On Cyber Monday ComEd Customers Can Shop to Drop their Energy Bills on the Newly Launched Online Marketplace
November 28 2016 - 2:46PM
Business Wire
ComEd’s online shopping site offers easy
application of instant rebates that enable customers to save on
energy-related products for their homes
At the start of the annual holiday shopping season, ComEd is
pioneering a new way to enable customers to buy energy-saving
products for their homes online at the ComEd Marketplace. Through
the newly-launched ComEdMarketplace.com, customers can learn about
and purchase energy-related products that save them time and money,
such as LED lightbulbs, smart thermostats, water conservation
devices, and more.
ComEd Marketplace, which is powered by Simple Energy, represents
a major step forward in the creation of the “Utility of the Future”
- a new kind of utility that delivers not just energy, but serves
as a platform to connect its customers with valuable products and
services that can increase their comfort, convenience, and
control.
“The launch of ComEd Marketplace is a key step to building a
premier, trusted customer experience,” said Anne Pramaggiore,
President and CEO, ComEd. “In the near term, this service will
enhance the customer experience by simply and effectively providing
our customers with new ways to manage their home energy-use. Over
time, the Marketplace will evolve as a cornerstone of our utility
where our customers can transact with us and other parties for a
wide range of energy-related products and services.”
ComEd Marketplace is unique in that it offers instant,
point-of-purchase rebates on a curated set of competitively-priced
energy management products, integrated customer support, and
end-to-end fulfillment. With just a few clicks, ComEd customers can
get up to $100 off smart thermostats such as the Nest® Learning
Thermostat™ or ecobee3, or up to $30 off recommended six-packs of
LED light bulbs from popular brands such as Phillips and GE. No
paperwork, no wait, no hassle - just a simple validation process
that determines rebate eligibility at the same time a customer adds
products to his or her cart.
“The launch of the Marketplace is very exciting. Our goal is to
provide a quality, convenient service to our customers that will
help them make smart decisions about energy savings for their
homes,” said Terence R. Donnelly, executive vice president and COO,
ComEd. “This idea evolved from one of our employee hubs designed to
foster innovation and we envision that this platform will enable
additional products and services in the future.”
ComEd’s customer service tools are at the forefront of
technology and enhancements available in the energy industry. The
launch of the ComEd Marketplace is the latest enhancement made by
ComEd in their efforts to deliver innovative and convenient
solutions for customers. Earlier this year, ComEd introduced an
automated way for customers to report outages via Twitter, a
first-of-its-kind in the industry. Last year, the company announced
a new customer Preference Center that gives customers the option to
choose how they would like to receive communications from ComEd.
Also in 2015, the company eliminated the $2.50 processing charge
for using electronic checks (eChecks), and also provided customers
with the option to securely store their payment accounts in their
virtual wallet for future use.
About ComEd
Commonwealth Edison Company (ComEd) is a unit of Chicago-based
Exelon Corporation (NYSE: EXC), the nation’s leading competitive
energy provider, with approximately 10 million customers. ComEd
provides service to approximately 3.8 million customers across
northern Illinois, or 70 percent of the state’s population. For
more information visit ComEd.com, and connect with the company
on Facebook, Twitter and YouTube.
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