ComEd Provides $10 million in Financial Assistance for Seniors, Families, Veterans and Non-Profits
April 07 2016 - 11:15AM
Business Wire
2016 assistance funds to help customers facing
financial hardship avoid service disconnection
ComEd announced it has dedicated $10 million in assistance funds
again for the fifth consecutive year to help customers facing
financial hardships and potential disconnection. These dollars are
part of a five-year, $50 million commitment to help ComEd customers
struggling to pay their utility bills, a result of the Smart Grid
law enacted in 2011. The company is looking to extend this
assistance through 2021 under new legislation, known as ComEd’s
Future Energy Plan.
The ComEd shareholder-funded CARE programs are focused on
helping military families, veterans, senior citizens and customers
who may have experienced a job loss, illness or disability and need
help paying their electric bills. ComEd also offers assistance to
non-profit organizations that are experiencing a hardship. In
addition, the company is offering flexible options and ease of
payment for customers who need help paying their bill, including
minimum pay options, budget bill, and deferred payment
arrangements.
“We understand that assistance can be critical to customers who
struggle financially. The funding for the CARE programs has served
as a vital resource helping thousands of vulnerable customers pay
their electric bills,” said Val Jensen, SVP of Customer Operations,
ComEd. “ComEd is dedicated to helping our customers and we hope to
be able to continue offering programs like CARE, as we know a
little can go a long way in getting someone back on track.”
Last year through ComEd’s CARE programs, the utility was able to
help more than 22,000 customers with financial grants. Service
disconnection is always the last resort, and only occurs after a
lengthy process that is designed to avoid this outcome. The $10
million for 2016 will provide relief to customers in need and help
get them back on track to managing their utility bill. The utility
is also running advertisements to increase awareness of the
available funds and to encourage customers in need to apply for
assistance.
ComEd’s customer CARE programs are designed to help a variety of
qualified customers, including:
Seniors and Families
- ComEd’s Residential Hardship program
allows income-eligible, residential customers to apply once every
two years for grants of up to $500. Eligible hardships include job
loss, illness, military deployment, and senior or
disability-related hardships.
Veterans
- ComEd’s CHAMP program, which stands for
ComEd Helps Activated/Disabled Military Personnel, is a
financial-assistance program that offers a package of benefits to
qualified military personnel who reside within ComEd’s service
territory and have fallen behind on their electric bills. ComEd has
assisted activated and deployed members of the U.S. Armed Forces,
National Guard, Reserves and honorably discharged veterans. ComEd
provides grants of up to $1,000 (once every two years, while funds
are available).
Local Non-Profits
- Through our Nonprofit Special Hardship
program, ComEd makes grants of up to $2,000, once every two years,
to eligible non-profit organizations that have fallen behind on
their electric bills.
For more information on ComEd’s financial assistance programs,
including eligibility requirements please visit ComEd.com/CARE or
call 1-888-806-CARE (2273).
Commonwealth Edison Company (ComEd) is a unit of Chicago-based
Exelon Corporation (NYSE: EXC), the nation’s leading competitive
energy provider, with approximately 7.8 million customers. ComEd
provides service to approximately 3.8 million customers across
northern Illinois, or 70 percent of the state’s population. For
more information visit ComEd.com, and connect with the company on
Facebook, Twitter and YouTube.
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ComEdMedia Relations(312) 394-3500
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