Sprint Delivers Direct 2 You to New York, Los Angeles, San Francisco and Denver
June 29 2015 - 9:00AM
Business Wire
Direct 2 You arrives in Detroit, Washington
D.C., Tampa and Dallas in early July
Sprint (NYSE:S) is launching today its innovative Direct 2 You
service in four of the nation’s largest metropolitan areas – New
York, Los Angeles, San Francisco, and Denver. The Direct 2 You
service brings wireless sales, consultation and customer service
directly to customers virtually whenever and wherever they want –
for free1.
Through this one-of-a-kind offering, a Sprint expert helps
customers set up a Sprint mobile device and transfers any contents
to the new phone. Direct 2 You eliminates the hassle of planning a
trip to the store and saves time for customers by having the expert
go directly to them. Originally offered only to existing Sprint
customers, Direct 2 You is now available to everyone – including
those ready to switch to Sprint.
“New York represents the ultimate intersection of culture,
technology and business, and New Yorkers deserve expert,
innovative service to help them manage their busy lives,” said
Karen Paletta, region vice president, Northeast, Sprint. “Our
Direct 2 You experts meet customers where it is convenient for
them, bringing them expert attention when and where they need
it.”
With today’s expansion, the service is now available in 28
cities – Los Angeles metro area: Los Angeles, Anaheim, Beverly
Hills, Calabasas, Laguna Beach, Long Beach, Newport Beach, West
Hollywood, Pasadena, San Pedro and Santa Ana; New York metro area:
New York City and these cities in New Jersey: Newark, Jersey City,
Edison, Elizabeth and Paterson; San Francisco Bay Area: San
Francisco, Oakland, San Jose and Berkeley; Denver metro area:
Denver, Boulder, Fort Collins and Golden; and in Chicago, Miami and
Kansas City. In early July, Direct 2 You will arrive in Detroit,
Washington, D.C., Tampa and Dallas. The service is anticipated to
continue to roll out to more markets across the country throughout
2015.
“Customers enjoy saving time and benefit from the convenience
factor of Direct 2 You,” said Kevin Kunkel, region vice president,
West, Sprint. "Whether you’re in LA, Denver or San Francisco, our
experts will meet you where you choose – home, office or coffee
shop – and streamline the process of getting a new phone.”
The Direct 2 You experience is easy and simple. After a customer
schedules an appointment by calling 844-347-2968 or through
https://sprintdirect2you.com, an expert comes straight to him or
her. In addition to setting up the phone to meet the customer’s
specific preferences, the expert transfers all content, including
contacts, pictures, games and apps, to ensure the device is ready
to go. The expert also provides personalized training and tips to
help the customer become familiar with using the mobile device.
Customers in other cities who have tried Direct 2 You since it
launched in April are thrilled with the personalized service. Among
the feedback:
“Over the moon. Expert upbeat. Answered all
questions, worked out all glitches.You don't know the benefit of
being a busy professional, and having someone come to your home and
help you with your phone.” --Miami
“I think this is an excellent feature that
Sprint is offering, and please keep up the good work.”--Chicago
About Sprint:
Sprint (NYSE: S) is a communications services company that
creates more and better ways to connect its customers to the things
they care about most. Sprint served more than 57 million
connections as of March 31, 2015 and is widely recognized for
developing, engineering and deploying innovative technologies,
including the first wireless 4G service from a national carrier in
the United States; leading no-contract brands including Virgin
Mobile USA, Boost Mobile, and Assurance Wireless; instant national
and international push-to-talk capabilities; and a global Tier 1
Internet backbone. Sprint has been named to the Dow Jones
Sustainability Index (DJSI) North America for the past four years.
You can learn more and visit Sprint at www.sprint.com or
www.facebook.com/sprint and www.twitter.com/sprint.
1 Within participating markets, Sprint will have specific
delivery zones. Upon setting up your appointment, the specialist
will determine if your desired location is eligible for Direct 2
You.
View source
version on businesswire.com: http://www.businesswire.com/news/home/20150629005590/en/
Media:SprintMelinda Tiemeyer,
913-315-3607Melinda.tiemeyer@sprint.comorKathleen Dunleavy,
310-709-3689Kathleen.dunleavy@sprint.com
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