Quarterly Report (10-q)

United States

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

____________________________________________________________

Form 10-Q



R		QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934



		for the quarterly period ended June 30, 2015



o		TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934



		for the transition period from ____ to ____

Commission file number 1-10356

CRAWFORD & COMPANY

(Exact name of Registrant as specified in its charter)



	Georgia		58-0506554
	(State or other jurisdiction of		(I.R.S. Employer
	incorporation or organization)		Identification No.)

	1001 Summit Boulevard
	Atlanta, Georgia		30319
	(Address of principal executive offices)		(Zip Code)

(404) 300-1000

(Registrant's telephone number, including area code)

____________________________________________________________

Indicate by check mark whether the Registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the Registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.

Yes þ No o

Indicate by check mark whether the Registrant has submitted electronically and posted on its corporate website, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (Section 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the Registrant was required to submit and post such files). Yes þ No o

Indicate by check mark whether the Registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of "large accelerated filer", "accelerated filer" and "smaller reporting company" in Rule 12b-2 of the Exchange Act. (Check one):



Large accelerated filer o	Accelerated filer þ	Non-accelerated filer o	Smaller reporting company o
		(Do not check if a smaller reporting company)

Indicate by check mark whether the Registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).

Yes o No þ

The number of shares outstanding of each of the Registrant's classes of common stock as of July 24, 2015 was as follows:

Class A Common Stock, $1.00 par value: 30,822,826

Class B Common Stock, $1.00 par value: 24,690,172

CRAWFORD & COMPANY

Quarterly Report on Form 10-Q

Quarter Ended June 30, 2015

Table of Contents



		Page
Part I. Financial Information

Item 1.	Financial Statements:	3

	Condensed Consolidated Statements of Income (unaudited) for the three months ended June 30, 2015 and 2014	3

	Condensed Consolidated Statements of Income (unaudited) for the six months ended June 30, 2015 and 2014	4

	Condensed Consolidated Statements of Comprehensive Income (unaudited) for the three months and six months ended June 30, 2015 and 2014	5

	Condensed Consolidated Balance Sheets (unaudited) as of June 30, 2015 and December 31, 2014	6

	Condensed Consolidated Statements of Cash Flows (unaudited) for the six months ended June 30, 2015 and 2014	8

	Condensed Consolidated Statements of Shareholders' Investment (unaudited) as of and for the three months and six months ended June 30, 2015 and 2014	9

	Notes to Condensed Consolidated Financial Statements (unaudited)	10

	Review Report of Independent Registered Public Accounting Firm	22

Item 2.	Management's Discussion and Analysis of Financial Condition and Results of Operations	23

Item 3.	Quantitative and Qualitative Disclosures About Market Risk	40

Item 4.	Controls and Procedures	40

Part II. Other Information

Item 1A.	Risk Factors	41

Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds	41

Item 6.	Exhibits	41

Signatures		42

Index to Exhibits		43

Table of Contents

Part I — Financial Information

Item 1. Financial Statements

CRAWFORD & COMPANY

CONDENSED CONSOLIDATED STATEMENTS OF INCOME

Unaudited



	Three Months Ended June 30,
(In thousands, except per share amounts)	2015			2014
Revenues:

Revenues before reimbursements	$	304,398		$	288,216
Reimbursements	20,018			18,837
Total Revenues	324,416			307,053

Costs and Expenses:

Costs of services provided, before reimbursements	232,108			208,249
Reimbursements	20,018			18,837
Total costs of services	252,126			227,086

Selling, general, and administrative expenses	57,221			60,902

Corporate interest expense, net of interest income of $195 and $158, respectively	2,042			1,551

Special charges	4,242			—

Total Costs and Expenses	315,631			289,539

Other Income	102			42

Income Before Income Taxes	8,887			17,556

Provision for Income Taxes	4,709			6,962

Net Income	4,178			10,594

Net Income Attributable to Noncontrolling Interests	(124		)	(130		)

Net Income Attributable to Shareholders of Crawford & Company	$	4,054		$	10,464

Earnings Per Share - Basic:
Class A Common Stock	$	0.08		$	0.19
Class B Common Stock	$	0.06		$	0.18

Earnings Per Share - Diluted:
Class A Common Stock	$	0.08		$	0.19
Class B Common Stock	$	0.06		$	0.18

Weighted-Average Shares Used to Compute Basic Earnings Per Share:
Class A Common Stock	30,673			30,256
Class B Common Stock	24,690			24,690

Weighted-Average Shares Used to Compute Diluted Earnings Per Share:
Class A Common Stock	31,137			30,914
Class B Common Stock	24,690			24,690

Cash Dividends Per Share:
Class A Common Stock	$	0.07		$	0.05
Class B Common Stock	$	0.05		$	0.04

(See accompanying notes to condensed consolidated financial statements)

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CRAWFORD & COMPANY

CONDENSED CONSOLIDATED STATEMENTS OF INCOME

Unaudited



	Six Months Ended June 30,
(In thousands, except per share amounts)	2015			2014
Revenues:

Revenues before reimbursements	$	592,175		$	563,565
Reimbursements	38,857			32,846
Total Revenues	631,032			596,411

Costs and Expenses:

Costs of services provided, before reimbursements	451,431			412,142
Reimbursements	38,857			32,846
Total costs of services	490,288			444,988

Selling, general, and administrative expenses	117,608			120,632

Corporate interest expense, net of interest income of $360 and $355, respectively	3,906			2,852

Special charges	5,305			—

Total Costs and Expenses	617,107			568,472

Other Income	484			491

Income Before Income Taxes	14,409			28,430

Provision for Income Taxes	6,950			11,250

Net Income	7,459			17,180

Net Income Attributable to Noncontrolling Interests	(419		)	(64		)

Net Income Attributable to Shareholders of Crawford & Company	$	7,040		$	17,116

Earnings Per Share - Basic:
Class A Common Stock	$	0.15		$	0.32
Class B Common Stock	$	0.11		$	0.30

Earnings Per Share - Diluted:
Class A Common Stock	$	0.14		$	0.32
Class B Common Stock	$	0.11		$	0.30

Weighted-Average Shares Used to Compute Basic Earnings Per Share:
Class A Common Stock	30,597			30,088
Class B Common Stock	24,690			24,690

Weighted-Average Shares Used to Compute Diluted Earnings Per Share:
Class A Common Stock	31,079			30,948
Class B Common Stock	24,690			24,690

Cash Dividends Per Share:
Class A Common Stock	$	0.14		$	0.10
Class B Common Stock	$	0.10		$	0.08

(See accompanying notes to condensed consolidated financial statements)

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CRAWFORD & COMPANY

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME

Unaudited




	Three Months Ended June 30,
(In thousands)	2015			2014

Net Income	$	4,178		$	10,594

Other Comprehensive (Loss) Income:
Net foreign currency translation (loss) income, net of tax of $0 and $0, respectively	(625		)	4,485

Amortization of actuarial losses for retirement plans included in net periodic pension cost, net of tax of $995 and $931, respectively	2,036			1,967

Other Comprehensive Income	1,411			6,452

Comprehensive Income	5,589			17,046

Comprehensive loss (income) attributable to noncontrolling interests	182			(298		)

Comprehensive Income Attributable to Shareholders of Crawford & Company	$	5,771		$	16,748



	Six Months Ended June 30,
(In thousands)	2015			2014

Net Income	$	7,459		$	17,180

Other Comprehensive (Loss) Income:
Net foreign currency translation (loss) income net of tax of $0 and $0, respectively	(11,258		)	80

Amortization of actuarial losses for retirement plans included in net periodic pension cost, net of tax of $2,071 and $1,844, respectively	4,801			3,500

Other Comprehensive (Loss) Income	(6,457		)	3,580

Comprehensive Income	1,002			20,760

Comprehensive loss attributable to noncontrolling interests	310			127

Comprehensive Income Attributable to Shareholders of Crawford & Company	$	1,312		$	20,887

(See accompanying notes to condensed consolidated financial statements)

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CRAWFORD & COMPANY

CONDENSED CONSOLIDATED BALANCE SHEETS

Unaudited



				*
(In thousands)	June 30, 2015			December 31, 2014
ASSETS
Current Assets:
Cash and cash equivalents	$	62,454		$	52,456
Accounts receivable, less allowance for doubtful accounts of $12,358 and $10,960, respectively	181,387			180,096
Unbilled revenues, at estimated billable amounts	117,169			103,163
Income taxes receivable	2,779			2,779
Prepaid expenses and other current assets	29,628			29,089
Total Current Assets	393,417			367,583
Property and Equipment:
Property and equipment	148,205			143,273
Less accumulated depreciation	(107,204		)	(102,414		)
Net Property and Equipment	41,001			40,859
Other Assets:
Goodwill	142,402			131,885
Intangible assets arising from business acquisitions, net	110,314			75,895
Capitalized software costs, net	78,770			75,536
Deferred income tax assets	70,357			66,927
Other noncurrent assets	34,614			30,634
Total Other Assets	436,457			380,877
TOTAL ASSETS	$	870,875		$	789,319

* Derived from the audited Consolidated Balance Sheet

(See accompanying notes to condensed consolidated financial statements)

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CRAWFORD & COMPANY

CONDENSED CONSOLIDATED BALANCE SHEETS — CONTINUED

Unaudited



				*
(In thousands, except par value amounts)	June 30, 2015			December 31, 2014
LIABILITIES AND SHAREHOLDERS' INVESTMENT
Current Liabilities:
Short-term borrowings	$	3,320		$	2,002
Accounts payable	49,723			48,597
Accrued compensation and related costs	72,289			82,151
Self-insured risks	13,601			14,491
Income taxes payable	4,616			2,618
Deferred income taxes	14,228			14,523
Deferred rent	12,464			13,576
Other accrued liabilities	39,870			35,784
Deferred revenues	45,623			45,054
Current installments of long-term debt and capital leases	1,885			763
Total Current Liabilities	257,619			259,559
Noncurrent Liabilities:
Long-term debt and capital leases, less current installments	249,447			154,046
Deferred revenues	26,800			26,706
Self-insured risks	10,110			10,041
Accrued pension liabilities	126,929			142,343
Other noncurrent liabilities	18,861			17,271
Total Noncurrent Liabilities	432,147			350,407
Shareholders' Investment:
Class A common stock, $1.00 par value; 50,000 shares authorized; 30,706 and 30,497 shares issued and outstanding at June 30, 2015 and December 31, 2014, respectively	30,706			30,497
Class B common stock, $1.00 par value; 50,000 shares authorized; 24,690 shares issued and outstanding	24,690			24,690
Additional paid-in capital	40,113			38,617
Retained earnings	301,254			301,091
Accumulated other comprehensive loss	(227,686		)	(221,958		)
Shareholders' Investment Attributable to Shareholders of Crawford & Company	169,077			172,937
Noncontrolling interests	12,032			6,416
Total Shareholders' Investment	181,109			179,353
TOTAL LIABILITIES AND SHAREHOLDERS' INVESTMENT	$	870,875		$	789,319

* Derived from the audited Consolidated Balance Sheet

(See accompanying notes to condensed consolidated financial statements)

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CRAWFORD & COMPANY

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

Unaudited



	Six Months Ended June 30,
(In thousands)	2015			2014
Cash Flows From Operating Activities:
Net income	$	7,459		$	17,180
Reconciliation of net income to net cash provided by (used in) operating activities:
Depreciation and amortization	21,407			18,574
Stock-based compensation	1,280			743
Loss on disposals of property and equipment, net	33			—
Changes in operating assets and liabilities, net of effects of acquisitions and dispositions:
Accounts receivable, net	13,338			(26,366		)
Unbilled revenues, net	(11,507		)	(13,564		)
Accrued or prepaid income taxes	2,371			3,633
Accounts payable and accrued liabilities	(16,777		)	(37,314		)
Deferred revenues	(308		)	(2,025		)
Accrued retirement costs	(12,794		)	(15,423		)
Prepaid expenses and other operating activities	5,718			(5,057		)
Net cash provided by (used in) operating activities	10,220			(59,619		)

Cash Flows From Investing Activities:
Acquisitions of property and equipment	(5,333		)	(5,691		)
Proceeds from disposals of property and equipment	—			1,289
Capitalization of computer software costs	(10,871		)	(7,930		)
Cash surrendered in sale of business	—			(1,554		)
Payments for business acquisitions, net of cash acquired	(66,077		)	—
Net cash used in investing activities	(82,281		)	(13,886		)

