OKLAHOMA CITY, Feb. 2, 2017 /PRNewswire/ -- Oklahoma Gas
& Electric today announced Market Strategies
International/Cogent Reports has once again named OG&E a
Utility Customer Champion in its recently announced Utility Trusted
Brand & Customer Engagement™ study. OG&E achieved the
Utility Customer Champion designation after receiving a score of
745 on the ECR index, a score that put OG&E at no. 9 of 62
electric utilities across the country. The scores are based on
interviews with nearly 60,000 residential customers of electric,
natural gas and combination utilities.
"We're proud to once again receive recognition from MSI/Cogent
as a Utility Customer Champion, and we know it's not a designation
that we just happened into," said Vice President Sales &
Marketing Ken Grant. "OG&E has
made deliberate efforts over the last several years to increase
customer engagement and product experiences."
He added, "We've committed to improving our website to enhance
the services customers receive; we've grown our presence on social
media to meet customers where they are; and we have a strong
commitment to our value of public service, which helps grow and
strengthen our communities. All of these activities increase our
interactions and improve our relationships with our customers."
In a recent press release announcing the list of Utility
Customer Champions, Cogent Reports said the study found 46
utilities that established the industry's strongest ECR scores and
as such are "mastering customer engagement."
This is the third year for the study, which benchmarks and
trends 130 utilities using an Engaged Customer Relationship (ECR)
tracking index. The ECR index includes attributes of Brand Trust,
Product Experience and Operational Satisfaction.
Oklahoma Gas & Electric Company, a subsidiary of OGE Energy
Corp. (NYSE: OGE), is Oklahoma's
largest electric utility. For more than a century, we have provided
customers in Oklahoma and western
Arkansas the safe, reliable
electricity needed to power their businesses and homes at rates
below the national average. Our employees are committed to
generating and delivering electricity, protecting the environment
and providing excellent service to our more than 830,000 customers.
OG&E has 6,800 MW of electric generation capacity fueled by
low-sulfur coal, natural gas, wind and solar. OG&E is
recognized as a leader in smart grid technology, leveraging this
platform to provide customers with the award-winning SmartHours®
program and setting the stage for an electric vehicle program (that
will include some level of public charging infrastructure) and
advanced LED street and security lighting. OG&E employees
live, work and volunteer in the communities we serve.
For more information about OG&E, visit us on the Internet at
http://www.oge.com or follow us on Facebook:
www.facebook.com/ogepower and Twitter: @OGandE.
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SOURCE OGE Energy Corp.