HP Inc. Apologizes for Move that Blocked Rival Printer Cartridges
September 28 2016 - 4:00PM
Dow Jones News
By Don Clark
HP Inc. apologized for how it handled a recent move that stopped
ink cartridges supplied by other vendors from working with some HP
printers.
The company, which has long tried to restrict the use of rival
ink cartridges, said it should have better explained a new
authentication feature in software that stopped owners of HP
printers from using third-party cartridges that had previously
functioned. HP said it would issue an optional software update that
will remove the security feature involved in the issue.
"Although only a small number of customers have been affected,
one customer who has a poor experience is one too many," said Jon
Flaxman, HP's chief operating officer, in a statement issued
Wednesday.
HP, based in Palo Alto, Calif., gets most of its profit from
selling ink and toner cartridges for its printers. It has tried to
protect that business by taking steps that include using security
chips to help detect and prevent the use of unauthorized or
counterfeit cartridges.
Write to Don Clark at don.clark@wsj.com
(END) Dow Jones Newswires
September 28, 2016 15:45 ET (19:45 GMT)
Copyright (c) 2016 Dow Jones & Company, Inc.
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