Mercer and Accolade form alliance to set a new standard in consumer health experience
August 04 2016 - 09:00AM
Business Wire
Mercer, a global consulting leader in advancing health, wealth
and careers, and a wholly owned subsidiary of Marsh & McLennan
Companies (NYSE:MMC), and Accolade, an on-demand healthcare
concierge for employers, health plans and health systems, announced
today the launch of Mercer Complete Care, powered by Accolade, a
comprehensive, high-touch healthcare engagement and clinical
management solution. The need for employers to offer their
employees a trusted person to support them through the healthcare
system is underscored by the fact that 80% percent of consumers say
they would value this type of service yet only a little more than
half (56%) of large employer programs include even a basic advocacy
solution.
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Mercer Complete Care unifies the clinical resources and
expertise of both organizations, bringing together Accolade’s
technology platform, support infrastructure and Accolade Health
Assistants® with Mercer’s program design, implementation and
clinical oversight. Consumers using Mercer Complete Care simply
contact an Accolade Health Assistant via the phone, mobile
application or online to address their questions and begin their
relationship. The program is employer–sponsored, compatible with
most insurance carrier(s) and will contain performance guarantees
related to return on investment.
Accolade Health Assistants will serve as a single point of
contact to help Mercer Complete Care members navigate the
complexities of the healthcare system and access the providers and
services available to them through their benefits. The Health
Assistants work closely with a team of nurses, doctors,
pharmacists, social workers and behavioral and other specialists
who support members as they receive their care from their own
providers. Accolade’s world-class open technology platform
integrates with other technology and healthcare point solutions to
drive market-leading utilization and engagement levels across the
entire healthcare ecosystem.
By offering Mercer Complete Care, employers can help their
workforce and dependents to:
- Manage their physical and mental health
conditions no matter their level of health risk
- Understand their health benefits and
make optimal provider choices
- Consider their benefits, medical and
life factors when making decisions
- Navigate annual enrollment and new hire
benefit selection
- Tackle billing and claims appeals
- Improve utilization of employer
sponsored health programs and services
“We are very excited to combine healthcare engagement and
clinical management into one comprehensive solution,” said Mercer’s
Jim McNary, North America Region Business Leader for Health &
Benefits. “We believe Mercer Complete Care is a truly unique
advocacy and clinical management model for the complex and
fast-moving health care environment that all of our clients, and
their employees, find themselves in today.”
“We build trusting relationships with members unlike any other
healthcare organization, and the results are smarter healthcare
decisions and better health outcomes,” said Rajeev Singh,
Accolade’s CEO. “Mercer is a trusted advisor to top employers all
over the country and our alliance is a strong endorsement of our
proven solution. We share the vision that consumer engagement is
driven by a combination of compassion, science and technology and
we’re thrilled to work together to make Mercer Complete Care an
industry-leading solution.”
To learn more please visit
www.mercer.us/our-thinking/mercer-complete-care-health-advocacy-tool.html
About Mercer
Mercer is a global consulting leader in talent, health,
retirement and investments. Mercer helps clients around the world
advance the health, wealth and careers of their most vital asset –
their people. Mercer’s more than 20,000 employees are based in 43
countries and the firm operates in over 140 countries. Mercer is a
wholly owned subsidiary of Marsh & McLennan Companies
(NYSE:MMC), a global professional services firm offering clients
advice and solutions in the areas of risk, strategy and people.
With annual revenue of $13 billion and 60,000 colleagues worldwide,
Marsh & McLennan Companies is also the parent company of Marsh,
a leader in insurance broking and risk management; Guy Carpenter, a
leader in providing risk and reinsurance intermediary services; and
Oliver Wyman, a leader in management consulting. For more
information, visit www.mercer.com. Follow Mercer on Twitter
@Mercer.
About Accolade
Accolade is an on-demand healthcare concierge for employers,
health plans and health systems. Accolade’s team of compassionate,
trusted professionals is supported by breakthrough science and
technologies to guide people through the healthcare system in a
deeply personalized manner. Accolade customers experience
industry-leading engagement levels, satisfaction scores unseen in
health care, better health outcomes, and cost savings of more than
10 percent. Accolade has been recognized as one of the nation’s 25
most promising companies by Forbes magazine, the fastest-growing
private healthcare company by Inc. 500 and a Top Workplace for five
consecutive years. For more information, visit
www.accolade.com.
1Mercer National Survey of Employer-Sponsored Health Plans,
2015. “Large Employer” equates to employers with 500 or more
employees.
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version on businesswire.com: http://www.businesswire.com/news/home/20160804005127/en/
MercerBruce Lee, 212 345
0553bruce.lee@mercer.comorAccoladeLynn Shepherd, 610
613 7263lynn.shepherd@accolade.com
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