Cash Flows From Financing Activities:
Cash dividends paid	(6,757		)	(4,991		)
Payments related to shares received for withholding taxes under stock-based compensation plans	(2		)	(1,361		)
Proceeds from shares purchased under employee stock-based compensation plans	444			518
Repurchases of common stock	(137		)	(2,791		)
Increases in short-term and revolving credit facility borrowings	117,672			79,142
Payments on short-term and revolving credit facility borrowings	(24,951		)	(24,424		)
Payments on capital lease obligations	(1,072		)	(440		)
Dividends paid to noncontrolling interests	—			(142		)
Other financing activities	(2		)	(32		)
Net cash provided by financing activities	85,195			45,479

Effects of exchange rate changes on cash and cash equivalents	(3,136		)	(193		)
Increase (decrease) in cash and cash equivalents	9,998			(28,219		)
Cash and cash equivalents at beginning of year	52,456			75,953
Cash and cash equivalents at end of period	$	62,454		$	47,734

(See accompanying notes to condensed consolidated financial statements)

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CRAWFORD & COMPANY

CONDENSED CONSOLIDATED STATEMENTS OF SHAREHOLDERS' INVESTMENT

Unaudited

(In thousands)



	Common Stock												Accumulated				Shareholders' Investment Attributable to
2015	Class A Non-Voting		Class B Voting		Additional Paid-In Capital				Retained Earnings				Other Comprehensive Loss				Shareholders of Crawford & Company				Noncontrolling Interests				Total Shareholders' Investment
Balance at January 1, 2015	$	30,497	$	24,690	$	38,617			$	301,091			$	(221,958	)		$	172,937			$	6,416			$	179,353
Net income	—		—		—				2,986				—				2,986				295				3,281
Other comprehensive loss	—		—		—			—				(7,445		)		(7,445		)		(423		)		(7,868		)
Cash dividends paid	—		—		—				(3,373		)		—				(3,373		)		—				(3,373		)
Stock-based compensation	—		—		404				—				—				404				—				404
Common stock activity, net	36		—		(44		)		(120		)		—				(128		)		—				(128		)
Increase in value of noncontrolling interest due to acquisition	—		—		—				—				—				—				5,926				5,926
Balance at March 31, 2015	30,533		24,690		38,977				300,584				(229,403		)		165,381				12,214				177,595
Net income	—		—		—				4,054				—				4,054				124				4,178
Other comprehensive income (loss)	—		—		—				—				1,717				1,717				(306		)		1,411
Cash dividends paid	—		—		—				(3,384		)		—				(3,384		)		—				(3,384		)
Stock-based compensation	—		—		876				—				—				876				—				876
Common stock activity, net	173		—		260								—				433				—				433
Balance at June 30, 2015	$	30,706	$	24,690	$	40,113			$	301,254			$	(227,686	)		$	169,077			$	12,032			$	181,109



	Common Stock										Accumulated			Shareholders' Investment Attributable to
2014	Class A Non-Voting		Class B Voting		Additional Paid-In Capital			Retained Earnings			Other Comprehensive Loss			Shareholders of Crawford & Company			Noncontrolling Interests			Total Shareholders' Investment
Balance at January 1, 2014	$	29,875	$	24,690	$	39,285		$	285,165		$	(179,210	)	$	199,805		$	7,728		$	207,533
Net income	—		—		—			6,652			—			6,652			(66		)	6,586
Other comprehensive loss	—		—		—			—			(2,513		)	(2,513		)	(359		)	(2,872		)
Cash dividends paid	—		—		—			(2,489		)	—			(2,489		)	—			(2,489		)
Stock-based compensation	—		—		(449		)	—			—			(449		)	—			(449		)
Common stock activity, net	187		—		(1,471		)	(1,218		)	—			(2,502		)	—			(2,502		)
Decrease in value of noncontrolling interest due to sale of controlling interest	—		—		—			—			—			—			(638		)	(638		)
Dividends paid to noncontrolling interests	—		—		—			—			—			—			(142		)	(142		)
Balance at March 31, 2014	30,062		24,690		37,365			288,110			(181,723		)	198,504			6,523			205,027
Net income	—		—		—			10,464			—			10,464			130			10,594
Other comprehensive income	—		—		—			—			6,284			6,284			168			6,452
Cash dividends paid	—		—		—			(2,502		)	—			(2,502		)	—			(2,502		)
Stock-based compensation	—		—		1,192			—			—			1,192			—			1,192
Common stock activity, net	153		—		163			(1,235		)	—			(919		)	—			(919		)
Balance at June 30, 2014	$	30,215	$	24,690	$	38,720		$	294,837		$	(175,439	)	$	213,023		$	6,821		$	219,844

(See accompanying notes to condensed consolidated financial statements)

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CRAWFORD & COMPANY

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

Unaudited

Based in Atlanta, Georgia, Crawford & Company ("Crawford" or "the Company") is the world's largest (based on annual revenues) independent provider of claims management solutions to the risk management and insurance industry, as well as to self-insured entities, with an expansive global network serving clients in more than 70 countries. The Crawford Solution^SM offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers' compensation claims and medical management, and legal settlement administration.

Shares of the Company's two classes of common stock are traded on the New York Stock Exchange under the symbols CRDA and CRDB, respectively. The Company's two classes of stock are substantially identical, except with respect to voting rights and the Company's ability to pay greater cash dividends on the non-voting Class A Common Stock than on the voting Class B Common Stock, subject to certain limitations. In addition, with respect to mergers or similar transactions, holders of Class A Common Stock must receive the same type and amount of consideration as holders of Class B Common Stock, unless different consideration is approved by the holders of 75% of the Class A Common Stock, voting as a class. The Company's website is www.crawfordandcompany.com. The information contained on, or hyperlinked from, the Company's website is not a part of, and is not incorporated by reference into, this report.

1. Basis of Presentation

The accompanying unaudited condensed consolidated financial statements of the Company have been prepared in accordance with U.S. generally accepted accounting principles ("GAAP") for interim financial information and with the instructions to Form 10-Q and Article 10 of Regulation S-X promulgated by the United States Securities and Exchange Commission (the "SEC"). Accordingly, these unaudited condensed consolidated financial statements do not include all of the information and footnotes required by GAAP for complete financial statements. Operating results for the three months and six months ended, and the Company's financial position as of, June 30, 2015 are not necessarily indicative of the results or financial position that may be expected for the year ending December 31, 2015 or for other future periods. The financial results from the Company's operations outside of the U.S., Canada, the Caribbean, and certain subsidiaries in the Philippines, are reported and consolidated on a two-month delayed basis (fiscal year-end of October 31) as permitted by GAAP in order to provide sufficient time for accumulation of their results.

The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, disclosure of contingent assets and liabilities at the date of the financial statements, and the reported amounts of revenues and expenses during the reporting period. In the opinion of management, all adjustments (consisting only of normal recurring accruals and adjustments) considered necessary for a fair presentation have been included. There have been no material changes to our significant accounting policies and estimates from those disclosed in the Company's Annual Report on Form 10-K for the year ended December 31, 2014.

Certain prior period amounts within the EMEA/AP segment have been reclassified to conform to the current presentation. These reclassifications had no effect on the Company's reported segment or consolidated results. Significant intercompany transactions have been eliminated in consolidation.

The Condensed Consolidated Balance Sheet information presented herein as of December 31, 2014 has been derived from the audited consolidated financial statements as of that date, but does not include all of the information and footnotes required by GAAP for complete financial statements. For further information, refer to the consolidated financial statements and footnotes thereto included in the Company's Annual Report on Form 10-K for the year ended December 31, 2014.

The Company consolidates the liabilities of its deferred compensation plan and the related assets, which are held in a rabbi trust and considered a variable interest entity ("VIE") of the Company. The rabbi trust was created to fund the liabilities of the Company's deferred compensation plan. The Company is considered the primary beneficiary of the rabbi trust because the Company directs the activities of the trust and can use the assets of the trust to satisfy the liabilities of the Company's deferred compensation plan. At June 30, 2015 and December 31, 2014, the liabilities of the deferred compensation plan were $11,504,000 and $11,051,000, respectively, which represented obligations of the Company rather than of the rabbi trust, and the values of the assets held in the related rabbi trust were $15,706,000 and $15,519,000, respectively. These liabilities and assets are included in "Other noncurrent liabilities" and "Other noncurrent assets," respectively, on the Company's unaudited Condensed Consolidated Balance Sheets.

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CRAWFORD & COMPANY

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

Unaudited

The Company owns 51% of the capital stock of Lloyd Warwick International Limited ("LWI"). The Company has also agreed to provide financial support to LWI of up to approximately $10,000,000. Because of this controlling financial interest, and because Crawford has the obligation to absorb certain of LWI's losses through the additional financial support that LWI may require, LWI is considered a VIE of the Company. LWI also does not meet the business scope exception, as Crawford provides more than half of its financial support, and because LWI lacks sufficient equity at risk to permit it to carry on its activities without this additional financial support. Creditors of LWI have no recourse to Crawford's general credit. Accordingly, Crawford is considered the primary beneficiary and is consolidating LWI. Total assets and liabilities of LWI as of June 30, 2015 were $8,611,000 and $10,694,000, respectively. Included in LWI's total liabilities is a loan from Crawford of $9,246,000.

2. Business Acquisition

On December 1, 2014, the Company acquired 100% of the capital stock of GAB Robins Holdings UK Limited ("GAB Robins"), a U.K. based international loss adjusting and claims management provider, for cash consideration of $71,812,000. Because the financial results of certain of the Company's international subsidiaries, including those in the U.K. through which GAB Robins reports, are included in the Company's consolidated financial statements on a two-month delayed basis, the results of operations of GAB Robins, and the preliminary application of purchase accounting to the assets acquired, and liabilities and noncontrolling interest assumed, in that acquisition have been reflected in the Company's unaudited condensed consolidated results for the three months and six months ended June 30, 2015. As a result, comparability to prior periods' results and financial condition may be limited. The purchase was accounted for under the guidance of Accounting Standards Codification ("ASC") 805-10 as a business combination under the acquisition method. For the three months and six months ended June 30, 2015, GAB Robins contribution to the Company's earnings and earnings per share were not material to the unaudited condensed consolidated financial statements and as such, no pro forma information is required to be presented.

As a requirement of accounting under the acquisition method, all identifiable assets acquired and liabilities assumed were recognized using fair value measurement. Based upon the timing of the acquisition, the allocation of the purchase price is preliminary and subject to change, as the Company gathers additional information related to, among other things, unbilled accounts receivable, intangible assets, deferred taxes, other assets, accrued liabilities, noncontrolling interests, and uncertain tax positions. The purchase price allocation may also be impacted by net debt and net working capital adjustments under the terms of the acquisition agreement. During the measurement period since the acquisition, adjustments have been made to the preliminary purchase accounting for receivables, prepaid and other current assets acquired, and other current liabilities assumed based on additional information gathered. These measurement period adjustments did not affect amounts recorded to the income statement during the first quarter of 2015. The purchase price included $6,329,000 placed in escrow for up to two years related to certain acquired contingencies and working capital adjustments per the terms of the acquisition agreement. As of June 30, 2015, $1,600,000 of the previously escrowed amount has been released. The acquisition was funded primarily through borrowings in the U.K. under the Company's credit facility.

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CRAWFORD & COMPANY

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

Unaudited

The following table summarizes the preliminary purchase price allocation to the tangible and intangible assets acquired and liabilities assumed in the GAB Robins acquisition included in the Company's condensed consolidated financial statements on the two-month delayed basis as discussed above:



(in thousands)	Opening Balance Sheet

Assets
Cash and cash equivalents	$	5,735
Accounts receivable	19,182
Unbilled revenues, at estimated billable amounts	7,169
Prepaid expenses and other current assets	7,443
Property and equipment	4,083
Goodwill	14,119
Intangible assets	40,535
Other noncurrent assets	1,933
Deferred income tax assets	4,833
Total Assets	$	105,032

Liabilities
Other current liabilities	$	22,714
Noncurrent liabilities	4,580
Total Liabilities	27,294
Net Assets Acquired, Before Noncontrolling Interests	77,738
Noncontrolling interests	5,926
Net Assets Acquired, Net of Noncontrolling Interests	$	71,812

Intangible assets acquired include customer relationships, trademarks, internally developed software and non-compete agreements. The intangibles acquired are made up largely of customer relationships of $38,210,000 being amortized over a preliminary estimated life of 18 years, and the remaining assets listed above are being amortized over periods ranging from two to five years. For the three months and six months ended June 30, 2015, the Company recognized amortization expense of $749,000 and $1,259,000, respectively, in its unaudited condensed consolidated financial statements related to these intangibles. Goodwill is attributable to the synergies of the work force in place and business resources as a result of the combination of the companies. The Company does not expect that goodwill attributable to the acquisition will be deductible for tax purposes. For the three months and six months ended June 30, 2015, GAB Robins accounted for $21,820,000 and $38,095,000 of the Company's consolidated revenues before reimbursements, respectively. The results of GAB Robins are reported in the EMEA/AP segment.

