“Receiving NQR Best designations across all retail processing
categories as well as NQR Best overall 2016 performance for our
contact center has been one of our greatest achievements yet,” said
Ian Martin, executive vice president of the Transfer Agent at U.S.
Bancorp Fund Services. “Each quarter, our goal is to bring together
industry-leading customer service, robust technology and efficient
processes to ensure we are exceeding the expectations of our
clients. This recognition speaks to our consistent achievement of
that goal.”
“We attribute our success to the ongoing dedication to ISO
9001:2008 standards and outstanding quality management program. We
are committed to our clients and their shareholders’ experiences,”
said Joe Redwine, president of U.S. Bancorp Fund Services.
“Incorporating ISO principles creates a knowledge management system
that provides the highest-quality deliverables along with practices
that are continuously improved.”
About U.S. Bancorp Fund ServicesHeadquartered in
Milwaukee since 1969, U.S. Bancorp Fund Services LLC provides
single-source solutions to support a variety of investment
strategies and products, including mutual funds, alternative
investments, open-end, closed-end and exchange-traded funds. The
division currently services 556 fund families comprised of 3,352
portfolios, 4,216 fund classes and 3.6 million shareholder accounts
with $959 billion in client assets. U.S. Bancorp Fund Services is a
subsidiary of U.S. Bank, the fifth largest commercial bank in the
United States. Visit U.S. Bancorp Fund Services on the web at
usbfs.com.
About U.S. BancorpMinneapolis-based U.S. Bancorp (NYSE:
USB), with $446 billion in assets as of December 31, 2016, is the
parent company of U.S. Bank National Association, the fifth largest
commercial bank in the United States. The Company operates 3,106
banking offices in 25 states and 4,842 ATMs and provides a
comprehensive line of banking, investment, mortgage, trust and
payment services products to consumers, businesses and
institutions. Visit U.S. Bancorp on the web at
www.usbank.com.
Investment products and services are:
Not a
Deposit Not FDIC Insured
Not Guaranteed by the Bank May Lose Value
Not Insured by Any Federal Government Agency
For U.S. Bank:Deposit products offered by U.S. Bank
National Association. Member FDIC. Credit products offered by U.S.
Bank National Association and subject to normal credit
approval.
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version on businesswire.com: http://www.businesswire.com/news/home/20170308006124/en/
For U.S. Bancorp Fund ServicesMichael Walsh, vice president of
public relations, 612-303-9122michael.walsh@usbank.comorMark
Pawlyshyn, senior vice president,
414-765-5758mark.pawlyshyn@usbank.com
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