DALLAS, July 28, 2016 /PRNewswire/ -- According to
the J.D. Power 2016 Full Service Wireless Customer Care
StudySM Volume 21, released today, AT&T*
outscored other full-service wireless providers for the top
ranking.
AT&T scored significantly higher than the industry average -
by 16 points - and increased our overall score by 20 points over
the six month period. And we scored 5 points ahead of the second
place carrier.
7,556 U.S. wireless customers participated in the study and the
fielding period ranged from January to June
2016.
"Providing our customers with a world-class
customer experience at every customer touchpoint --
face-to-face, on the phone and in our digital communications -- is
our highest priority," said Glenn
Lurie, CEO of AT&T Mobility and Consumer Markets.
"I'm proud of all of our employees for their
dedication and commitment to deliver for our customers, each
and every time."
We earned the top score in 4 out of the last 72
studies and never scored less than second over that time. It
is presented twice each year.
*AT&T products and services are provided or offered by
subsidiaries and affiliates of AT&T Inc. under the AT&T
brand and not by AT&T Inc.
About AT&T
AT&T Inc. (NYSE:T) helps millions
around the globe connect with leading entertainment, mobile, high
speed internet and voice services. We're the world's largest
provider of pay TV. We have TV customers in the U.S. and 11 Latin
American countries. We offer the best global coverage of any U.S.
wireless provider*. And we help businesses worldwide serve their
customers better with our mobility and highly secure cloud
solutions.
Additional information about AT&T products and services is
available at http://about.att.com. Follow our news on Twitter at
@ATT, on Facebook at http://www.facebook.com/att and YouTube at
http://www.youtube.com/att.
© 2016 AT&T Intellectual Property. All rights reserved.
AT&T, the Globe logo and other marks are trademarks and service
marks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of
their respective owners.
*Global coverage claim based on offering discounted voice and
data roaming; LTE roaming; voice roaming; and world-capable
smartphone and tablets in more countries than any other U.S. based
carrier. International service required. Coverage not
available in all areas. Coverage may vary per country and be
limited/restricted in some countries.
1 AT&T received the highest numerical score among
4 full-service wireless providers in the J.D. Power 2016 Wireless
Customer Care Full Service Study – Volume 2, based on 7,556 total
responses, measuring the perceptions and experiences of current
customers who contacted their carrier's customer care department
within the past three months, surveyed January-June 2016. Your experiences may vary. Visit
jdpower.com.
2 2013 V1, 2014 V1, 2015 V1, 2016 V1
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http://photos.prnewswire.com/prnh/20140408/CG99935LOGO
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SOURCE AT&T Inc.