3. Recently Issued Accounting Standards

Revenue from Contracts with Customers

In May 2014, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU") 2014-09, "Revenue from Contracts with Customers." Under ASU 2014-09, companies will be required to recognize revenue to depict the transfer of goods or services to customers in amounts that reflect the consideration (that is, payment) to which the company expects to be entitled in exchange for those goods or services. The new standard also will result in enhanced disclosures about revenue, provide guidance for transactions that were not previously addressed comprehensively (for example, service revenue and contract modifications) and modify guidance for multiple-element arrangements. On April 29, 2015 the FASB proposed and on July 9, 2015 approved, a one year deferral of the effective date of this standard, which would change the effective date for the Company to January 1, 2018. Early adoption is permitted, but not before the original effective date. The Company is currently evaluating the effect this standard may have on its results of operations, financial condition and cash flows.

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CRAWFORD & COMPANY

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

Unaudited

Simplifying the Presentation of Debt Issuance Costs

In April 2015, the FASB issued ASU 2015-03, "Interest-Imputation of Interest (Subtopic 835-30): Simplifying the Presentation of Debt Issuance Costs." The new standard focuses on simplification of the presentation of debt issuance costs by requiring that debt issuance costs related to a recognized debt liability be presented in the balance sheet as a direct deduction from the carrying amount of that debt liability, consistent with debt discounts. The standard is effective for fiscal years beginning after December 15, 2015, and interim periods within those fiscal years. Early adoption is permitted. At the Emerging Issues Task Force ("EITF") meeting held in June 2015, the EITF clarified that fees incurred to secure revolver debt arrangements were not addressed by ASU 2015-03 and the SEC observer at the EITF meeting stated that the SEC would not object to an entity deferring and presenting debt issuance costs as an asset and subsequently amortizing the deferred debt issuance costs ratably over the term of the revolving debt agreement. Following this announcement, management determined that adoption of this standard is not expected to have any impact on the financial statements of the Company.

Accounting for Fees Paid in a Cloud Computing Arrangement

In April 2015, the FASB issued ASU 2015-05, "Intangibles-Goodwill and Other-Internal-Use Software (Subtopic 350-40), Customer's Accounting for Fees Paid in a Cloud Computing Arrangement." The FASB amended its guidance on internal use software to clarify how customers in cloud computing arrangements should determine whether the arrangement includes a software license. The new guidance specifies that these licenses will be accounted for as licenses of intangible assets. The guidance is effective for annual periods, including interim periods within those annual periods beginning after December 15, 2015. The Company is currently evaluating the effect this standard may have on its results of operations, financial condition and cash flows.

Amendments to the Consolidation Analysis

In February 2015, FASB issued ASU 2015-02, "Consolidation (topic 810): Amendments to the Consolidation Analysis." ASU 2015-02 focuses on the consolidation evaluation for reporting organizations (public and private companies) that are required to evaluate whether they should consolidate certain legal entities. The standard is effective for fiscal years beginning after December 15, 2016, and interim periods within those years. Early adoption is permitted. The Company is currently evaluating the effect this standard may have on its results of operations, financial condition and cash flows.

Reporting Discontinued Operations and Disclosures of Disposals of Components of an Entity

In April 2014, FASB issued ASU 2014-08, "Reporting Discontinued Operations and Disclosures of Disposals of Components of an Entity." Under ASU 2014-8, only disposals that represent a strategic shift that has (or will have) a major effect on the entity's results and operations would qualify as discontinued operations. In addition, the ASU (1) expands the disclosure requirements for disposals that meet the definition of a discontinued operation, (2) requires entities to disclose information about disposals of individually significant components, and (3) defines "discontinued operations" similarly to how it is defined under International Financial Reporting Standards 2, "Non-current Assets Held for Sale and Discontinued Operations." The standard became effective in the first quarter of 2015 for public organizations with calendar year-ends. The Company has adopted the standard effective for the first quarter 2015, although it had no impact on the Company's results of operations, financial condition and cash flows for the six months ended June 30, 2015.

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CRAWFORD & COMPANY

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

Unaudited

4. Derivative Instruments

In February 2011, the Company entered into a U.S. dollar and Canadian dollar ("CAD") cross currency basis swap with an initial notional amount of CAD34,749,000 as an economic hedge to an intercompany note payable to the U.S. parent by a Canadian subsidiary. The cross currency basis swap requires the Canadian subsidiary to deliver quarterly payments of CAD589,000 to the counterparty and entitles the U.S. parent to receive quarterly payments of U.S. $593,000. The Canadian subsidiary also makes interest payments to the counterparty based on 3-month Canada Bankers Acceptances plus a spread, and the U.S. parent receives payments based on U.S. 3-month LIBOR. The cross currency basis swap expires on September 30, 2025. The Company has elected to not designate this swap as a hedge of the intercompany note from the Canadian subsidiary. Accordingly, changes in the fair value of this swap, as well as changes in the value of the intercompany note, are recorded as gains or losses in "Selling, general, and administrative expenses" in the Company's unaudited Condensed Consolidated Statements of Income over the term of the swap and are expected to substantially offset one another. The changes in the fair value of the cross currency basis swap will not exactly offset changes in the value of the intercompany note, as the fair value of this swap is determined based on forward rates while the value of the intercompany note is determined based on end of period spot rates. The net gains and losses for the three months and six months ended June 30, 2015 and 2014 were not significant. The Company believes there have been no material changes in the creditworthiness of the counterparty to this cross currency basis swap agreement and believes the risk of nonperformance by such party is minimal.

This swap agreement contains a provision providing that if the Company is in default under its Credit Facility, the Company may also be deemed to be in default under the swap agreement. If there were such a default, the Company could be required to contemporaneously settle some or all of the obligation under the swap agreement at values determined at the time of default. At June 30, 2015, no such default existed, and the Company had no assets posted as collateral under its swap agreement.

5. Income Taxes

The Company's consolidated effective income tax rate may change periodically due to changes in enacted tax rates, fluctuations in the mix of income earned from the Company's various domestic and international operations, which are subject to income taxes at different rates, the Company's ability to utilize net operating loss and tax credit carryforwards, and amounts related to uncertain income tax positions. At June 30, 2015, the Company estimates that its effective income tax rate for 2015 will be approximately 46% after considering known discrete items.

6. Defined Benefit Pension Plans

Net periodic benefit cost related to all of the Company's defined benefit pension plans recognized in the Company's unaudited Condensed Consolidated Statements of Income for the three months and six months ended June 30, 2015 and 2014 included the following components:



	Three months ended						Six months ended
(in thousands)	June 30, 2015			June 30, 2014			June 30, 2015			June 30, 2014
Service cost	$	671		$	706		$	1,432		$	1,404
Interest cost	8,045			8,996			16,272			17,914
Expected return on assets	(10,323		)	(11,600		)	(20,824		)	(23,062		)
Amortization of actuarial loss	2,952			2,840			6,264			5,844
Net periodic benefit cost	$	1,345		$	942		$	3,144		$	2,100

For the six-month period ended June 30, 2015, the Company made contributions of $6,000,000 and $3,303,000, to its underfunded U.S. and U.K. defined benefit pension plans, respectively, compared with contributions of $11,950,000 and $3,432,000, respectively, in the comparable period in 2014. The Company is not required to make any additional contributions to its U.S. defined benefit pension plan or to the U.K. plans for the remainder of 2015; however, the Company expects to make additional contributions of approximately $3,000,000 and $3,400,000 to its U.S. and U.K. plans, respectively, during the remainder of 2015.

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CRAWFORD & COMPANY

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

Unaudited

7. Net Income Attributable to Shareholders of Crawford & Company per Common Share

The Company computes earnings per share of its non-voting Class A Common Stock ("CRDA") and voting Class B Common Stock ("CRDB") using the two-class method, which allocates the undistributed earnings in each period to each class on a proportionate basis. The Company's Board of Directors has the right, but not the obligation, to declare higher dividends on the CRDA shares than on the CRDB shares, subject to certain limitations. In periods when the dividend is the same for CRDA and CRDB or when no dividends are declared or paid to either class, the two-class method generally will yield the same earnings per share for CRDA and CRDB. During the first and second quarters of 2015 and 2014 the Board of Directors declared a higher dividend on CRDA than on CRDB.

The computations of basic net income attributable to shareholders of Crawford & Company per common share were as follows:



	Three months ended								Six months ended
	June 30, 2015				June 30, 2014				June 30, 2015				June 30, 2014
(in thousands, except earnings per share amounts)	CRDA		CRDB		CRDA		CRDB		CRDA		CRDB		CRDA		CRDB
Earnings per share - basic:
Numerator:
Allocation of undistributed earnings	$	371	$	299	$	4,384	$	3,578	$	156	$	127	$	6,660	$	5,465
Dividends paid	2,149		1,235		1,514		988		4,288		2,469		3,016		1,975
Net income available to common shareholders, basic	$	2,520	$	1,534	$	5,898	$	4,566	$	4,444	$	2,596	$	9,676	$	7,440

Denominator:
Weighted-average common shares outstanding, basic	30,673		24,690		30,256		24,690		30,597		24,690		30,088		24,690
Earnings per share - basic	$	0.08	$	0.06	$	0.19	$	0.18	$	0.15	$	0.11	$	0.32	$	0.30

The computations of diluted net income attributable to shareholders of Crawford & Company per common share were as follows:



	Three months ended								Six months ended
	June 30, 2015				June 30, 2014				June 30, 2015				June 30, 2014
(in thousands, except earnings per share amounts)	CRDA		CRDB		CRDA		CRDB		CRDA		CRDB		CRDA		CRDB
Earnings per share - diluted:
Numerator:
Allocation of undistributed earnings	$	374	$	296	$	4,427	$	3,535	$	157	$	126	$	6,744	$	5,381
Dividends paid	2,149		1,235		1,514		988		4,288		2,469		3,016		1,975
Net income available to common shareholders, diluted	$	2,523	$	1,531	$	5,941	$	4,523	$	4,445	$	2,595	$	9,760	$	7,356

Denominator:
Weighted-average common shares outstanding, basic	30,673		24,690		30,256		24,690		30,597		24,690		30,088		24,690
Weighted-average effect of dilutive securities	464		—		658		—		482		—		860		—
	31,137		24,690		30,914		24,690		31,079		24,690		30,948		24,690
Earnings per share - diluted	$	0.08	$	0.06	$	0.19	$	0.18	$	0.14	$	0.11	$	0.32	$	0.30

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CRAWFORD & COMPANY

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

Unaudited

Listed below are the shares excluded from the denominator in the above computation of diluted earnings per share for CRDA because their inclusion would have been antidilutive:



	Three months ended		Six months ended
(in thousands)	June 30, 2015	June 30, 2014	June 30, 2015	June 30, 2014
Shares underlying stock options excluded due to the options' respective exercise prices being greater than the average stock price during the period	15	—	15	—
Performance stock grants excluded because performance conditions had not been met ⁽¹⁾	2,094	2,267	2,094	2,267

________________________________________________


⁽¹⁾	Compensation cost is recognized for these performance stock grants based on expected achievement rates; however, no consideration is given to these performance stock grants when calculating earnings per share until the performance measurements have been achieved. As of June 30, 2015, the Company does not expect these performance measurements to be achieved by December 31, 2015.

The following table details shares issued during the three months and six months ended June 30, 2015 and June 30, 2014. These shares are included from their dates of issuance in the weighted-average common shares used to compute basic earnings per share for CRDA in the table above. There were no shares of CRDB issued during any of these periods.



	Three months ended		Six months ended
(in thousands)	June 30, 2015	June 30, 2014	June 30, 2015	June 30, 2014
CRDA issued under non-employee director stock plan	7	6	55	60
CRDA issued under the U.K. ShareSave Scheme	96	255	96	261
CRDA issued under Executive Stock Bonus Plan	70	56	74	251
CRDA issued upon stock option plan exercises	—	—	—	106

Effective August 16, 2014, the Company's then existing stock repurchase authorization was replaced with a new authorization pursuant to which the Company has been authorized to repurchase up to 2,000,000 shares of CRDA or CRDB (or both) through July 2017 (the "2014 Repurchase Authorization"). Under the 2014 Repurchase Authorization, repurchases may be made in open market or privately negotiated transactions at such times and for such prices as management deems appropriate, subject to applicable contractual and regulatory restrictions.

