By Ben Kesling And Julian E. Barnes 

Veterans Affairs Secretary Robert McDonald reached out to veterans groups Tuesday to apologize for claiming he had served in the military's special forces, moving quickly to prevent the gaffe from turning into an issue that could derail his efforts to overhaul the agency.

Mr. McDonald called some groups, held a news conference and met in the afternoon with the American Legion to address the claim he made during a brief conversation earlier this year with a homeless man as he surveyed the state of veteran homelessness in Los Angeles.

"Special forces? What years? I was in special forces," Mr. McDonald said after the homeless man shared his special forces claim.

The interaction was filmed by a CBS News crew and broadcast on Jan. 30, during a segment on Mr. McDonald's efforts to eradicate veteran homelessness.

The claim made weeks ago was again reported by the Huffington Post on Monday. Mr. McDonald, who was named Secretary of the Department of Veterans Affairs last year amid a scandal over falsified patient-appointment records, first apologized Monday for the claim.

"My biggest motivation was to connect with the veteran," Mr. McDonald said in a media event Tuesday afternoon. "My whole purpose in this job is to connect with veterans and to better serve veterans and that's what I was trying to do."

Mr. McDonald graduated from the U.S. Military Academy at West Point and served as an infantry officer and in the 82nd Airborne Division. He also completed Ranger School, but he never served in a Ranger battalion or with a unit associated with elite soldiers commonly known as Green Berets.

Mr. McDonald has also been under fire recently for allegedly overstating the number of people he has fired as a result of the summer's scandal but he deflected questions about that topic during the press conference.

Later in the day he stod in front of the American Legion gathering and steeled himself to address the topic.

"That was wrong and I have no excuse," he said to the legionnaires. "Again I apologize to those who are offended by my misstatement."

But questions from the crowd mostly avoided the topic, instead focusing on the VA's claims backlog, mental health care and other issues. The secretary came prepared for this contingency, too, armed with charts and graphs laying out the issues confronting the agency.

Only one member of the American Legion asked about Mr. McDonald's false claim. In response, Mr. McDonald said he had never claimed in a resume or a biography to be a member of the Special Forces.

"There was no ill-intent meant," he said.

A legionnaire hollered out "we all make mistakes" and "thank-you for your service" prompting applause from the audience.

After the address Jim Park, a Navy veteran and legionnaire from Santa Clara, Calif, said the controversy was making "a mountain out of a mole hill" and he accepted Mr. McDonald's explanation he was trying to connect with a veteran.

Paul Rieckhoff, CEO of Iraq and Afghanistan Veterans of America said he received a call from the secretary apologizing for "the mistake" and he accepted the apology on the group's behalf. "We know Secretary McDonald is a man of exceptional commitment who served honorably and cares deeply about our veterans," Mr. Rieckhoff said.

Rep. Mike Coffman (R., Colo.), a member of the House committee who has clashed with Mr. McDonald in the past, spoke up as an unlikely supporter of the secretary on Tuesday. "The Secretary's misstatement was an error, but it doesn't dim the fact that he served honorably," said Mr. Coffman, a Marine Corps combat veteran, in a statement.

Mr. Coffman added that he still feels Mr. McDonald has much to do to fix a department dogged by scandal over the past year, and that he still thinks the secretary isn't moving fast enough with changes. Nevertheless, the special forces dust-up does nothing more than distract from that mission. "We should all take him at his word and Washington shouldn't spend the next two weeks arguing about it," Mr. Coffman said.

Col. Steve Warren, a Pentagon Spokesman, said Defense Secretary Ash Carter accepted Mr. McDonald's apology and "looks forward to working with him."

The White House also weighed in on the issue Tuesday. "It was appropriate for him to apologize" but it doesn't affect his ability to do the job, said spokesman Josh Earnest.

A defense official who served as an officer in the special forces said those who served in the 82nd Airborne or trained as a Ranger would know not to represent themselves as a member of the Special Forces.

"There are a huge amount of people who misrepresent themselves for whatever reason. Unfortunately it catches up to them as it did to Bob McDonald," the official said.

The official said the false claim likely hurt Mr. McDonald's credibility with many members of the military, but predicted Washington would quickly move on.

"If you are in the community you are used to false claims all the time," the official said. "In a way it is the biggest form of flattery."

Write to Ben Kesling at benjamin.kesling@wsj.com

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