ATLANTA, Aug. 8, 2016 /PRNewswire/ -- A loss of power
at Delta earlier today has impacted Delta operations worldwide. As
of 1:30 p.m. ET the airline had
cancelled 450 flights, while nearly 1,700 flights had been
dispatched. Systems are improving and flights are resuming, but
delays and cancellations continue.
"We're sorry for what customers are experiencing as we work to
get our operation back on track," said Gil
West, COO.
In the meantime, here are some things to know:
1. If you've been notified that your flight has been changed or
rebooked, your original boarding pass will work at the gate for
your new flight.
2. Customers can now check the status of their flight and
conduct some rebooking options on delta.com of through the Fly
Delta App.
3. If your flight is cancelled or significantly delayed, you are
entitled to a refund. Even if your flight is not cancelled, you may
make a one-time change to your ticket without fee. See details
here.
4. Delays continue. Customers heading to the airport should
expect delays and cancellations. While inquiries are high and wait
times are long, our customer service agents are doing everything
they can to assist.
5. Unaccompanied Minors that have not yet begun their travel
today will not be accepted for their flights. These customers will
be able to rebook without fees for a later date.
About Delta
Delta Air Lines serves nearly 180 million
customers each year. In 2016, Delta was named to Fortune's top 50
Most Admired Companies in addition to being named the most admired
airline for the fifth time in six years. Additionally, Delta has
ranked No.1 in the Business Travel News Annual Airline survey for
an unprecedented five consecutive years. With an industry-leading
global network, Delta and the Delta Connection carriers
offer service to 335 destinations in 61 countries on six
continents. Headquartered in Atlanta, Delta employs more than 80,000
employees worldwide and operates a mainline fleet of more than 800
aircraft. The airline is a founding member of
the SkyTeam global alliance and participates in the
industry's leading transatlantic joint
venture with Air
France-KLM and Alitalia as well as a joint venture
with Virgin Atlantic. Including its worldwide alliance partners,
Delta offers customers more than 15,000 daily flights, with key
hubs and markets
including Amsterdam, Atlanta, Boston, Detroit,
Los Angeles, Minneapolis/St. Paul, New York-JFK and
LaGuardia, London-Heathrow, Paris-Charles de
Gaulle, Salt Lake
City, Seattle and Tokyo-Narita. Delta has invested
billions of dollars in airport facilities, global products and
services, and technology to enhance the customer experience in the
air and on the ground. Additional information is available on
the Delta News Hub, as well as delta.com,
Twitter @DeltaNewsHub, Google.com/+Delta, and
Facebook.com/delta.
Logo - http://photos.prnewswire.com/prnh/20090202/DELTALOGO
To view the original version on PR Newswire,
visit:http://www.prnewswire.com/news-releases/delta-operations-interruption-what-customers-need-to-know-300310548.html
SOURCE Delta Air Lines