During the three months and six months ended June 30, 2015, the Company repurchased 0 shares and 17,700 shares of CRDA, respectively, at an average cost of $7.79 per share. During the three months and six months ended June 30, 2014, the Company repurchased 163,830 and 337,938 shares of CRDA, respectively, at an average cost of $8.54 and $8.26 per share, respectively. The Company did not repurchase any shares of CRDB during any of these periods.

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CRAWFORD & COMPANY

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

Unaudited

8. Accumulated Other Comprehensive Loss

Comprehensive income (loss) for the Company consists of the total of net income, foreign currency translation adjustments, and accrued pension and retiree medical liability adjustments. The changes in components of "Accumulated other comprehensive loss" ("AOCL"), net of taxes and noncontrolling interests, included in the Company's unaudited condensed consolidated financial statements were as follows:



	Three months ended June 30, 2015									Six months ended June 30, 2015
(in thousands)	Foreign currency translation adjustments			Retirement liabilities ⁽¹⁾			AOCL attributable to shareholders of Crawford & Company			Foreign currency translation adjustments			Retirement liabilities ⁽¹⁾			AOCL attributable to shareholders of Crawford & Company
Beginning balance	$	(14,869	)	$	(214,534	)	$	(229,403	)	$	(4,659	)	$	(217,299	)	$	(221,958	)
Other comprehensive loss before reclassifications	(319		)	—			(319		)	(10,529		)	—			(10,529		)
Amounts reclassified from accumulated other comprehensive income	—			2,036			2,036			—			4,801			4,801
Net current period other comprehensive (loss) income	(319		)	2,036			1,717			(10,529		)	4,801			(5,728		)
Ending balance	$	(15,188	)	$	(212,498	)	$	(227,686	)	$	(15,188	)	$	(212,498	)	$	(227,686	)



	Three months ended June 30, 2014									Six months ended June 30, 2014
(in thousands)	Foreign currency translation adjustments			Retirement liabilities ⁽¹⁾			AOCL attributable to shareholders of Crawford & Company			Foreign currency translation adjustments		Retirement liabilities ⁽¹⁾			AOCL attributable to shareholders of Crawford & Company
Beginning balance	$	(502	)	$	(181,221	)	$	(181,723	)	$	3,544	$	(182,754	)	$	(179,210	)
Other comprehensive income before reclassifications	4,317			—			4,317			271		—			271
Amounts reclassified from accumulated other comprehensive income	—			1,967			1,967			—		3,500			3,500
Net current period other comprehensive income	4,317			1,967			6,284			271		3,500			3,771
Ending balance	$	3,815		$	(179,254	)	$	(175,439	)	$	3,815	$	(179,254	)	$	(175,439	)

________________________________________________


⁽¹⁾	Retirement liabilities reclassified to net income are related to the amortization of actuarial losses and are included in "Selling, general, and administrative expenses" in the Company's unaudited Condensed Consolidated Statements of Income. See Note 6, "Defined Benefit Pension Plans" for additional details.

The other comprehensive loss amounts attributable to noncontrolling interests shown in the Company's unaudited Condensed Consolidated Statements of Shareholders' Investment are foreign currency translation adjustments.

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CRAWFORD & COMPANY

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

Unaudited

9. Fair Value Measurements

The following table presents the Company's assets and liabilities that are measured at fair value on a recurring basis and are categorized using the fair value hierarchy:



			Fair Value Measurements at June 30, 2015
					Significant Other		Significant
			Quoted Prices in		Observable		Unobservable
			Active Markets		Inputs		Inputs
(in thousands)	Total		(Level 1)		(Level 2)		(Level 3)
Assets:
Money market funds ⁽¹⁾	$	11	$	11	$	—	$	—
Derivative not designated as hedging instrument:
Cross currency basis swap ⁽²⁾	4,530		—		4,530		—

Liabilities:
Contingent earnout liability ⁽³⁾	1,170		—		—		1,170

________________________________________________


⁽¹⁾	The fair values of the money market funds were based on recently quoted market prices and reported transactions in an active marketplace. Money market funds are included in the Company's unaudited Condensed Consolidated Balance Sheets as "Cash and cash equivalents."

⁽²⁾

The fair value of the cross currency basis swap was derived from a discounted cash flow analysis based on the terms of the swap and the forward curves for foreign currency rates and interest rates adjusted for the counterparty's credit risk. The fair value of the cross currency basis swap is included in "Other noncurrent assets" on the Company's unaudited Condensed Consolidated Balance Sheets, based upon the term of the cross currency basis swap.

⁽³⁾

The fair value of the contingent earnout liability for the 2014 acquisition of Buckley Scott Holdings Limited ("Buckley Scott") was estimated using an internally-prepared probability-weighted discounted cash flow analysis. The fair value analysis relied upon both Level 2 data (publicly observable data such as market interest rates and capital structures of peer companies) and Level 3 data (internal data such as the Company's operating projections). As such, the liability is a Level 3 fair value measurement. The valuation is sensitive to Level 3 data, with a maximum possible earnout of $2,017,000. As such, the fair value is not expected to vary materially from the balance recorded. The fair value of the contingent earnout liability is included in "Other noncurrent liabilities" on the Company's unaudited Condensed Consolidated Balance Sheets, based upon the term of the contingent earnout agreement. The fair value of the earnout was $1,153,000 at December 31, 2014. The change in the Level 3 fair value at June 30, 2015 was due to foreign currency translation adjustments and inputed interest.

Fair Value Disclosures

There were no transfers of assets between fair value levels during the three months or six months ended June 30, 2015. The categorization of assets and liabilities within the fair value hierarchy and the measurement techniques are reviewed quarterly. Any transfers between levels are deemed to have occurred at the end of the quarter.

The fair values of accounts receivable, unbilled revenues, accounts payable and short-term borrowings approximate their respective carrying values due to the short-term maturities of the instruments. The interest rate on the Company's variable rate long-term debt resets at least every 90 days; therefore, the carrying value approximates fair value. These assets and liabilities are measured within Level 2 of the hierarchy.

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CRAWFORD & COMPANY

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

Unaudited

10. Segment Information

Financial information for the three months and six months ended June 30, 2015 and 2014 related to the Company's reportable segments, including a reconciliation from segment operating earnings to income before income taxes, the most directly comparable GAAP financial measure, is presented below.



	Three months ended						Six months ended
(in thousands)	June 30, 2015			June 30, 2014			June 30, 2015			June 30, 2014
Revenues:
Americas	$	99,190		$	93,601		$	188,657		$	181,492
Europe, Middle East, Africa and Asia-Pacific ("EMEA/AP")	97,191			87,246			188,454			167,582
Broadspire	73,693			66,706			143,365			131,464
Legal Settlement Administration	34,324			40,663			71,699			83,027
Total segment revenues before reimbursements	304,398			288,216			592,175			563,565
Reimbursements	20,018			18,837			38,857			32,846
Total revenues	$	324,416		$	307,053		$	631,032		$	596,411

Segment Operating Earnings:
Americas	$	9,896		$	8,142		$	14,872		$	15,076
EMEA/AP	1,106			4,310			2,634			6,210
Broadspire	6,006			2,715			9,543			4,718
Legal Settlement Administration	3,721			5,700			8,672			10,667
Total segment operating earnings	20,729			20,867			35,721			36,671

Deduct/Add:
Unallocated corporate and shared (costs) and credits, net	(3,046		)	53			(7,342		)	(1,690		)
Net corporate interest expense	(2,042		)	(1,551		)	(3,906		)	(2,852		)
Stock option expense	(178		)	(202		)	(327		)	(496		)
Amortization of customer-relationship intangible assets	(2,334		)	(1,611		)	(4,432		)	(3,203		)
Special charges	(4,242		)	—			(5,305		)	—
Income before income taxes	$	8,887		$	17,556		$	14,409		$	28,430

Intersegment transactions are not material for any period presented.

Operating earnings is the primary financial performance measure used by the Company's senior management and chief operating decision maker ("CODM") to evaluate the financial performance of the Company's four operating segments and make resource allocation decisions. The Company believes this measure is useful to others in that it allows them to evaluate segment operating performance using the same criteria used by the Company's senior management and CODM. Operating earnings will differ from net income computed in accordance with GAAP since operating earnings represent segment earnings before certain unallocated corporate and shared costs and credits, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, special charges, income taxes, and net income or loss attributable to noncontrolling interests.

Segment operating earnings includes allocations of certain corporate and shared costs. If the Company changes its allocation methods or changes the types of costs that are allocated to its four operating segments, prior period amounts presented in the current period financial statements are adjusted to conform to the current allocation process.

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CRAWFORD & COMPANY

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

Unaudited

Revenues by major service line in the U.S. and by area for other regions in the Americas segment and by major service line for the Broadspire segment are shown in the following table. It is not practicable to provide revenues by service line for the EMEA/AP segment. The Company considers all Legal Settlement Administration revenues to be derived from one service line.



	Three months ended				Six months ended
(in thousands)	June 30, 2015		June 30, 2014		June 30, 2015		June 30, 2014
Americas
U.S. Claims Field Operations	$	19,928	$	25,235	$	39,980	$	51,955
U.S. Technical Services	7,503		6,314		14,066		13,025
U.S. Catastrophe Services	23,337		11,489		40,705		17,797
Subtotal U.S. Claims Services	50,768		43,038		94,751		82,777
U.S. Contractor Connection	16,131		14,221		28,852		27,130
Subtotal U.S. Property & Casualty	66,899		57,259		123,603		109,907
Canada--all service lines	29,205		32,815		58,241		64,508
Latin America/Caribbean--all service lines	3,086		3,527		6,813		7,077
Total Revenues before Reimbursements--Americas	$	99,190	$	93,601	$	188,657	$	181,492

Broadspire
Workers' Compensation and Liability Claims Management	$	30,352	$	27,720	$	59,537	$	56,004
Medical Management	39,678		35,054		76,318		67,846
Risk Management Information Services	3,663		3,932		7,510		7,614
Total Revenues before Reimbursements--Broadspire	$	73,693	$	66,706	$	143,365	$	131,464

11. Commitments and Contingencies

As part of the Company's credit facility, the Company maintains a letter of credit facility to satisfy certain of its own contractual requirements. At June 30, 2015, the aggregate committed amount of letters of credit outstanding under the credit facility was $17,211,000.

In the normal course of its business, the Company is sometimes named as a defendant or responsible party in suits or other actions by insureds or claimants contesting decisions made by the Company or its clients with respect to the settlement of claims. Additionally, certain clients of the Company have in the past brought, and may, in the future bring, claims for indemnification on the basis of alleged actions by the Company, its agents, or its employees in rendering services to clients. The majority of these claims are of the type covered by insurance maintained by the Company. However, the Company is responsible for the deductibles and self-insured retentions under various insurance coverages. In the opinion of Company management, adequate provisions have been made for such known and foreseeable risks.

The Company is subject to numerous federal, state, and foreign employment laws, and from time to time the Company faces claims by its employees and former employees under such laws. Such claims or litigation involving the Company or any of the Company's current or former employees could divert management's time and attention from the Company's business operations and could potentially result in substantial costs of defense, settlement or other disposition, which could have a material adverse effect on the Company's results of operations, financial position, and cash flows. In the opinion of Company management, adequate provisions have been made for items that are probable and reasonably estimable.

The 2014 acquisition of Buckley Scott contains an earnout provision based on Buckley Scott achieving certain financial results during the two-year period following the completion of the acquisition, with a current estimated fair value of $1,170,000. The maximum potential earnout is $2,017,000.

Effective June 24, 2015, the Company entered into 10-year operating leases for approximately 16,000 square feet of office space in London, England, for its EMEA/AP segment as a replacement and consolidation of certain of its London facilities. The Company has future total lease payments associated with the leases of approximately $15,230,000 subject to market rate adjustments on the fifth anniversary of the lease commitment date. Additionally, the Company is responsible for certain value-added taxes and operating expenses.

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CRAWFORD & COMPANY

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

Unaudited

12. Special Charges and Other Income

Special Charges

Special charges for the three months and six months ended June 30, 2015, of $4,242,000 and $5,305,000 respectively were incurred related to the establishment of the Company's Global Business Services Center ("the Center") in Manila, Philippines, integration costs related to the GAB Robins acquisition, and expenses related to restructuring activities in the EMEA/AP and Americas segments. For the quarter and six-month period ended June 30, 2015, $1,196,000 and $2,259,000 respectively were recorded in costs related to the establishment of the Center primarily for professional fees. Additionally, $1,046,000 and $2,000,000 respectively were incurred for the quarter and six-month period ended June 30, 2015 related to the GAB Robins acquisition integration and restructuring activities in the EMEA/AP and Americas segments, primarily for severance costs. There were no special charges during the three months and six months ended June 30, 2014.

