By Tess Stynes 

Best Buy Co.'s holiday sales declined, hurt by heavy promotions during the season and weakness at its domestic retail stores.

For the nine-week period ended Jan. 4, same-store sales--which includes stores open at least 14 months and online sales--decreased 0.8%, below analysts expectations. U.S. same-stores sales fell 0.9%. According to Retail Metrics, analysts expected Best Buy to report same-store sales grew 0.7% for the holiday period.

Best Buy boosted its promotions to compete with other retailers during the holiday season, and warned in November that its fiscal fourth-quarter margins could take a hit as a result. The company was among a long list of retailers that opened most of its doors on Thanksgiving Day in an effort to attract more shoppers. Best Buy also extended its hours in the days leading up to Christmas.

President and Chief Executive Hubert Joly said in a statement that the highly promotional holiday season and Best Buy's pricing efforts came at a higher than expected cost, with the company now expecting that its operating income will decline in the fourth quarter.

Janney Capital Markets analyst David Strasser said, "It just seems that the promotions did not drive incremental sales, that opening on Thanksgiving just added costs, and did not provide any incremental sales."

Mr. Joly also stated that holiday revenue was hurt by factors including supply constraints for key products, significant traffic declines during the middle of the holiday season and a "disappointing" mobile-phone market.

Mr. Joly said the holiday performance "reinforces our resolve and our sense of urgency around our transformation," with its key priorities including further reductions in its cost structure.

At its U.S. business, consumer electronic same-store sales fell 6%, while computing and mobile phone same-store sales improved 3.2%. In the entertainment segment, same-store sales dropped 6.6%.

Electronics and appliances retailer HHGregg Inc. last week gave a disappointing fiscal third-quarter outlook. The company estimated that same-store sales fell 11%, including a 20% drop in consumer electronics. HHGregg President and Chief Executive Dennis May noted the company didn't fully participate in the heavily promotional environment over the holiday season.

GameStop Corp.'s stock lost a fifth of its value Tuesday after reporting a sharp drop in holiday sales and cutting its fourth-quarter quarter earnings estimate. While it benefited from the launch of Microsoft Corp.'s Xbox One and Sony Corp.'s PlayStation 4, sales of games for older consoles were weaker than expected.

Write to Tess Stynes at tess.stynes@wsj.com

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