ESTERO, Fla., May 27, 2015 /PRNewswire/ -- The Hertz
Corporation (NYSE: HTZ) today announced that Stuart Benzal
has been appointed Vice President, Customer Experience, and
Tony Bedalov has been appointed Vice
President, Customer Care and Contact Centers reporting to Senior
Executive Vice President and Chief Revenue Officer Jeffrey Foland.
In this new role, Benzal will oversee the worldwide delivery of
distinctive products, services and superior experiences that deepen
customer engagement across the company's car rental brands, which
include Hertz, Dollar, Thrifty and Firefly.
Benzal joins Hertz from Aon, where he served as Vice President,
Strategy. Previous roles include service as Managing Director,
Global Product at United Airlines, and leading innovation &
strategy for CarMax and Circuit City Stores. He has also led
customer experience initiatives for the consultancy firms, McKinsey
& Company in both Chicago and
London, and A.T. Kearney, out of London. He received a Master of Business
Administration degree from the EDHEC Business School in
France, and a Bachelor of Science
degree from the Florida Institute of
Technology.
Bedalov will be responsible for the worldwide call center and
customer care services. As a 30-year veteran with United Airlines,
most recently as Managing Director of Contact Center Strategy and
Planning, Bedalov has extensive experience in the development of
customer service processes. He also has led the implementation of
marketing and loyalty programs, in his prior role as President of
Mileage Plus, Inc., a subsidiary of United Airlines. He attended
the University of Illinois.
"We are pleased to have Stuart and Tony join the organization
with their expertise in leveraging technology and innovation to
optimize customer experience and satisfaction," said Jeff Foland. "They each have the background and
experience to lead transformational initiatives across our global
operations. They have proven records of delivering technologies
including self-service customer applications, employee technology
tools and systems that enhance the customer interaction with
products and services."
ABOUT HERTZ
Hertz operates the Hertz, Dollar, Thrifty and Firefly car rental
brands in more than 10,300 corporate and licensee locations
throughout approximately 145 countries in North America, Europe, Latin
America, Asia, Australia, Africa, the Middle
East and New Zealand. Hertz is the largest worldwide
airport general use car rental company with more than 1,600 airport
locations in the U.S. and more than 1,300 airport locations
internationally. Product and service initiatives such as
Hertz Gold Plus Rewards, NeverLost®, Carfirmations, Mobile Wi-Fi
and unique vehicles offered through the Adrenaline, Dream, Green
and Prestige Collections set Hertz apart from the
competition. Additionally, Hertz owns the vehicle leasing and
fleet management leader Donlen Corporation, operates the Hertz 24/7
hourly car rental business and sells vehicles through its Rent2Buy
program. The Company also owns Hertz Equipment Rental
Corporation ("HERC"), one of the largest equipment rental
businesses with more than 350 locations worldwide offering a
diverse line of equipment and tools for rent and sale. HERC
primarily serves the construction, industrial, oil, gas,
entertainment and government sectors. For more information
about Hertz, visit: www.hertz.com.
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SOURCE The Hertz Corporation