AXA Equitable Recognized for Premier Annuity Service Center
May 17 2016 - 11:38AM
Business Wire
AXA Equitable won the DALBAR Annuity Service Award for the fifth
consecutive year
AXA Equitable, a leader in providing life insurance and annuity
products, has been recognized for delivering superior customer
service with DALBAR’s 2015 Annuity Service Award.
DALBAR ranks the telephone service provided by financial
services firms based on the DALBAR Service Quality Measurement
program and recognizes the firms that rise above the rest in
service to clients. These rankings are based on four detailed
criteria that are evaluated throughout the year including the
representative's attitude, the level of accommodation, the level of
expertise displayed, and how effectively interruptions to the flow
of the call were handled.
"This award truly represents AXA's customer-centric culture,
which drives the Employer Sponsored Operations’ unwavering focus on
the customer and commitment to the highest level of service,” said
Sue LaVallee, Managing Director of Employer Sponsored Operations at
AXA US. “The DALBAR Annuity Service Award is a reflection of how
our Call Center team works together to handle our high call volume
with sensitivity, empathy and expertise consistently throughout the
year.”
AXA’s call center is located at the company’s Syracuse
Operations Center in Syracuse, New York and handles about 600,000
calls a year from Plan Sponsors, Plan Participants, AXA Advisors
and Brokers.
"We have been honored to win this award for the past 5 years,”
said Steve D'Eredita, Senior Director in the Employer Sponsored
Operations and the EQUI-VEST Call Center at AXA US. “It is a true
testament to our employees in recognizing the service advantage -
that service is the key differentiation and a commitment to
excellence."
DALBAR has issued this award for 18 years and AXA has been
recognized 11 of those years. AXA was also recently recognized for
service to customers via its website, www.axa.com. Corporate
Insight, a leading provider of competitive intelligence and user
experience research to the financial services industry, awarded AXA
Equitable with seven Monitor Awards in the Life Insurance and
Annuity categories.
Learn more about the DALBAR Annuity Service Award Winners here
and about AXA’s Corporate Insight awards here.
About AXA
“AXA” (also referred to as “AXA US”) is a brand name of AXA
Equitable Financial Services, LLC and its family of companies,
including AXA Equitable Life Insurance Company (NY, NY), MONY Life
Insurance Company of America (AZ stock company, administrative
office: Jersey City, NJ), AXA Advisors, LLC, and AXA Distributors,
LLC. In business since 1859, AXA Equitable Life Insurance Company
is a leading financial protection company and one of the nation’s
premier providers of life insurance, and annuity products
distributed to individuals and business owners through its retail
distribution channel, AXA Advisors, LLC (member FINRA, SIPC) and to
the financial services market through its wholesale distribution
channel, AXA Distributors, LLC (member FINRA, SIPC).
AXA S.A. (also referred to as “AXA Group”) is a
Paris-headquartered holding company for a group of international
insurance and financial services companies, including AXA Equitable
Financial Services, LLC companies. AXA S.A. is a worldwide leader
in financial protection strategies and wealth management with 103
million clients in 64 countries as of Dec. 31, 2015. AXA S.A. has
been ranked the No. 1 insurance brand in the world by Interbrand
for seven consecutive years as of Oct. 5, 2015.
The obligations of AXA Equitable Life Insurance Company and MONY
Life Insurance Company of America are backed solely by their
claims-paying ability. Find AXA
on Facebook, Twitter and LinkedIn. For more
information, visit www.axa.com.
GE-114875(5/16)
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version on businesswire.com: http://www.businesswire.com/news/home/20160517006272/en/
MediaAXAJennifer Recine,
212-314-2009jennifer.recine@axa.us.comorColleen McGroarty,
212-314-2485colleen.mcgroarty@axa.us.com
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