As of June 30, 2015, the following liabilities remained on the Company's unaudited Condensed Consolidated Balance Sheets related to special charges recorded in 2012, and related to the 2015 special charges. The rollforwards of these costs to June 30, 2015 are as follows:



	Three months ended June 30, 2015
(in thousands)	Deferred rent			Accrued compensation and related costs			Accounts payable			Other accrued liabilities		Total
Beginning balance, March 31, 2015	$	1,171		$	89		$	1,050		$	308	$	2,618
Additions	—			2,598			1,644			—		4,242
Adjustments to accruals	(110		)	—			—			—		(110		)
Cash payments	—			(2,097		)	(1,401		)	—		(3,498		)
Ending balance, June 30, 2015	$	1,061		$	590		$	1,293		$	308	$	3,252



	Six months ended June 30, 2015
(in thousands)	Deferred rent			Accrued compensation and related costs			Accounts payable			Other accrued liabilities		Total
Beginning balance, January 1, 2015	$	1,431		$	131		$	—		$	308	$	1,870
Additions	—			2,598			2,707			—		5,305
Adjustments to accruals	(370		)	—			—			—		(370		)
Cash payments	—			(2,139		)	(1,414		)	—		(3,553		)
Ending balance, June 30, 2015	$	1,061		$	590		$	1,293		$	308	$	3,252

Other Income

Other income consists of dividend income from the Company's unconsolidated subsidiaries and miscellaneous other income.

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REVIEW REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

The Shareholders and Board of Directors of

Crawford & Company

We have reviewed the condensed consolidated balance sheet of Crawford & Company as of June 30, 2015, and the related condensed consolidated statements of income, comprehensive income, and shareholders' investment for the three-month and six-month periods ended June 30, 2015 and 2014, and the condensed consolidated statements of cash flows for the six-month periods ended June 30, 2015 and 2014. These financial statements are the responsibility of the Company's management.

We conducted our review in accordance with the standards of the Public Company Accounting Oversight Board (United States). A review of interim financial information consists principally of applying analytical procedures and making inquiries of persons responsible for financial and accounting matters. It is substantially less in scope than an audit conducted in accordance with the standards of the Public Company Accounting Oversight Board (United States), the objective of which is the expression of an opinion regarding the financial statements taken as a whole. Accordingly, we do not express such an opinion.

Based on our review, we are not aware of any material modifications that should be made to the condensed consolidated financial statements referred to above for them to be in conformity with U.S. generally accepted accounting principles.

We have previously audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the consolidated balance sheet of Crawford & Company as of December 31, 2014, and the related consolidated statements of income, comprehensive income, cash flows, and shareholders' investment for the year then ended (not presented herein) and we expressed an unqualified opinion on those consolidated financial statements in our report dated February 23, 2015. In our opinion, the accompanying condensed consolidated balance sheet as of December 31, 2014 is fairly stated, in all material respects, in relation to the consolidated balance sheet from which it has been derived.

/s/ Ernst & Young LLP

Atlanta, Georgia

August 3, 2015

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Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations

Cautionary Statement Concerning Forward-Looking Statements

This report contains forward-looking statements within the meaning of that term in the Private Securities Litigation Reform Act of 1995, Section 27A of the Securities Act of 1933, and Section 21E of the Securities Exchange Act of 1934. Statements contained in this report that are not statements of historical fact are forward-looking statements made pursuant to the "safe harbor" provisions thereof. These statements may relate to, among other things, expectations regarding the performance of our various operating segments, anticipated contributions to our underfunded defined benefit pension plans, collectability of our billed and unbilled accounts receivable, our continued compliance with the financial and other covenants contained in our financing agreements, our expected future operating results and financial condition, and other long-term liquidity requirements. These statements may also relate to our business strategies, goals and expectations concerning our market position, future operations, margins, case and project volumes, profitability, contingencies, liquidity position, and capital resources. The words "anticipate", "believe", "could", "would", "should", "estimate", "expect", "intend", "may", "plan", "goal", "strategy", "predict", "project", "will" and similar terms and phrases, or the negatives thereof, identify forward-looking statements contained in this report.

Although we believe the assumptions upon which these forward-looking statements are based are reasonable, any of these assumptions could prove to be inaccurate and the forward-looking statements based on these assumptions could be incorrect. Our operations and the forward-looking statements related to our operations involve risks and uncertainties, many of which are outside our control, and any one of which, or a combination of which, could materially adversely affect our financial condition and results of operations, and whether the forward-looking statements ultimately prove to be correct. Included among the risks and uncertainties we face are risks related to the following:


•	a decline in cases referred to us for any reason, including changes in the degree to which property and casualty insurance carriers outsource their claims handling functions,


•	the project-based nature of our Legal Settlement Administration segment, including associated fluctuations in revenue,


•	changes in global economic conditions,


•	changes in interest rates,


•	changes in foreign currency exchange rates,


•	changes in regulations and practices of various governmental authorities,


•	changes in our competitive environment,


•	changes in the financial condition of our clients,


•	the loss of any material customer,


•	our ability to successfully integrate the operations of acquired businesses,


•	our ability to achieve projected levels of efficiencies and cost savings from our Global Business Services Center in Manila, Philippines,


•	regulatory changes related to funding of defined benefit pension plans,


•	our underfunded U.S. and U.K. defined benefit pension plans and our future funding obligations thereunder,


•	our ability to complete any transaction involving the acquisition or disposition of assets on terms and at times acceptable to us,


•	our ability to identify new revenue sources not tied to the insurance underwriting cycle,


•	our ability to develop or acquire information technology resources to support and grow our business,


•	our ability to attract and retain qualified personnel,


•	our ability to renew existing contracts with clients on satisfactory terms,


•	our ability to collect amounts due from our clients and others,


•	continued availability of funding under our financing agreements,


•	general risks associated with doing business outside the U.S.,


•	our ability to comply with the covenants in our financing or other agreements,


•	changes in market conditions or legislation (including judicial interpretation thereof) relating to class actions, which may make it more difficult for plaintiffs to bring such actions,


•	changes in the frequency or severity of man-made or natural disasters,


•	the ability of our third-party service providers, used for certain aspects of our internal business functions, to meet expected service levels,


•	our ability to prevent cybersecurity breaches and cyber incidents,


•	our ability to achieve targeted integration goals with the consolidation and migration of multiple software platforms,


•	risks associated with our having a controlling shareholder, and


•	impairments of goodwill or our other indefinite-lived intangible assets.

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As a result, undue reliance should not be placed on any forward-looking statements. Actual results and trends in the future may differ materially from those expressed or implied by the forward-looking statements. Forward-looking statements speak only as of the date they are made and we undertake no obligation to publicly update any of these forward-looking statements in light of new information or future events.

The following Management's Discussion and Analysis of Financial Condition and Results of Operations ("MD&A") should be read in conjunction with 1) our unaudited condensed consolidated financial statements and accompanying notes thereto for the three months and six months ended June 30, 2015 and 2014 and as of June 30, 2015 and December 31, 2014 contained in Item 1 of this Quarterly Report on Form 10-Q, and 2) our Annual Report on Form 10-K for the year ended December 31, 2014. As described in Note 1, "Basis of Presentation," the financial results of our international subsidiaries, other than those in Canada, the Caribbean, and certain subsidiaries in the Philippines, are included in our consolidated financial statements on a two-month delayed basis (fiscal year-end of October 31) as permitted by U.S. generally accepted accounting principles ("GAAP") in order to provide sufficient time for accumulation of their results.

Business Overview

Based in Atlanta, Georgia, Crawford & Company (www.crawfordandcompany.com) is the world's largest (based on annual revenues) independent provider of claims management solutions to the risk management and insurance industry, as well as to self-insured entities, with an expansive global network serving clients in more than 70 countries. The Crawford Solution^SM offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers' compensation claims and medical management, and legal settlement administration.

As discussed in more detail in subsequent sections of this MD&A, we have four operating segments: Americas; Europe, Middle East, Africa and Asia-Pacific ("EMEA/AP"); Broadspire; and Legal Settlement Administration. Our four operating segments represent components of our Company for which separate financial information is available, and which is evaluated regularly by our chief operating decision maker ("CODM") in deciding how to allocate resources and in assessing operating performance. Americas primarily serves the property and casualty insurance company markets in the U.S., Canada, Latin America, and the Caribbean. EMEA/AP serves the property and casualty insurance company and self-insurance markets in Europe, the United Kingdom ("U.K."), and the Asia-Pacific region (which includes the Middle East, Africa, Australia and New Zealand). Broadspire serves the self-insurance marketplace, primarily in the U.S. Legal Settlement Administration serves the securities, bankruptcy, and other legal settlement markets, primarily in the U.S.

Insurance companies, which represent the major source of our global revenues, customarily manage their own claims administration function but often rely on third parties for certain services which we provide, primarily field investigation and the evaluation of property and casualty insurance claims. We are also experiencing increased utilization by insurance companies of the managed repair network provided by our Contractor Connection division.

Self-insured entities typically rely on us for a broader range of services. In addition to field investigation and claims evaluation, we may also provide initial loss reporting services for their claimants, loss mitigation services such as medical bill review, medical case management and vocational rehabilitation, risk management information services, and trust fund administration to pay their claims.

We also perform legal settlement administration services related to securities, product liability, and other class action settlements and bankruptcies, including identifying and qualifying class members, determining and dispensing settlement payments, and administering settlement funds. Such services are usually referred to by us as class action services.

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The global claims management services market is highly competitive and comprised of a large number of companies of varying size and that offer a varied scope of services. The demand from insurance companies and self-insured entities for services provided by independent claims service firms like us is largely dependent on industry-wide claims volumes, which are affected by, among other things, the insurance underwriting cycle, weather-related events, general economic activity, overall employment levels, and workplace injury rates. Demand is also impacted by decisions insurance companies and self-insured entities may make with respect to the level of claims outsourced to independent claim service firms as opposed to those handled by their own in-house claims adjusters. In addition, our ability to retain clients and maintain or increase case referrals is also dependent in part on our ability to continue to provide high-quality, competitively priced services and effective sales efforts.

We typically earn our revenues on an individual fee-per-claim basis for claims management services we provide to insurance companies and self-insured entities. Accordingly, the volume of claim referrals to us is a key driver of our revenues. Generally, fees are earned on cases as services are provided, which generally occurs in the period the case is assigned to us, although sometimes a portion or substantially all of the revenues generated by a specific case assignment will be earned in subsequent periods. We cannot predict the future trend of case volumes for a number of reasons, including the frequency and severity of weather-related cases and the occurrence of natural and man-made disasters, which are a significant source of cases for us and are not subject to accurate forecasting.

The legal settlement administration market is also highly competitive but is comprised of a smaller number of specialized entities. The demand for legal settlement administration services is generally not directly tied to or affected by the insurance underwriting cycle. The demand for these services is largely dependent on the volume of securities and product liability class action settlements, the volume of Chapter 11 bankruptcy filings and the resulting settlements, and general economic conditions. Our revenues for legal settlement administration services are largely project-based, and we earn these revenues as we perform individual tasks and deliver the outputs as outlined in each project.

In recent periods we have derived a material portion of our revenues and operating earnings from a limited number of client engagements and special projects within our Legal Settlement Administration segment, specifically our work on the gulf-related class action settlement. Revenues, and related operating earnings, from the Legal Settlement Administration projects have reduced from prior periods, and we expect them to continue to be at a reduced rate through the remainder of 2015. No assurances of timing of the project end dates and, therefore, continued revenues or operating earnings, can be provided. In the event we are unable to replace revenues and related operating earnings from these projects as they wind down, or upon the termination or other expiration thereof, with revenues and operating earnings from new projects and customers within this or other segments, there could be a material adverse effect on our results of operations.

