Technology helps customers collect online purchases within 12
hours of placing orders at convenient retail locations throughout
the UK
FORT MILL, South Carolina,
Nov. 21, 2016 /PRNewswire/ --
Honeywell (NYSE: HON) today announced that its handheld
computers are making it easier and more convenient for U.K.
shoppers to collect their online purchases from Amazon within 12
hours of placing their orders.
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Pass My Parcel, an e-commerce
service in the U.K. launched by Smiths News, is implementing
Honeywell handheld computers at more than 3,000 parcel shop
locations across the country. The service, available at stores
seven days a week, provides shoppers with a convenient solution for
picking up their online purchases. In addition, shoppers can return
purchases at the retail stores without having to find or print a
return label.
"As e-commerce continues to grow, retailers are investing in new
technology to make the click-and-collect process more convenient
for shoppers," said Lisa London,
president of Honeywell's Productivity Products business. "With
easy-to-use handheld devices, store staff can provide a high level
of customer service, and retailers can reduce time and costs
associated with training."
Using the Honeywell devices, store associates can quickly locate
and retrieve a shopper's purchases to provide a fast and convenient
customer experience. Once they place their orders, e-commerce
shoppers receive a confirmation code on their personal smartphones,
which are then scanned at the store.
"Our investment in this new technology demonstrates a strong
commitment to continuously improving the Pass My Parcel business,"
said Louise Ryan, director of
Strategy and Business Development, Smiths News. "We strive to
deliver a professional, seamless customer experience, and these new
investments are a vital part of that mission. Our parcel shop
network is growing at a phenomenal rate, and we are committed to
enabling the very best customer experience for our existing clients
and their customer base, whilst demonstrating the strength of our
network to potential future clients."
Honeywell's ScanPalTM EDA50 enterprise handheld
computer features an intuitive user interface, a five-inch touch
screen and runs on the AndroidTM platform. The device
supports Blackbay's Fluid software application that facilitates the
delivery of the online order process.
Pass My Parcel is a wholly owned
parcel delivery service from Smiths News, the U.K.'s leading
newspaper and magazine wholesaler. The service is available to more
than 90 percent of U.K. residents, and plans are underway to
continue to increase coverage throughout the country. Pass
My Parcel supports deliveries for
Amazon and returns for online fashion retailer ASOS.
ScanPal is a trademark or registered trademark in the United States and/or other countries of
Honeywell International Inc.
Android is a trademark or registered trademark in the United States and/or other countries of
Google, Inc.
Honeywell Safety and Productivity Solutions provides
comprehensive solutions that enhance workplace safety and incident
response, improve enterprise performance and enable greater product
design innovation. Customers rely on Honeywell's connected
solutions to provide real-time safety intelligence, increase worker
productivity and enrich operational intelligence with data-driven
insights. Honeywell serves customers in aerospace, automotive,
commercial building, first responder, field service, healthcare,
logistics, manufacturing, oil & gas, power and utilities,
medical, retail, supply chain, test & measurement and
transportation markets.
Honeywell (www.honeywell.com) is a Fortune 100 diversified
technology and manufacturing leader, serving customers worldwide
with aerospace products and services; control technologies for
buildings, homes, and industry; turbochargers; and performance
materials. For more news and information on Honeywell, please
visit www.honeywell.com/newsroom.
Contact:
Eric Krantz
+1 (803) 835-8230 (office)
eric.krantz@honeywell.com