First Tennessee earns 20 awards for banking
February 27 2017 - 12:30PM
First Tennessee Bank has received multiple awards for outstanding
service for business banking from Greenwich Associates as part of
the group’s 2016 Greenwich Excellence Awards. First Tennessee also
earned high grades from customers in the annual Phoenix-Hecht
Treasury Management Quality Index for middle market banking.
In evaluating more than 600 banks, Greenwich Associates
identified a select group of banks that performed at differentiated
levels compared to peer institutions at the national and regional
levels. First Tennessee won 17 national awards and three regional
(South) awards.
“We are grateful that our business customers enthusiastically
endorsed our service and capability. We work hard every day to earn
their trust and loyalty,” said David Popwell, president of banking
for First Tennessee’s parent company, First Horizon National Corp.
(NYSE:FHN). “Our dedicated bankers are committed to providing
differentiated customer service and this recognition reflects our
focus on excellence.”
Popwell said the First Tennessee Bankers were excited about
earning more national Greenwich Excellence Awards this year – last
year First Tennessee was also a top performer in the Greenwich
Associates honors.
In the Excellence in Middle Market Banking category, First
Tennessee received eight national awards – Overall Satisfaction,
Proactively Provides Advice, and in Cash Management – Overall
Satisfaction, Customer Service, Digital Functionality, Ease of
Product Implementation, Functionality and Range of Online Services,
and Product Capabilities. First Tennessee also received two
regional (South) awards for Overall Satisfaction and Cash
Management Overall Satisfaction.
In the Excellence in Small Business Banking category, First
Tennessee received nine national awards – Overall Satisfaction,
Proactively Provides Advice, Branch Satisfaction, Industry
Expertise, Likelihood to Recommend, and in Cash Management –
Overall Satisfaction, Accuracy of Operations, Customer Service, and
Ease of Product Implementation. First Tennessee also received a
regional (South) award for Proactively Provides Advice.
First Tennessee also received top grades in the Phoenix-Hecht
2017 Treasury Management Quality Index for Middle Market Banking,
which includes businesses with revenues between $20 million and
$500 million.
First Tennessee’s grades are:A – Product OperationsA – Product
SatisfactionA+ – Customer ServiceA – Technical SupportA+ –
Relationship Manager
In addition, 100 percent of customers surveyed indicated that
they would recommend First Tennessee to a treasury colleague.
That compares to a study-wide average of 86 percent for all
banks.
The Phoenix-Hecht 2017 Quality Index is based on individual bank
quality evaluations gathered in the 2017 Treasury Management
Monitor survey. This survey of treasury managers from corporations
with annual revenues of $20 million or more was conducted from
August to November 2016.
About First Tennessee
First Tennessee Bank is the largest bank headquartered in
Tennessee, with the number one deposit market share in Chattanooga,
Memphis and the Tri-Cities and a top-five deposit market share in
Knoxville and Nashville. First Tennessee was founded during the
Civil War in 1864 and has the 14th oldest national bank charter in
the country and one of the highest customer retention rates of any
bank in the country. First Tennessee and FTN Financial are part of
First Horizon National Corp. (NYSE:FHN), which has 4,300 employees.
First Horizon has been recognized as one of the nation's best
employers by Working Mother and American Banker magazines. More
information is available at www.FirstTennessee.com.
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Contacts:
James Dowd (901) 523-4305 JEDowd@FirstTennessee.com
Kim Cherry (901) 523-4380 KCherry@FirstTennessee.com
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