Results of Operations

Executive Summary

Consolidated revenues before reimbursements increased $16.2 million or 5.6% for the three months ended June 30, 2015 and $28.6 million or 5.1% for the six months ended June 30, 2015 compared with the same periods of 2014. The increase in revenues for the three-month and six-month periods was due to increases in revenues in our EMEA/AP, Broadspire, and Americas segments more than offsetting a decrease in our Legal Settlement Administration segment revenues. In the EMEA/AP segment $21.8 million and $38.1 million in revenues for the three months and six months ended June 30, 2015, respectively, were attributable to GAB Robins. Changes in foreign exchange rates reduced revenues in the Americas segment by $4.6 million and in the EMEA/AP segment by $11.7 million for the three months ended June 30, 2015. Changes in foreign exchange rates reduced revenues in the Americas segment by $8.8 million and in the EMEA/AP segment by $18.1 million for the six months ended June 30, 2015.

Cost of services increased $23.9 million or 11.5% for the three months ended June 30, 2015 and $39.3 million or 9.5% for the six months ended June 30, 2015, compared with the same periods of 2014. The increases were primarily due to the services included for the contractor repair business acquired as a part of our December 1, 2014 acquisition of 100% of the capital stock of GAB Robins Holdings UK Limited ("GAB Robins"). The services associated with the contractor repair business accounted for $9.9 million and $16.2 million of the increase in the three-month and six-month periods ended June 30, 2015, respectively. The remaining increases for both the three-month and six-month periods ended June 30, 2015, as compared to the same periods in 2014, were due to increased compensation expenses associated with our outsourcing contract with a major U.S. insurance carrier in the Americas segment, higher self insured costs, and costs associated with the integration of GAB Robins.

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Selling, General, and Administrative ("SG&A") expenses were 6.0% lower in the quarter and 2.5% lower in the six months ended June 30, 2015 compared with the same periods of 2014. The decrease in costs for the three months ended June 30, 2015 was primarily due to a decrease in incentive compensation and unallocated corporate expense, partially offset by an increase in the amortization of customer relationship intangible assets related to the GAB Robins acquisition. The decrease for the six months ended June 30, 2015 was primarily attributable to lower non-employee labor expense, partially offset by an increase in acquisition and related expenses.

During the three months and six months ended June 30, 2015, we recorded $4.2 million and $5.3 million in special charges, respectively. We recorded special charges associated with the ongoing implementation of our Global Business Services Center (the "Center") in Manila, Philippines totaling $1.2 million for the three months ended June 30, 2015 and $2.3 million for the six months ended June 30, 2015. The Center provides us a venue for global consolidation of certain business functions, shared services, and currently outsourced processes. The Center, which is expected to be phased in through 2018, is expected to allow us to continue to strengthen our client service, realize additional operational efficiencies, and invest in new capabilities for growth. An initial estimated charge of approximately $9.0 million is expected to be incurred in 2015, which is expected to be partially offset by initial savings in 2015 of approximately $2.0 million. No assurances can be provided of our ability to timely or cost effectively complete and ramp up operations at the Center, or to achieve expected cost savings on a timely basis or at all.

On December 1, 2014, we completed the acquisition of GAB Robins, a U.K. based international loss adjusting and claims management provider for cash consideration of $71.8 million. Because the financial results of certain of our international subsidiaries, including those in the U.K. through which GAB Robins reports, are included in our consolidated financial statements on a two-month delayed basis, the results of operations of GAB Robins, and the preliminary application of purchase accounting principles to the assets acquired, and liabilities assumed, in that acquisition are being reflected in the Company's unaudited condensed consolidated results for the three months and six months ended June 30, 2015. As a result, comparability to prior periods' results and financial condition may be limited.

As previously discussed in our Annual Report on Form 10-K, we expect to incur approximately $7.0 million in special charges associated with the integration of GAB Robins, of which $1.0 million was recorded in the three-month and six-month periods ended June 30, 2015. Additionally, the Company expects to incur a pretax special charge in 2015, currently estimated at $4.0 million, related to restructuring activities in the EMEA/AP and Americas segments, of which $2.0 million was recorded in the three months and six months ended June 30, 2015.

Operating Earnings of our Operating Segments

We believe that a discussion and analysis of the segment operating earnings of our four operating segments is helpful in understanding the results of our operations. Operating earnings is our segment measure of profitability presented in conformity with the Financial Accounting Standards Board's ("FASB") Accounting Standards Codification ("ASC") Topic 280 "Segment Reporting." Operating earnings is the primary financial performance measure used by our senior management and CODM to evaluate the financial performance of our operating segments and make resource allocation decisions. Operating earnings includes costs for administrative functions required to run our business.

For most of our international operations, including all EMEA/AP, Canadian and Latin American operations, and for Legal Settlement Administration, most administrative functions, such as finance, human resources, information technology, quality and compliance, are embedded in those locations and are considered direct costs of those operations. For our domestic operations (primarily Broadspire and U.S. Claims Services within the Americas segment), we have a centralized shared-services arrangement for most of these administrative functions, and we allocate the costs of those services to the segments as indirect costs based on usage. Although some of the administrative services in our shared-services center benefit, and are allocated to, all four of our operating segments, the majority of these shared services are allocated to Broadspire and U.S. Claims Services within the Americas segment.

We believe operating earnings is a measure that is useful to others in that it allows them to evaluate segment operating performance using the same criteria used by our senior management and CODM. Segment operating earnings represent segment earnings, including the direct and indirect costs of administrative functions, but excluding certain unallocated corporate and shared costs and credits, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, special charges, income taxes, and net income or loss attributable to noncontrolling interests.

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Income taxes, net corporate interest expense, stock option expense, and amortization of customer-relationship intangible assets are recurring components of our net income, but they are not considered part of our segment operating earnings because they are managed on a corporate-wide basis. Income taxes are calculated for the Company on a consolidated basis based on statutory rates in effect in the various jurisdictions in which we provide services, and vary significantly by jurisdiction. Net corporate interest expense results from capital structure decisions made by senior management and the Board of Directors and affects the Company as a whole. Stock option expense represents the non-cash costs generally related to stock options and employee stock purchase plan expenses which are not allocated to our operating segments. Amortization expense is a non-cash expense for customer-relationship intangible assets acquired in business combinations. None of these costs relate directly to the performance of our services or operating activities and, therefore, are excluded from segment operating earnings in order to better assess the results of each segment's operating activities on a consistent basis.

Unallocated corporate and shared costs and credits represent expenses and credits related to our chief executive officer and Board of Directors, certain provisions for bad debt allowances or subsequent recoveries such as those related to bankrupt clients, defined benefit pension costs or credits for our frozen U.S. pension plan, and certain self-insurance costs and recoveries that are not allocated to our individual operating segments.

Special charges are not allocated to any particular operating segment as they arise from non-core items not directly related to our normal business or operations, or our future performance.

Additional discussion and analysis of our income taxes, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, special charges, and unallocated corporate and shared costs and credits follows the discussion and analysis of the results of operations of our four operating segments.

Segment Revenues

In the normal course of business, our operating segments incur certain out-of-pocket expenses that are thereafter reimbursed by our clients. Under GAAP, these out-of-pocket expenses and associated reimbursements are required to be included when reporting revenues and expenses in our consolidated results of operations. The amounts of reimbursed expenses and related revenues offset each other in our results of operations with no impact to our net income or operating earnings. A reconciliation of revenues before reimbursements to consolidated revenues determined in accordance with GAAP is self-evident from the face of the accompanying unaudited Condensed Consolidated Statements of Income.

Segment Operating Expenses

Our discussion and analysis of segment operating expenses is comprised of two components: "Direct Compensation, Fringe Benefits & Non-Employee Labor" and "Expenses Other Than Direct Compensation, Fringe Benefits & Non-Employee Labor."

"Direct Compensation, Fringe Benefits & Non-Employee Labor" includes direct compensation, payroll taxes, and benefits provided to the employees of each segment, as well as payments to outsourced service providers that augment our staff in each segment. As a service company, these costs represent our most significant and variable operating expenses. As noted above, in our EMEA/AP and Legal Settlement Administration segments, these costs include direct compensation, payroll taxes, and benefits of certain administrative functions that are embedded in those locations and are considered direct costs of those locations. Likewise, in the Americas segment, administrative costs for Canada, Latin America and the Caribbean are embedded in those locations and are considered direct costs. In our U.S. Claims Services and Broadspire operations certain administrative functions are performed by centralized headquarters staff. These costs are considered indirect and are not included in "Direct Compensation, Fringe Benefits & Non-Employee Labor." Accordingly, the "Direct Compensation, Fringe Benefits & Non-Employee Labor" and "Expenses Other Than Direct Compensation, Fringe Benefits & Non-Employee Labor" components are not comparable across segments, but are comparable within each segment across periods.

The allocated indirect costs of our shared-services infrastructure are included in "Expenses Other Than Direct Compensation, Fringe Benefits & Non-Employee Labor." In addition to allocated corporate and shared costs, "Expenses Other Than Direct Compensation, Fringe Benefits & Non-Employee Labor" includes travel and entertainment, office rent and occupancy costs, automobile expenses, office operating expenses, data processing costs, cost of risk, professional fees, and amortization and depreciation expense other than amortization of customer-relationship intangible assets.

Unless noted in the following discussion and analysis, revenue amounts exclude reimbursements for out-of-pocket expenses and expense amounts exclude reimbursed out-of-pocket expenses.

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Operating results for our Americas, EMEA/AP, Broadspire, and Legal Settlement Administration segments reconciled to income before income taxes and net income attributable to shareholders of Crawford & Company were as follows:



	Three months ended						Six months ended
(in thousands, except percentages)	June 30, 2015			June 30, 2014			June 30, 2015			June 30, 2014
Revenues:
Americas	$	99,190		$	93,601		$	188,657		$	181,492
EMEA/AP	97,191			87,246			188,454			167,582
Broadspire	73,693			66,706			143,365			131,464
Legal Settlement Administration	34,324			40,663			71,699			83,027
Total revenues, before reimbursements	304,398			288,216			592,175			563,565
Reimbursements	20,018			18,837			38,857			32,846
Total Revenues	$	324,416		$	307,053		$	631,032		$	596,411

Direct Compensation, Fringe Benefits & Non-Employee Labor:
Americas	$	63,873		$	58,917		$	125,695		$	115,668
% of related revenues before reimbursements	64.4		%	62.9		%	66.6		%	63.7		%
EMEA/AP	64,398			60,894			126,316			118,806
% of related revenues before reimbursements	66.3		%	69.8		%	67.0		%	70.9		%
Broadspire	39,509			37,488			78,950			75,107
% of related revenues before reimbursements	53.6		%	56.2		%	55.1		%	57.1		%
Legal Settlement Administration	23,923			28,911			49,325			58,986
% of related revenues before reimbursements	69.7		%	71.1		%	68.8		%	71.0		%
Total	$	191,703		$	186,210		$	380,286		$	368,567
% of Revenues before reimbursements	63.0		%	64.6		%	64.2		%	65.4		%

Expenses Other than Direct Compensation, Fringe Benefits & Non-Employee Labor:
Americas	$	25,421		$	26,542		$	48,090		$	50,748
% of related revenues before reimbursements	25.6		%	28.4		%	25.5		%	28.0		%
EMEA/AP	31,687			22,042			59,504			42,566
% of related revenues before reimbursements	32.6		%	25.3		%	31.6		%	25.4		%
Broadspire	28,178			26,503			54,872			51,639
% of related revenues before reimbursements	38.2		%	39.7		%	38.2		%	39.3		%
Legal Settlement Administration	6,680			6,052			13,702			13,374
% of related revenues before reimbursements	19.5		%	14.9		%	19.1		%	16.2		%
Total before reimbursements	91,966			81,139			176,168			158,327
% of Revenues before reimbursements	30.2		%	28.2		%	29.7		%	28.1		%
Reimbursements	20,018			18,837			38,857			32,846
Total	$	111,984		$	99,976		$	215,025		$	191,173
% of Revenues	34.5		%	32.6		%	34.1		%	32.1		%
Operating Earnings:
Americas	$	9,896		$	8,142		$	14,872		$	15,076
% of related revenues before reimbursements	10.0		%	8.7		%	7.9		%	8.3		%
EMEA/AP	1,106			4,310			2,634			6,210
% of related revenues before reimbursements	1.1		%	4.9		%	1.4		%	3.7		%
Broadspire	6,006			2,715			9,543			4,718
% of related revenues before reimbursements	8.2		%	4.1		%	6.7		%	3.6		%
Legal Settlement Administration	3,721			5,700			8,672			10,667
% of related revenues before reimbursements	10.8		%	14.0		%	12.1		%	12.8		%
Deduct (Add):
Unallocated corporate and shared (costs) and credits, net	(3,046		)	53			(7,342		)	(1,690		)
Net corporate interest expense	(2,042		)	(1,551		)	(3,906		)	(2,852		)
Stock option expense	(178		)	(202		)	(327		)	(496		)
Amortization of customer-relationship intangible assets	(2,334		)	(1,611		)	(4,432		)	(3,203		)
Special charges	(4,242		)	—			(5,305		)	—
Income before income taxes	8,887			17,556			14,409			28,430
Provision for income taxes	(4,709		)	(6,962		)	(6,950		)	(11,250		)
Net Income	4,178			10,594			7,459			17,180
Net income attributable to noncontrolling interests	(124		)	(130		)	(419		)	(64		)
Net income attributable to shareholders of Crawford & Company	$	4,054		$	10,464		$	7,040		$	17,116

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AMERICAS

Operating earnings for our Americas segment were $9.9 million, or 10.0% of revenues before reimbursements, in the second quarter of 2015, compared with $8.1 million, or 8.7% of revenues before reimbursements, in the second quarter of 2014. The increase for the 2015 second quarter compared with the 2014 second quarter was primarily due to an increase in revenues and cost reduction initiatives made in the 2015 period. For the six months ended June 30, segment operating earnings declined slightly to $14.9 million, or 7.9% of revenue before reimbursements in 2015, from $15.1 million, or 8.3% of revenues before reimbursements, in 2014. The decrease in the six month period is primarily due to a reduction in cases from weather-related activity in the U.S. in the first quarter compared with the prior year period.

