BGE Names Rob Biagiotti New Chief Customer Officer
April 02 2015 - 5:26PM
Business Wire
Biagiotti will serve as BGE’s lead customer
advocate focusing on best-in-class customer service
Baltimore Gas and Electric Company (BGE) recently announced that
Robert D. Biagiotti, P.E., has been named vice president and chief
customer officer (CCO) for the company. In this position, Biagiotti
will strengthen BGE’s commitment to best-in-class customer service
while helping customers meet their energy management needs. As
BGE’s lead customer advocate, he is responsible for ensuring a
comprehensive view of all customer-facing functions throughout the
company and fostering continued, sustainable improvements in
customer service.
BGE names Rob Biagiotti company’s new
Chief Customer Officer (Photo: Business Wire)
“At BGE, we have a long tradition of focusing on excellent
customer service each and every day,” said Calvin G. Butler Jr.,
chief executive officer. “As our customers’ needs evolve, we
continue to transform our business to ensure we are delivering
quality service and working together with our customers to meet
their needs. Rob’s new role is an important part of this effort.
His experience and understanding of our customers and their needs
makes him a strong leader in our efforts to ensure a
customer-centric culture, complete with accountability and
ownership at all levels of BGE.”
Biagiotti has held numerous technical and leadership positions
throughout his 24 year tenure with BGE. Prior to being named chief
customer officer, Biagiotti served as the vice president of gas
distribution, where he was responsible for the safe operation of
BGE’s gas system including gas engineering and planning, regional
gas operations, design services, damage prevention, regulatory
compliance and integrity management functions.
“Today’s customer service expectations and energy-management
options are quickly changing and improving,” said Rob Biagiotti,
vice president and chief customer officer. “As we work together
with our customers to better meet those needs, it is increasingly
important that both residential and business customers know that we
are committed to enhancing their experience with us.”
Biagiotti earned a Bachelor of Science degree in electrical
engineering with a minor in Mathematics from Virginia Tech and a
master’s degree in business administration from Loyola College of
Baltimore. He is a licensed professional engineer in the state of
Maryland, a senior member of the Institute of Electrical and
Electronics Engineers (IEEE), a past chairman of the Baltimore
Chapter of the IEEE-Power Engineering Society, and a past member of
the Southeastern Electric Exchange's Power Quality and Reliability
Committee. Biagiotti is currently a member of the American Gas
Association’s (AGA) Customer Service Committee and is also a past
member of the AGA’s Operations Management Committee.
Biagiotti was a member of the 2004 and 2006 Constellation Energy
Dragon Boat teams in support of Catholic Charities and served as
Chairman of BGE’s United Way Campaign for 2013 and 2014. He
currently serves on the board of directors for the Howard County
Community Action Council and College Bound. He is a 2010 graduate
of Leadership Maryland, Howard County.
BGE is committed to a robust leadership rotation, which provides
the executive leadership team to lead and gain experience in all
aspects of the business, better improving BGE’s safety, reliability
and customer service. The company’s succession planning and
leadership development enable employees to acquire new skills sets
that can be used throughout the organization and the company
benefits by placing strong leaders in critical business areas. For
more information on the BGE executive leadership team, visit
bge.com.
BGE, headquartered in Baltimore, is Maryland’s largest natural
gas and electric utility, delivering power to more than 1.25
million electric customers and more than 650,000 natural gas
customers in central Maryland. The company’s approximately 3,200
employees are committed to the safe and reliable delivery of
natural gas and electricity, as well as enhanced energy management,
conservation, environmental stewardship and community assistance.
BGE is a subsidiary of Exelon Corporation (NYSE: EXC), the nation’s
leading competitive energy provider, with 2014 revenues of
approximately $27.4 billion. Like us on Facebook and follow us on
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Baltimore Gas and Electric Company (BGE)Rachael Lighty,
rachael.lighty@bge.comBGE Media Hotline: 410-470-7433
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