By Amy Hoak
A DOW JONES COLUMN
The high-walled cubicle is quickly becoming a relic in the
modern workplace. It is also becoming more common for executives to
move out of their offices and sit with the rest of the workers.
And the actual size of our workspaces is shrinking, as employees
increasingly split their time between working remotely and in the
office. In fact, at some point in the future, you may not even have
your own desk--you'll just reserve a space to work on days when you
come into the office.
Welcome to the workplace of tomorrow, one in which we're more
likely to sit closer to our co-worker neighbors, but be able to
move to a more-comfortable lounge space to concentrate and complete
projects. Space will be allocated where we can make private phone
calls or meet with small groups of co-workers. There may even be
places to exercise on the job or take a short nap if you need
one.
The focus of it all: Fostering an environment where workers are
more productive and collaborative, where ever-important natural
light shines on the masses and workers are generally happier at
work.
During the recession, many companies downsized the space they
occupied, even if that left them with a surplus of empty space they
still owned or leased, said Richard Kadzis, vice president of
strategic communications for CoreNet Global, a professional
association for corporate real-estate and workplace executives.
"In central business districts, historical vacancy rates usually
average around 22% to 23% but now they are around 31% or so," he
said in an email. "Outside the central business district, the
historical average is usually around 17% but it's more like 25%
today."
The upside is that companies hoarded cash during the downturn,
which, in turn, is enabling them to invest in future growth.
"The trend today isn't so much toward new buildings as improving
what you already occupy," he said. "So it's safe to say interior
designers are getting a lot more work than corporate architects who
do trophy buildings."
And as firms make decisions on how to remake their workplaces,
they're looking to companies that have been forward-thinking with
their workplace designs, notably tech firms like Google Inc. (GOOG)
and Microsoft Corp. (MSFT).
"Real-estate and facility management has been looked at
exclusively as cost in corporations," said John Pursell, vice
president of corporate real estate for Diageo PLC (DEO, DGE.LN), a
spirits company. "Now, there seems to be recognition from the
executive suites...that the workplace does have an impact on
employee engagement and performance."
Tear Down These Walls
At Diageo's Manhattan office, construction is underway to create
a more open, collaborative space for the marketing group, one that
will encourage "constructive eavesdropping," and perhaps help the
company get ideas to the marketplace faster, Pursell said. Already,
perhaps not surprisingly, there is a bar in the office where
workers can mingle after hours.
In other parts of the world, Diageo offices are even more
progressive.
"In Sao Paulo, they have the 'Star Trek table,' where executives
sit together in an open plan. Adjacent to the table, they have a
room they can go in for private conversations," Pursell said. "They
see it as a tremendous benefit. It encourages more dialogue and
more feedback."
At the Jones Lang LaSalle Inc. (JLL) headquarters in Chicago, an
area resembling a Starbucks cafe--complete with casual tables and
access to vending machines--provides employees a relaxed kind of
workspace they're encouraged to use throughout the day. The open
floor plan means that everyone has access to natural light from the
windows--as well as glimpses of Chicago's Millennium Park. Jones
Lang LaSalle is a real-estate services firm.
When moving to an open plan, a major fear that employees have is
that there will be increased noise and distractions when the walls
are taken down. But that may just be an urban workplace myth.
Once the walls come down, "we have found that, without
exception, the noise level goes down," said Matthew J. Fanoe, vice
president of real estate for Coca-Cola Co. (KO) and chairman of
CoreNet Global.
Cubicle walls don't block sound, he said. But when you see the
person next to you, you're more likely to keep your volume down.
And advances in white noise systems break down frequencies of the
human voice, Fanoe said. "You see that people are talking, but it's
harder to hear," he said.
Jones Lang LaSalle is currently working with a client that is
going from 100% private office space to 95% open office
environment, including areas ranging from a living room-like
setting, to work tables and a cafe bar.
Other types of office spaces are quiet zones where cellphones
aren't allowed, and where employees who want absolute quiet can sit
down and concentrate on a task. Or they don't have to sit at
all--they can take a slow walk on a treadmill as they work, she
said.
"The trend is to get people moving around the office so they get
to see and connect with each other, and provide variety to
stimulate creativity and innovation," said Tish Kruse, senior vice
president for strategic consulting at Jones Lang LaSalle, in an
email.
Shrinking Personal Space
There's also a trend of companies using the spaces they have
more efficiently, Kadzis said. The average space per person in an
office has fallen below 200 square feet in the United States; it is
as low as 100 square feet in Europe, he added.
Driving this is mobile technology that has allowed people to
easily work offsite. Many workers like having flexibility in where
they work and the option to occasionally work from home. But when
they do come into the office, a priority is to interact with their
co-workers, putting the emphasis not on personal spaces but areas
where collaboration can thrive.
"The personal space gets smaller, and that gets put back into
more collaborative spaces," Fanoe said. "You couldn't have done it
20 years ago, because the technology wasn't there to support
it."
And more companies have adopted hoteling setups, where employees
don't have a designated space but check in with a concierge and get
an assigned desk for the workday, he added.
But even as firms become more efficient with their spaces, it is
unlikely they will give up their offices completely, Kruse
said.
"We believe that regardless of the technologies and innovations
that the modern era introduces, the workplace will always have a
'place,' since humans by their very nature are social animals and
need to feel that they are part of a community," she said.
(Amy Hoak is a writer for MarketWatch. She can be reached at
415-439-6400 or via email at AskNewswires@dowjones.com.)