Revenues before Reimbursements

Americas revenues are primarily generated from the property and casualty insurance markets in the U.S., Canada, Latin America and the Caribbean. Americas revenues before reimbursements by major service line in the U.S. and by area for other regions for the three months and six months ended June 30, 2015 and 2014 were as follows:



	Three months ended						Six months ended
(in thousands, except percentages)	June 30, 2015		June 30, 2014		Variance		June 30, 2015		June 30, 2014		Variance
U.S. Claims Field Operations	$	19,928	$	25,235	(21.0	)%	$	39,980	$	51,955	(23.0	)%
U.S. Technical Services	7,503		6,314		18.8	%	14,066		13,025		8.0	%
U.S. Catastrophe Services	23,337		11,489		103.1	%	40,705		17,797		128.7	%
Subtotal U.S. Claims Services	50,768		43,038		18.0	%	94,751		82,777		14.5	%
U.S. Contractor Connection	16,131		14,221		13.4	%	28,852		27,130		6.3	%
Subtotal U.S. Property & Casualty	66,899		57,259		16.8	%	123,603		109,907		12.5	%
Canada--all service lines	29,205		32,815		(11.0	)%	58,241		64,508		(9.7	)%
Latin America/Caribbean--all service lines	3,086		3,527		(12.5	)%	6,813		7,077		(3.7	)%
Total Revenues before Reimbursements	$	99,190	$	93,601	6.0	%	$	188,657	$	181,492	3.9	%

The increase in U.S. Claims Services revenues in the second quarter 2015 compared with the second quarter 2014 was primarily due to an increase in the U.S. Catastrophe Services service line resulting from an outsourcing project for a major U.S. insurance carrier, partially offset by a decrease in the U.S. Claims Field Operations service line due to a reduction of weather-related case volumes. The outsourcing project for a major U.S. insurance carrier resulted in $13.6 million in revenues in the 2015 period, compared with $3.0 million in the 2014 period, responsible for an 11.4% positive variance in revenues in the three months ended June 30, 2015, compared with the 2014 period. Changes in foreign exchange rates reduced our Americas revenues by approximately 4.9% for the three months ended June 30, 2015 compared with the related 2014 period. The variance in revenues was also negatively impacted by approximately $1.1 million, or 1.1% of 2014 revenues, as a result of the January 1, 2015 transfer of affinity claims which are now handled by our Broadspire segment. Changes in the overall mix of services provided and rates charged for those services increased revenues by approximately 4.5% in the three months ended June 30, 2015, compared with the 2014 period. All of these factors netted to positively impact revenues, despite the decrease in cases discussed below.

U.S. Contractor Connection revenues in the second quarter of 2015 increased compared with the second quarter of 2014 due to an increase in membership fees and annual conference revenues, and higher average case values in the 2015 period. Revenues in Canada decreased in the second quarter 2015 compared with the second quarter 2014 due to changes in foreign exchange rates. Absent foreign exchange rate fluctuations, Canadian revenues would have been $33.2 million for the second quarter of 2015. The revenue decrease in Latin America/Caribbean for the second quarter of 2015 was due to a reduction in high frequency, low severity cases in Brazil where we are exiting the affinity, mass market, and vehicle service lines in that country.

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The increase in U.S. Claims Services revenues for the six months ended June 30, 2015 compared with the comparable 2014 period was also primarily due to an increase in the U.S. Catastrophe Services service line resulting from an outsourcing project for a major U.S. insurance carrier, partially offset by a decrease in the U.S. Claims Field Operations service line due to a reduction of weather-related case volumes. The outsourcing project for a major U.S. insurance carrier resulted in $26.2 million in revenues in the 2015 period, compared with $4.9 million in the 2014 period, responsible for an 11.8% positive variance in revenues in the six months ended June 30, 2015, compared with the 2014 period. Changes in foreign exchange rates reduced our Americas revenues by approximately 4.8% for the six months ended June 30, 2015 compared with the related 2014 period. The variance in revenues was negatively impacted by approximately $2.2 million, or 1.2% of 2014 revenues, as a result of the January 1, 2015 transfer of affinity claims which are now handled by our Broadspire segment. Changes in the overall mix of services provided and rates charged for those services increased revenues by approximately 6.5% in the six months ended June 30, 2015, compared with the 2014 period. All of these factors netted to positively impact revenues, despite the decrease in cases discussed below

For the six months ended June 30, 2015, U.S. Contractor Connection revenues increased compared with 2014 due to an increase in membership fees and annual conference revenues, and higher average case values in the 2015 period. Revenues in Canada decreased in the 2015 period compared with the 2014 period due to changes in foreign exchange rates and would have been $66.1 million on a constant dollar basis. The revenue decrease in Latin America/Caribbean for the six months ended June 30, 2015 was primarily due to a change in the mix of services provided and the rates charged for those services, including a reduction in high-frequency, low-severity cases in Brazil.

Reimbursed Expenses included in Total Revenues

Reimbursements for out-of-pocket expenses incurred in our Americas segment, which are included in total Company revenues, were $3.8 million and $4.6 million for the three-month periods ended June 30, 2015 and 2014, respectively. Reimbursements were $7.4 million and $9.0 million for the six-month periods ended June 30, 2015 and 2014, respectively. The decrease in reimbursements is related to the reduction in revenues in the service lines where applicable. The outsourcing project in U.S. Claims Services discussed above is a primary source of the 2015 revenue increases but does not have reimbursed expenses.

Case Volume Analysis

Americas unit volumes by underlying case category, as measured by cases received, for the three months and six months ended June 30, 2015 and 2014 were as follows:



	Three months ended				Six months ended
(whole numbers, except percentages )	June 30, 2015	June 30, 2014	Variance		June 30, 2015	June 30, 2014	Variance
U.S. Claims Field Operations	37,888	54,517	(30.5	)%	75,241	115,201	(34.7	)%
U.S. Technical Services	1,778	1,365	30.3	%	3,530	2,960	19.3	%
U.S. Catastrophe Services	11,879	6,991	69.9	%	19,759	12,567	57.2	%
Subtotal U.S. Claims Services	51,545	62,873	(18.0	)%	98,530	130,728	(24.6	)%
U.S. Contractor Connection	48,720	47,000	3.7	%	95,572	98,839	(3.3	)%
Subtotal U.S. Property & Casualty	100,265	109,873	(8.7	)%	194,102	229,567	(15.4	)%
Canada--all service lines	44,066	42,968	2.6	%	92,708	91,992	0.8	%
Latin America/Caribbean--all service lines	11,201	17,142	(34.7	)%	24,860	34,359	(27.6	)%
Total Americas Cases Received	155,532	169,983	(8.5	)%	311,670	355,918	(12.4	)%

Overall, there was a decrease in segment unit volume, measured principally by cases received, of 8.5% for the second quarter and 12.4% for the six months ended June 30, 2015, primarily due to a reduction in high volume, low severity claims in the U.S. and Latin America. Total cases received for U.S. Claims Services decreased in the three months and six months ended June 30, 2015 compared with the same periods in 2014 due to the transfer of affinity claims to our Broadspire segment, and fewer cases in our U.S. Claims Field Operations service line due to a reduction in weather-related activity and a reduction in high-frequency, low-severity vehicle appraisals. Approximately 8,100 and 15,600 affinity cases were included in U.S. Claims Field Operations cases received in the three months and six months ended June 30, 2014 respectively. The outsourcing project previously mentioned involved the Company providing adjusters to work on the clients premises; accordingly, there were no associated claim volumes for the Company in either period associated with these revenues. Excluding the affinity cases from the 2014 case volumes, the decrease in Americas cases received would have been 3.9% for the three months ended June 30, 2015 and 8.4% for the six months ended June 30, 2015 compared with the 2014 periods, respectively.

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The increase in U.S. Contractor Connection cases for the second quarter 2015 compared with the second quarter 2014 was due to the ongoing expansion of our contractor network and the continued trend of insurance carriers moving high-frequency, low-severity property cases directly to repair networks. The decrease in U.S. Contractor Connection cases for the 2015 year-to-date period ended June 30, 2015 was due to a higher number of weather-related claims in the 2014 period.

The 2015 increases in cases in Canada for the three months and six months ended June 30, 2015 were primarily due to volume increases from both new and existing clients compared with the 2014 periods. The 2015 decreases in cases in Latin America and the Caribbean were primarily due to a reduction in high-frequency, low-severity affinity, mass market, and vehicle claims in Brazil.

Direct Compensation, Fringe Benefits & Non-Employee Labor

The most significant expense in our Americas segment is the compensation of employees, including related payroll taxes and fringe benefits, and the payments to outsourced service providers that augment our staff. Americas direct compensation, fringe benefits, and non-employee labor expense, as a percent of segment revenues before reimbursements, was 64.4% in the second quarter of 2015, increasing from 62.9% in the second quarter of 2014. For the six months ended June 30, 2015, Americas direct compensation, fringe benefits, and non-employee labor expense, as a percent of segment revenue before reimbursements, was 66.6%, compared with 63.7% for the comparable period in 2014. These increases were primarily due to the higher compensation costs required to service the outsourcing project referred to above.

The dollar amount of these expenses increased in the 2015 three-month period to $63.9 million from $58.9 million in the comparable 2014 period and increased in the six months ended June 30, 2015 to $125.7 million from $115.7 million in the comparable 2014 period. There was an average of 2,928 full-time equivalent employees (including 459 catastrophe adjusters) in this segment during the first six months of 2015, compared with an average of 2,687 employees (including 242 catastrophe adjusters) during the 2014 period. The increase in the second quarter of 2015 compared with the second quarter of 2014 was primarily due to the outsourcing project mentioned above.

Expenses Other than Reimbursements, Direct Compensation, Fringe Benefits & Non-Employee Labor

Americas segment expenses other than reimbursements, direct compensation, fringe benefits, and non-employee labor were $25.4 million, or 25.6% of segment revenues before reimbursements, for the quarter ended June 30, 2015 compared with $26.5 million, or 28.4% of segment revenues before reimbursements, for the comparable quarter of 2014. The 2015 second quarter decrease was due to continuing expense controls including a reduction in bad debt expense from current collections of accounts receivable, and reductions in insurance and other office expenses. The expenses were $48.1 million, or 25.5% of segment revenues before reimbursements, for the six months ended June 30, 2015, compared with $50.7 million, or 28.0% of segment revenues before reimbursements, for the comparable period of 2014. The decrease was due to a reduction of office locations in the U.S.

EMEA/AP

Operating earnings in our EMEA/AP segment decreased to $1.1 million, or 1.1% of revenues before reimbursements, for the three months ended June 30, 2015 compared with 2014 second quarter operating earnings of $4.3 million, or 4.9% of revenues before reimbursements. Operating earnings decreased to $2.6 million, or 1.4% of revenue before reimbursements, for the six months ended June 30, 2015, compared with $6.2 million, or 3.7% of revenue before reimbursements, for the comparable period of 2014. The declines in EMEA/AP operating earnings for the three months and six months ended June 30, 2015 were due to a reduction in weather-related claim activity and decline in high-frequency, low-complexity claims in the U.K. and Asia-Pacific in the 2015 periods, partially offset by an improvement in our European operations.

