Sprint Expands Direct 2 You Availability to Include New Customers in Kansas City, Chicago and Miami
May 18 2015 - 9:06AM
Business Wire
Sprint first to bring in-store, wireless
Xperience to customers’ homes, offices or other locations with
Direct 2 You
Direct 2 You launches in New York, San
Francisco and Denver in June
Sprint (NYSE: S) is expanding its Direct 2 You service to all
well-qualified consumers in Kansas City, Miami and Chicago
beginning June 1. The unprecedented service brings an in-store
experience directly to customers whenever and wherever they want –
for free.1 Originally available to existing Sprint customers
seeking an upgrade, Sprint will now offer Direct 2 You to all
consumers in these three markets who want to switch to Sprint.
The service will continue to roll out to more markets across the
country throughout 2015, including New York City, San Francisco and
Denver in early June.
“Customers have told us that they want to be served in the
comfort of their own homes or at a location convenient for them,”
said Rod Millar, vice president, Sprint. “Sprint Direct 2 You
Xperts have a passion for people and technology, and our customers
appreciate the extra attention. Some customers have even had us
meet them in restaurants and hotel lobbies.”
For the Direct 2 You experience, a customer schedules an
appointment by calling an 800 number, which can be found at
www.sprint.com/direct2you. At the appointed time, an Xpert meets
the customer at his or her convenience, sets up the new phone and
transfers all content, including contacts, pictures, games and
apps. The Xperience also includes personalized training and tips to
help the customer become more familiar with using their new mobile
device.
Many customers have shared feedback about their experiences with
Direct 2 You:
“It's a great experience and I'm actually kind of shocked you
guys came out today.”
“I think this is an excellent feature that Sprint is offering
and please keep up the good work.”
“I really like the concept... this idea, feels more personal. It
was great.”
“He was so patient with me because I'm an older person. He took
his time and explained everything in detail and spent all of his
time with me and I really appreciated it. He was great!”
“Over the moon. Expert upbeat. Answered all questions, worked
out all glitches. You don't know the benefit to be a professional
and have someone come to your home and help you with your
phone.”
About Sprint:
Sprint (NYSE: S) is a communications services company that
creates more and better ways to connect its customers to the things
they care about most. Sprint served more than 57 million
connections as of March 31, 2015 and is widely recognized for
developing, engineering and deploying innovative technologies,
including the first wireless 4G service from a national carrier in
the United States; leading no-contract brands including Virgin
Mobile USA, Boost Mobile, and Assurance Wireless; instant national
and international push-to-talk capabilities; and a global Tier 1
Internet backbone. Sprint has been named to the Dow Jones
Sustainability Index (DJSI) North America for the past four years.
You can learn more and visit Sprint at www.sprint.com or
www.facebook.com/sprint and www.twitter.com/sprint.
1Within participating markets, Sprint will have specific
delivery zones. Upon setting up your appointment, the specialist
will determine if your desired location is eligible for Direct 2
You.
View source
version on businesswire.com: http://www.businesswire.com/news/home/20150518005923/en/
SprintMelinda Tiemeyer,
913-315-3607Melinda.G.Tiemeyer@sprint.com
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