Turkcell’s Global Bilgi Wins 2 Top Awards in Customer Management from ContactCenterWorld
November 11 2015 - 9:03AM
Business Wire
Turkcell Global Bilgi, Turkcell’s (NYSE:TKC)(BIST:TCELL)
fully-owned subsidiary, was recognized as the global “Top Ranking
Performer” in two categories by ContactCenterWorld.com. In the
global awards ceremony held in Las Vegas, United States, Turkcell
Global Bilgi received the top award in “Best use of Self-service
Technology” category with its full speech IVR solution which
enables the customer to communicate interactively with the system
just by speaking. The second award came in the ““Best Home / Remote
Agent Program” category.
Developed in-house by Turkcell Global Bilgi’s own IT teams, the
award-winning audio response system is a product that is built on
state-of-the-art voice technology. The system recognizes about 24
thousand different expressions and responds in 570 different ways,
allowing the customer to reach solutions without having to dial
additional digits on the keypad.
Turkcell Global Bilgi was also recognized for its innovative use
of the home agent system which ensures high levels of employee
satisfaction and performance. Home agent programs are frequently
used for simpler tasks – such as database updates and polling – but
Turkcell Global Bilgi uses this method for more complicated tasks
including sales portfolio management and revenue collection.
“Turkcell Global Bilgi adopts an innovative and bold approach in
the technologies that it employs as well as in its business models.
We are glad to see that this is recognized internationally by one
of the most prestigious organizations of the call center industry.”
said Cagatay Aynur, the CEO of Turkcell Global Bilgi. “It is
worth noting that we were recognized as the global leader in
different categories 7 times in the past few years by
ContactCenterWorld.com . We will continue to serve our customers
with cutting-edge technology and innovative customer management
practices in the years to come.”
ContactCenterWorld.com holds a global awards ceremony to
highlight the best practices from the call center industry in 9
categories. The winners of regional contests – America,
Asia-Pacific, and Europe Middle East and Africa – compete in Las
Vegas to earn the title of world’s “Top Ranking Performer”. Every
year, more than 1000 companies from all around the world are
evaluated as a part of the selection process.
ABOUT TURKCELL: Turkcell is an integrated communication
and technology services player in Turkey. Turkcell Group has
approximately 68.1 million mobile subscribers in nine countries and
over 1.4 million fixed subscribers in Turkey as of September 30,
2015. Turkcell was one of the first among the global operators to
have implemented HSPA+. It has announced two new HSPA+ Technologies
on its 3G network to meet rising data usage. Having successfully
integrated 3C-HSDPA and DC-HSUPA Technologies, it became the first
mobile operator in the world to enable peak speed of 63.3 Mbps
downlink while also enabled an 11.5 Mbps uplink on a 3G network.
Turkcell is the first telecom operator to offer households fiber
broadband connection at speeds of up to 1,000 Mbps in Turkey. As of
September 2015, Turkcell’s population coverage is at 99.81% in 2G
and 94.14% in 3G. Turkcell Group reported a TRY3.4 billion (US$1.2
billion) revenue with total assets of TRY20.6 billion (US$6.8
billion) as of September 30, 2015. It has been listed on the NYSE
and the BIST since July 2000, and is the only NYSE-listed company
in Turkey. Read more at www.turkcell.com.tr
You can now follow the most up-to-date Turkcell developments on
Twitter: http://twitter.com/TurkcellNews
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version on businesswire.com: http://www.businesswire.com/news/home/20151111005831/en/
Turkcell Corporate CommunicationsHande Asik, +90-532-210
6471International Media Relationshande.asik@turkcell.com.tr
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