Red Hat Customer Portal Recognized as One of the “Ten Best Web Support Sites”
June 25 2015 - 10:00AM
Business Wire
Association of Support Professionals honors Red
Hat for the fifth year in a row
Red Hat Summit - Red Hat, Inc. (NYSE: RHT), the world's
leading provider of open source solutions, today announced that the
Red Hat Customer Portal – which provides customers with easy access
to technical expertise and information about Red Hat's products –
has been named one of the “Ten Best Web Support Sites” by the
Association of Support Professionals (ASP). This marks the fifth
year in a row the Red Hat Customer Portal has been included in the
“Open Division” of ASP's annual list.
Each year, ASP grants this prestigious award, which showcases
excellence in online services and support. This year, our award
submission summarized our 2014 efforts to improve the user
experience by continuing to transition from reactive to proactive
support and services. By introducing tools such as Red Hat Access
Labs, we are delivering repeatable and complex solutions to
prevent, mitigate, and troubleshoot issues within our customers’
technical environments. Additionally, our Red Hat Customer Portal
engineers developed an optimal user experience flow to greatly
improve customers' product evaluation and download experiences.
Since 2010, the Red Hat Customer Portal has served as the online
extension of Red Hat's subscription offerings, helping customers
plan, deploy, and maintain their Red Hat solutions. Through the Red
Hat Customer Portal, users can access a vast amount of information
spanning the entire Red Hat product portfolio. This includes
information on support services, knowledge sharing, and
troubleshooting; software downloads; account management tools; and
more.
Supporting Quotes
Marco Bill-Peter, vice president, Customer Experience and
Engagement, Red Hat
“It's always an honor to have your achievements recognized by an
organization as regarded as ASP, and I'm thrilled that, again,
they've chosen to name the Red Hat Customer Portal as one of the
best support sites. For the past five years, we've worked very hard
to continually improve this great online resource – and we're not
done. In fact, we're excited to share more news about the strides
we're making to support customers during Red Hat Summit.”
Al Hahn, executive director, Association of Support
Professionals
“We review a lot of websites for our annual 'Ten Best' list, and
the fact that the Red Hat Customer Portal has made the cut for five
straight years really speaks to the company's commitment to
providing an exceptional online experience. Congratulations to Red
Hat for continuing to deliver a dynamic, innovative, and
user-friendly customer portal.”
Additional Resources
- Learn more about other Red Hat customer
support awards
- Learn more about Red Hat Summit
- Stay up to date on Red Hat Support news
on Twitter @RedHatSupport
- Follow updates from Red Hat Summit on
Twitter @RedHatSummit or #RHSummit
- Engage with Red Hat Summit on
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About Red Hat, Inc.
Red Hat is the world's leading provider of open source software
solutions, using a community-powered approach to reliable and
high-performing cloud, Linux, middleware, storage and
virtualization technologies. Red Hat also offers award-winning
support, training, and consulting services. As the connective hub
in a global network of enterprises, partners, and open source
communities, Red Hat helps create relevant, innovative technologies
that liberate resources for growth and prepare customers for the
future of IT. Learn more at http://www.redhat.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20150625005014/en/
Red Hat, Inc.Emily Martinez,
+1-919-301-3010emartinez@redhat.com
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