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Amazon's Cloud Glitch Still Not Completely Resolved

By Steven Russolillo Of DOW JONES NEWSWIRES NEW YORK -(Dow Jones)- Amazon.com Inc. (AMZN) said the technical issues plaguing its Web services business still haven't been completely resolved, which has prompted some websites to move to contingency plans as they wait for a full recovery. Amazon, which rents Web services and storage to companies, said early Friday it had made progress in fixing the outage, but the outage has now lingered for more than 24 hours and the recovery is taking longer than anticipated to complete. Reddit, a user-generated news site, said it continues to operate in "emergency mode" as Amazon experiences a degradation. "We're starting to see more meaningful progress in restoring volumes (many have been restored in the last few hours) and expect this progress to continue over the next few hours," Amazon said in an update on its website at 9:18 a.m. EDT. Amazon representatives didn't respond to requests for additional comment. It is unclear how many companies have been hurt by Amazon's outage. Amazon disclosed early Thursday it was experiencing "instance connectivity, latency and error rates" with one of its data centers in northern Virginia. The facility hosts Amazon Web-services operations for many business customers who operate websites and store data. Early Friday, Amazon said some minor portions of this data center will need to be restored with a "more time consuming process" that will lead to longer recovery times. "When we get to that point, we'll let folks know," Amazon said on its site. Reddit, which is waiting for Amazon to fix its issues, said it doesn't have an estimated time for when it expects its website to operate at full capacity. "We are trying to work some magic and will very slowly be bringing the site back up," Reddit said in a message at the top of its website. "Please stand by." Start-ups such as Foursquare and Quora, which both cited service problems Thursday related to Amazon's outage, appear to be operating regularly. Amazon's Web-based services are often listed as a model for other such offerings. It allows users to run programs and store information remotely, accessing the applications over the Internet and eliminating the cost of operating the equipment themselves. Two of Amazon's biggest competitors in this field include Microsoft Corp.'s (MSFT) Azure cloud-computing platform and Rackspace Hosting Inc. (RAX). Analysts have estimated Amazon Web Services could generate more than $500 million in revenue this year. The Seattle-based company promises its Web-services customers that its data centers will be available 99.95% of the time. Outages aren't uncommon for Internet service providers as technical issues occur fairly regularly. But the duration of this particular outage is fairly alarming, especially since Amazon is considered a poster child for cloud hosting services and has built a reliable reputation since launching Web services five years ago. Amazon shares closed Thursday up 1.1% at $185.89. The stock is up 3.3% this year. -By Steven Russolillo, Dow Jones Newswires; 212-416-2180; steven.russolillo@dowjones.com

Stock News for Rackspace Hosting (RAX)
DateTimeHeadline
03/25/201416:38:44TECH STOCKS: Rackspace, Zynga Rise Amid Mild Tech Gains
03/25/201414:43:35TECH STOCKS: Rackspace, Zynga Get Noticed Among Tech Gainers
03/25/201411:15:05TECH STOCKS: Rackspace, EBay Get Noticed In Broad Tech Gains
02/11/201417:19:25MARKET SNAPSHOT: U.S. Stocks Extend 4-day Winning Streak
02/11/201416:46:07TECH STOCKS: Tech Stocks Join Rally Fueled By Yellen's Comments
02/11/201413:45:13MARKET SNAPSHOT: U.S. Stocks Rally On Yellen Testimony
02/11/201411:22:24TECH STOCKS: Infoblox, Rackspace See Big Losses On Poor Outlook
02/11/201411:11:35MARKET SNAPSHOT: U.S. Stocks Rise; Yellen Keeps Fed Policy Intact
02/11/201411:10:29MARKET SNAPSHOT: U.S. Stocks Edge Higher; Yellen Sounds Dovish
02/11/201409:38:44U.S. Hot Stocks: Hot Stocks to Watch
02/10/201417:04:51Rackspace CEO Retires; Profit Falls 30% on Higher Costs
11/15/201308:12:57Fidelity Management & Research Co. 3Q 13F: Holdings As Of Sep...
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11/15/201307:04:51Bridgewater Associates LP 3Q 13F: Largest Eliminations
11/12/201316:42:12MARKET SNAPSHOT: Stocks Close Lower, Snapping 2-day Win Streak
11/12/201316:01:17MARKET SNAPSHOT: Stocks Slip, Pressured By Fed Taper Talk
11/12/201313:58:15MARKET SNAPSHOT: Stocks Pull Back, Pressured By New Taper Talk
11/12/201312:19:36MARKET SNAPSHOT: Stocks Slip, Seen Digesting Recent Big Advance
11/12/201310:09:22MARKET SNAPSHOT: Stocks Slide After Sentiment Data, Taper Talk

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