ATLANTA, Jan. 19, 2016 /PRNewswire/ -- With the winter
months bringing the increased threat of severe cold, ice and snow,
Georgia Power is helping customers prepare with free tools and
resources online and via mobile device, available 24 hours a
day.
Tools You Can Use
- Outage Alerts – Since its introduction in 2013, more
than 163,000 Georgia Power customers have signed up for the free
service and are receiving personalized notifications and updates
via text message, phone call or email if storms interrupt power at
their home or business.
- Outage & Storm Center – Available at
www.georgiapower.com/storm, customers can visit this site to sign
up for Outage Alerts, report and check the status of outages, and
access useful safety tips and information categorized easily
divided by before, during and after a storm.
- Outage Map – Housed within the Outage & Storm
Center, Georgia Power's interactive Outage Map provides near
real-time information, allowing users to see where outages are
occurring across the state and track estimated restoration times. A
popular destination for customers, the Outage Map logged an
estimated 1.2 million-plus views in 2015.
- Georgia Power Mobile App – Download the Georgia Power
mobile app for Apple and Android devices for storm and outage
information on the go. Use the app anytime to access account
information and mobile bill payment options, as well as energy
efficiency tools.
- @GeorgiaPower on Twitter – Follow @GeorgiaPower on
Twitter for storm tips, outage updates, customer service and
more.
The Georgia Power Storm Center
Georgia Power
monitors weather for impacts to its system 24 hours a day, 365 days
a year. When severe weather strikes, the company activates its
Storm Center in Atlanta to
coordinate response and restore service as quickly as possible to
affected customers. The Storm Center also facilitates the dispatch
of the company's mobile command centers which can be deployed to
the field if needed.
The Mutual Assistance Network
Georgia Power is
part of a national mutual assistance network consisting of dozens
of utilities from around the country. As part of this partnership,
Georgia Power line crews provide assistance to other utilities when
service to their customers is interrupted due to severe weather and
have travelled as far away as New
York to assist with restoration following Superstorm Sandy
and New Orleans following
Hurricane Katrina. Georgia Power is also able to tap into
reinforcements when needed to restore power quickly to Georgia customers. In 2014, following one of
the most disruptive ice storms in the company's history, Georgia
Power safely restored power to more than 700,000 customers in
record time by fully deploying company resources and leveraging the
mutual assistance network.
About Georgia Power
Georgia Power is the largest
subsidiary of Southern Company (NYSE: SO), one of the nation's
largest generators of electricity. Value, Reliability,
Customer Service and Stewardship are the cornerstones of the
company's promise to 2.4 million customers in all but four of
Georgia's 159 counties. Committed
to delivering clean, safe, reliable and affordable energy at rates
below the national average, Georgia Power maintains a diverse,
innovative generation mix that includes nuclear, 21st century coal
and natural gas, as well as renewables such as solar, hydroelectric
and wind. Consistently recognized as a leader in customer
service, Georgia Power was recently ranked highest in overall
business customer satisfaction among large utilities in the South
by J.D. Power and Associates. For more information, visit
www.GeorgiaPower.com and connect with the company on Facebook
(Facebook.com/GeorgiaPower) and Twitter
(Twitter.com/GeorgiaPower).
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SOURCE Georgia Power