CHARLOTTE, N.C., Sept. 21, 2015 /PRNewswire/ -- Piedmont
Natural Gas (NYSE: PNY) today announced it has moved up in the
rankings of the J.D. Power 2015 Gas Utility Residential Customer
Satisfaction Study and has been named one of the 2015 Most Trusted
Brands in the Utility Segment of a nationwide study conducted by
Cogent Reports, a division of Market Strategies International.
In the span of just one year, Piedmont has moved from the 20th spot in the
J.D. Power study to rank 8th (out of 83 utility companies) in
overall customer satisfaction. Piedmont is part of the South Large Segment
where it also was only one point away from a tie for second place
in overall customer satisfaction.
"We have made it a performance goal for every Piedmont employee to help make our customers
aware of the low-cost advantages of natural gas and our active work
in the communities we serve," said Brian
Woody, Vice President of Customer Experience for Piedmont
Natural Gas.
Earlier in 2015, Piedmont also
was listed among the top performers in the Residential Utility
Trusted Brand & Customer Engagement study by Cogent Reports.
Piedmont ranked second in the
natural gas category. The study's rankings are based on factors of
company reputation and advocacy, customer focus, community support,
communication effectiveness, environmental dedication and reliable
quality.
Mr. Woody continued, "We continue to focus on delivering
excellent customer experiences and execute a grassroots effort in
each of our markets. Our goal is to reinforce our brand, engage our
communities and give our customers peace of mind as we deliver
comfortable, affordable and reliable natural gas to their homes and
businesses. I'm proud of our team for fully embracing these goals
and for achieving excellent results."
The Cogent Reports study included responses from more than
25,000 residential customers from the 125 largest U.S. utility
companies (based on residential customer counts). You can find the
full report here.
J.D. Power measures overall customer satisfaction in six
categories, including customer service, corporate citizenship and
communications. The results are based on responses from
approximately 66,000 residential customers of 83 large and midsize
utilities in the United States. For more details on
Piedmont's rankings, or to see the
full J.D. Power 2015 Gas Utility Residential Customer Satisfaction
Study, click here.
About Piedmont Natural Gas
Piedmont Natural Gas is an
energy services company primarily engaged in the distribution of
natural gas to more than one million residential, commercial,
industrial and power-generation utility customers in portions of
North Carolina, South Carolina and Tennessee, including customers served by
municipalities who are wholesale customers. Our subsidiaries are
invested in joint venture, energy-related businesses, including
unregulated retail natural gas marketing, regulated interstate
natural gas transportation and storage, and regulated intrastate
natural gas transportation businesses. More information about
Piedmont Natural Gas is available on the Internet at
www.piedmontng.com.
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SOURCE Piedmont Natural Gas