ComEd Extends Call Center Hours for Customer Convenience
February 01 2016 - 11:23AM
Business Wire
In a continuing effort to provide customers more convenient
options and enhanced customer service, ComEd is extending its call
center hours to stay open later during weekdays.
Starting today, the call center will be open for an additional
hour and available to customers from 7 a.m. to 7 p.m., Monday
through Friday. The ComEd call center still remains available 24/7
for all outage and emergency situations.
"One of our most important goals at ComEd is to make it easier
for our customers to get the type of service they want, when they
need it," said Val Jensen, senior vice president of Customer
Operations, ComEd. "We understand that life can get busy and
offering extra time to reach our call center will give customers an
additional option when they want to talk to us about their
accounts.”
Extended call center hours are the latest enhancement made by
ComEd in their efforts to provide customers a premier experience.
Last month, the utility announced a new customer Preference Center
that gives customers the option to choose how they would like to
receive communications from ComEd. Also in 2015, the utility
eliminated the $2.50 processing charge for using electronic checks
(eChecks), and also provided customers with the option to securely
store their payment accounts in their virtual wallet for future
use.
In addition to calling the call center, customers can also
access their accounts, pay their bills, report outages and more via
the ComEd.com website, mobile site, or mobile app on their Android
or Apple smartphone.
Commonwealth Edison Company (ComEd) is a unit of Chicago-based
Exelon Corporation (NYSE: EXC), the nation’s leading competitive
energy provider, with approximately 7.8 million customers. ComEd
provides service to approximately 3.8 million customers across
northern Illinois, or 70 percent of the state’s population. For
more information visit ComEd.com, and connect with the company on
Facebook, Twitter and YouTube.
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version on businesswire.com: http://www.businesswire.com/news/home/20160201005910/en/
ComEd Media Relations(312) 394-3500www.ComEd.com/News
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