RIYADH, Saudi Arabia,
May 26, 2015 /PRNewswire/ -- Al Rajhi
Bank, one of the largest Islamic banks in the world, has selected
Diebold's technology to migrate transactions from the traditional
teller line to the self-service channel and transform the in-branch
banking experience for its customers. In Saudi Arabia, the vast majority of
transactions are performed with cash. Approximately 70 percent of
all banking transactions are performed inside the bank branch,
which leads to long teller queues. The addition of 300 deposit
automation-enabled automated teller machines (ATMs) across its
entire network will allow Al Rajhi Bank to reduce transaction
operating expenses by up to 55 percent and drive greater customer
satisfaction.
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"Diebold's branch transformation expertise and technology have
allowed us to decrease wait times in our retail branches which
typically have long queues to perform routine transactions with a
teller," said Mohammed Al Garni,
head of direct banking department, Al Rajhi Bank. "As our customers
begin to perform more transactions on their own, our staff will
have more time to assist with more complex needs and build deeper
relationships."
In addition to the new technology, Al Rajhi is also renovating
its branches to enhance the overall look and feel and to make the
ATMs more appealing to its customers, who have traditionally used
the teller line to perform most transactions. In the future, Al
Rajhi plans to implement even more advanced technology such as
customized kiosks that will enable its customers, through biometric
access, to perform transactions such as opening new accounts,
printing and encoding new cards, checkbook and statement
printing.
"We are excited to help Al Rajhi Bank redefine the ideal branch
experience for its customers," said Bassem
Bouzid, Diebold senior vice president and managing director,
Europe, Middle East and Africa. "Our extensive branch automation
expertise will benefit customers as we look to further expand our
presence in the important Middle
East markets."
About Al Rajhi Bank
Founded in 1957, Al Rajhi Bank is
a leading International banking group with total assets of
SAR 267 billion (US 71.2 bn), a
market capital of over SAR 15 Billion
(US$4 billion), employing 9,000
associates. With over 50 years of experience in banking and trading
activities, the various individual establishments under the Al
Rajhi name were merged into the umbrella 'Al Rajhi trading and
exchange corporation' in 1987 and it was in this year that the bank
was also established as a Saudi share holding company. With an
established base in Riyadh, Saudi
Arabia, Al Rajhi Bank has a vast network of over 630
branches (including remittance centers), 4,030 ATM's, 37,300 POS
units.
About Diebold
Diebold, Incorporated (NYSE: DBD) is a
global leader in providing innovative self-service technology,
security systems and related services. Diebold has approximately
16,000 employees worldwide and is headquartered near Canton, Ohio, USA. Visit Diebold at
www.diebold.com.