MONTERREY, Mexico and
ARMONK, N.Y., Nov. 17, 2016
/PRNewswire/ -- CEMEX (NYSE: CX), one of the leading building
materials companies in the world, and IBM (NYSE: IBM), today
announced that CEMEX will undertake a sweeping digital
transformation designed to improve its operations, substantially
improve its customer experience and increase business
efficiencies.
CEMEX's digital transformation will enable real-time, mobile
engagement with its building materials customers and distributors,
including companies that build everything from sports complexes and
skyscrapers to houses and high-scale infrastructures around the
world. CEMEX will deploy a suite of custom made-for-business apps,
built to meet the needs of CEMEX's customers, transforming how the
entire company does business from attracting new clients to
collecting payments, invoicing and after-sale support.
Beginning in early 2017, CEMEX will launch a suite of custom
apps designed in collaboration with IBM iX (Interactive Experience)
to create the best mobile-led customer experience in the building
materials supply industry. CEMEX will follow a "speed-to-market"
approach, launching a pilot project, followed by user testing,
adjusting the solutions to meet the users' needs, and then scaling
the apps worldwide. For example, a new Foreman app that will enable
construction foremen to manage many aspects of their ready-mix
concrete orders in real-time is currently being field tested
by select CEMEX customers in several markets prior to global
implementation.
"At CEMEX, the future for our industry will be driven by the
quality of the customer experience, not just the quality of the
products and services. Our customers are increasingly expecting to
have the same kind of experiences in working with businesses that
they have in the consumer space," said Fernando A. Gonzalez, CEMEX's Chief Executive
Officer. "By deploying IBM's new and innovative methods of
experience design and process reinvention, CEMEX can create a
superior customer experience and more readily deliver higher value
to our stakeholders."
CEMEX is teaming up with IBM on one of the most comprehensive
digital transformation strategies undertaken in the industry,
including digital experience design, digital process reinvention,
agile delivery, dev-ops implementation and business process
operation. The transformation will fundamentally change how
foremen, field operations managers, cement masons, concrete
finishers, truck drivers and other construction professionals do
their jobs and interact with CEMEX.
"We are committed to reinventing how work gets done using IBM iX
and IBM Design as the new methods to reengineer business processes.
We forged our partnership with Apple to change the nature of work
by combining our expertise in customer experience design with our
technological acumen," said Jesus Mantas, General Manager, IBM
Global Business Consulting Services. "The changes we are
driving with CEMEX focus on digital reinvention and customer
experience transformation at speed and scale. Our approach always
starts with user experience - creating exceptionally elegant and
simple ways for clients, employees and partners to better perform
their jobs."
CEMEX is also leveraging Mobile at Scale for iOS, a new IBM app
design and development model for the rapid development and
deployment of multiple iOS apps. This unique, integrated approach
enables CEMEX to work closely with IBM to quickly and efficiently
design, develop, deploy and maintain apps over their lifecycle.
To learn more about IBM iX, visit https://ibm.biz/BdrUXg
For more information regarding IBM MobileFirst for iOS apps and
services please visit
www.ibm.com/mobilefirst/us/en/mobilefirst-for-ios.html or
www.apple.com/business/mobile-enterprise-apps/.
About CEMEX
CEMEX is a global building materials
company that provides high-quality products and reliable service to
customers and communities in more than 50 countries throughout the
world. Celebrating its 110th anniversary, CEMEX has a rich
history of improving the well-being of those it serves through
innovative building solutions, efficiency advancements, and efforts
to promote a sustainable future. For more information, please
visit: www.cemex.com
This press release contains forward-looking statements and
information that are necessarily subject to risks, uncertainties
and assumptions. Many factors could cause the actual results,
performance or achievements to be materially different from those
expressed or implied in this release. Neither of CEMEX or IBM
assume an obligation to update or correct the information contained
in this press release.
CEMEX Contact Information
Media
Relations
Jorge
Perez
+52 (81)
8888-4334
mr@cemex.com
|
Investor
Relations
Eduardo
Rendon
+52 (81)
8888-4256
ir@cemex.com
|
Analyst
Relations
Lucy
Rodriguez
+1(212)
317-6007
ir@cemex.com
|
IBM Contact Information
IBM Media Relations, Mexico
Susana Maldonado
+52-55-5270-6502
smaldona@mx1.ibm.com
IBM Media Relations, United
States
Suzanne Cross
518-506-8848
suzanne.cross@us.ibm.com
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SOURCE IBM