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Revenues before Reimbursements

EMEA/AP revenues are primarily derived from the property and casualty insurance company market, with additional revenues from the self-insured market. Revenues before reimbursements by major region for the three months and six months ended June 30, 2015 and 2014 were as follows:



	Three months ended						Six months ended
(in thousands, except percentages)	June 30, 2015		June 30, 2014		Variance		June 30, 2015		June 30, 2014		Variance
U.K.	$	48,607	$	32,767	48.3	%	$	91,703	$	62,782	46.1	%
Europe	22,658		25,767		(12.1	)%	46,389		51,580		(10.1	)%
Asia-Pacific	25,926		28,712		(9.7	)%	50,362		53,220		(5.4	)%
Total EMEA/AP Revenues before Reimbursements	$	97,191	$	87,246	11.4	%	$	188,454	$	167,582	12.5	%

The increases in revenues in the U.K. for the second quarter and first six months of 2015 compared with the second quarter and first six months of 2014 were due to the acquisition of GAB Robins, which accounted for $21.8 million and $38.1 million in revenues for the three months and six months ended June 30, 2015. Revenues in Europe decreased in the three months and six months ended June 30, 2015 compared with the comparable 2014 periods primarily due to changes in foreign exchange rates. The decreases in Asia Pacific revenues for both periods in 2015 compared with the same periods in 2014 were also due to changes in foreign exchange rates, as well as to a reduction in high volume, low severity cases in Singapore and China.

As a component of our acquisition of GAB Robins, the Company acquired a contractor repair business where we are the principal in the relationship with clients. As the principal in this business, both revenues and the corresponding contractor costs are reported at gross values. These contractor expenses are recorded within "Expenses Other than Reimbursements, Direct Compensation, Fringe Benefits & Non-Employee Labor." They are reported in this category instead of "Direct Compensation, Fringe Benefits & Non-Employee Labor," as the services performed by these outside contractors are not services that can be performed by our workforce. The Middle East and Africa operations were transferred to Asia-Pacific effective January 1, 2015. The geographic region previously named Continental Europe, Middle East, and Africa ("CEMEA") has been renamed to Europe. The results of prior periods have been revised to conform to the current presentation.

Overall case volumes increased 10.2% for the three months ended June 30, 2015 compared with the same period of 2014. Changes in foreign exchange rates decreased our EMEA/AP segment revenues by approximately 13.4% for the three months ended June 30, 2015 as compared with the 2014 period. Changes in product mix and in the rates charged for those services accounted for a 1.0% revenue increase for the three months ended June 30, 2015 compared with the same period in 2014, net of the impact of the GAB Robins revenues and cases.

For the six-month period ended June 30, 2015 compared with the 2014 period, overall case volumes increased 10.5%. Changes in foreign exchange rates decreased our EMEA/AP segment revenues by approximately 10.8% for the six months ended June 30, 2015 as compared with the 2014 period. Changes in product mix and in the rates charged for those services accounted for a 0.1% revenue decrease for the six months ended June 30, 2015 compared with the same period in 2014, net of the impact of the GAB Robins revenues and cases.

Reimbursed Expenses included in Total Revenues

Reimbursements for out-of-pocket expenses incurred in our EMEA/AP segment, which are included in total Company revenues, increased to $6.3 million and $11.5 million for the three months and six months ended June 30, 2015, respectively, from $5.6 million and $10.5 million in the comparable periods in 2014. This increase primarily resulted from the GAB Robins acquisition, net of a decline in weather-related claims in the U.K.

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Case Volume Analysis

EMEA/AP unit volumes by region, measured by cases received, for the three months and six months ended June 30, 2015 and 2014 were as follows:



	Three months ended				Six months ended
(whole numbers, except percentages)	June 30, 2015	June 30, 2014	Variance		June 30, 2015	June 30, 2014	Variance
U.K.	33,409	24,024	39.1	%	61,594	48,132	28.0	%
Europe	68,839	63,656	8.1	%	140,559	122,284	14.9	%
Asia-Pacific	37,419	39,047	(4.2	)%	78,168	83,262	(6.1	)%
Total EMEA/AP Cases Received	139,667	126,727	10.2	%	280,321	253,678	10.5	%

Overall case volumes were 10.2% and 10.5% higher in the three months and six months ended June 30, 2015, respectively, compared with the same periods in 2014. The U.K. case volumes include the impact of the GAB Robins acquisition, which accounted for 14,500 cases in the second quarter and 25,000 in the year-to-date period. Excluding the acquisition, U.K case volumes were down as compared with the 2014 periods, primarily due to a continued decline in the general property market as well as a general decline in high-frequency, low-complexity claims. The increases in case volumes in Europe were primarily in the Netherlands, Spain, Germany, and Scandinavia, due to expanding insurer contracts. The decreases in Asia-Pacific were due to a decline in high frequency, low severity cases in Singapore and China. Excluding the cases from the GAB Robins acquisition, EMEA/AP cases received would have decreased 1.2% for the three months ended June 30, 2015 and increased 0.7% for the six months ended June 30, 2015 compared with the 2014 periods.

Direct Compensation, Fringe Benefits & Non-Employee Labor

As a percentage of revenues before reimbursements, direct compensation, fringe benefits, and non-employee labor expenses were 66.3% and 67.0% for the three months and six months ended June 30, 2015, respectively, compared with 69.8% and 70.9% for each of the comparable periods in 2014. These variances were primarily a function of the mix of services provided. The dollar amount of these expenses increased for the 2015 three-month period to $64.4 million from $60.9 million in the same 2014 period. The dollar amount of these expenses increased for the 2015 six-month period to $126.3 million from $118.8 million in 2014. The increase is due to the GAB Robins acquisition in the U.K. and continued investment in the start-up operations of our specialty markets services. Excluding the impact of the GAB Robins contractor repair revenue, direct compensation, fringe benefits, and non-employee labor expenses would have been 73.7% of revenues in the 2015 second quarter and 73.3% in the 2015 six-month period. This variance is due to reduced utilization of our U.K. staff in the 2015 periods and the GAB Robins integration. There was an average of 3,358 full-time equivalent employees in this segment in the six months ended June 30, 2015 compared with an average of 2,957 in the 2014 period. The 2015 average includes 471 full-time equivalent employees from the GAB Robins and Buckley Scott acquisitions.

Expenses Other than Reimbursements, Direct Compensation, Fringe Benefits & Non-Employee Labor

Expenses other than reimbursements, direct compensation, fringe benefits, and non-employee labor were 32.6% and 31.6% of EMEA/AP revenues before reimbursements for the three months and six months ended June 30, 2015, respectively, compared with 25.3% and 25.4%, respectively for the comparable periods in 2014. The amount of the expenses increased to $31.7 million in the second quarter of 2015 from $22.0 million in the second quarter of 2014 and to $59.5 million in the first half of 2015 from $42.6 million from the first half of 2014. The increases in both amount and percentage is primarily due to the GAB Robins acquisition in the U.K. and due to the contractor repair business discussed above. Excluding the increase from the GAB Robins contractor repair business, expenses other than reimbursements, direct compensation, fringe benefits & non-employee labor would have been 25.0% of revenues in the 2015 second quarter and 25.1% in the six months ended June 30, 2015.

BROADSPIRE

Our Broadspire segment reported operating earnings of $6.0 million, or 8.2% of revenues before reimbursements, for the second quarter of 2015, compared with $2.7 million, or 4.1% of revenues before reimbursements, for the second quarter of 2014. For the six months ended June 30, 2015, Broadspire operating earnings were $9.5 million, or 6.7% of revenues before reimbursements compared with $4.7 million, or 3.6% of revenues before reimbursements for the comparable 2014 period.

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Revenues before Reimbursements

Broadspire segment revenues are primarily derived from workers' compensation and liability claims management, medical management services, such as medical bill review, medical case management and vocational rehabilitation for workers' compensation, and risk management information services provided to the U.S. self-insured marketplace. Beginning January 1, 2015, the affinity business previously handled by our U.S. Claims Services service line in the Americas segment was rebranded as accident and health services and is now in our Broadspire segment. These revenues were $1.5 million and $2.7 million in the three months and six months ended June 30, 2015, respectively, and are included in the workers' compensation and liability claims management service line. Broadspire revenues before reimbursements by major service line for the three months and six months ended June 30, 2015 and 2014 were as follows:



	Three months ended						Six months ended
(in thousands, except percentages)	June 30, 2015		June 30, 2014		Variance		June 30, 2015		June 30, 2014		Variance
Workers' Compensation and Liability Claims Management	$	30,352	$	27,720	9.5	%	$	59,537	$	56,004	6.3	%
Medical Management	39,678		35,054		13.2	%	76,318		67,846		12.5	%
Risk Management Information Services	3,663		3,932		(6.8	)%	7,510		7,614		(1.4	)%
Total Broadspire Revenues before Reimbursements	$	73,693	$	66,706	10.5	%	$	143,365	$	131,464	9.1	%

The overall increase in 2015 revenues compared with the same periods in 2014 was primarily due to organic growth, new clients, higher client retention, the transfer of accident and health cases from our U.S. Claims Services service line in the Americas segment, and increased medical management services referrals. The transfer of accident and health cases from our U.S. Claims Services service line accounted for 2.2% and 2.1% of the increases for the three months and six months ended June 30, 2015, respectively, when compared with the comparable 2014 periods.

Revenues were positively impacted by unit volumes for the Broadspire segment, measured principally by cases received, which increased 19.9% from the 2014 second quarter to the 2015 second quarter, and increased 26.1% for the six months ended June 30, 2015 compared with the same period in 2014. These increases were partially offset by changes in the mix of services provided and in the rates charged for those services, which increased revenues by approximately 5.6% in the three months ended June 30, 2015, and decreased revenues by approximately 0.8% in the six months ended June 30, 2015, net of the impact of the high-frequency, low-severity accident and health revenues and cases.

Reimbursed Expenses included in Total Revenues

Reimbursements for out-of-pocket expenses incurred in our Broadspire segment, which are included in total Company revenues, were $1.1 million and $2.0 million for the three months and six months ended June 30, 2015, respectively, compared with $1.0 million and $1.9 million in the comparable 2014 periods.

Case Volume Analysis

Broadspire unit volumes by major underlying case category, as measured by cases received, for the three months and six months ended June 30, 2015 and 2014 were as follows:



	Three months ended				Six months ended
(whole numbers, except percentages)	June 30, 2015	June 30, 2014	Variance		June 30, 2015	June 30, 2014	Variance
Workers' Compensation	42,749	44,683	(4.3	)%	90,774	82,758	9.7	%
Casualty	34,718	17,218	101.6	%	70,727	35,652	98.4	%
Other	30,473	28,096	8.5	%	57,893	55,543	4.2	%
Total Broadspire Cases Received	107,940	89,997	19.9	%	219,394	173,953	26.1	%

Overall case volumes were 19.9% higher in the three months ended June 30, 2015 compared with the same period in 2014. The 2015 decrease in workers' compensation cases in the second quarter was due to the transfer of approximately 2,000 workers' compensation cases from our U.S. Claims Services line in the Americas segment in 2014. The increase in casualty cases in the second quarter of 2015 compared with the same period in 2014 was partially due to new clients and from the handling of approximately 15,500 accident and health cases in 2015, which in prior periods were handled by our U.S. Claims Services service line in the Americas segment. All accident and health cases in the U.S. are now handled by our Broadspire segment. Excluding the accident and health cases, the increase in Broadspire cases received from the 2014 second quarter to the 2015 second quarter would have been 2.7%.

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The increase in workers' compensation cases in the six months ended June 30, 2015 resulted from new clients and higher case volumes from existing clients. The increase in casualty cases in the first half of 2015 compared with the same period in 2014 was partially due to new clients and from the handling of approximately 31,800 accident and health cases in the first six months of 2015, which in prior periods were handled by our U.S. Claims Services service line in the Americas segment. Excluding the accident and health cases, the increase in Broadspire cases received from the 2014 year-to-date period to the 2015 period would have been 7.8%.

Direct Compensation, Fringe Benefits & Non-Employee Labor

Our most significant expense in our Broadspire segment is the compensation of employees, including related payroll taxes and fringe benefits, and the payments to outsourced service providers that augment the functions performed by our employees. Broadspire direct compensation, fringe benefits, and non-employee labor expenses, as a percent of the related revenues before reimbursements, decreased from 56.2% for the 2014 second quarter to 53.6% in the 2015 second quarter. For the six months ended June 30, direct compensation and fringe benefits, and non-employee labor, as a percent of the related revenue before revenues before reimbursements, decreased from 57.1% in 2014 to 55.1% in the comparable 2015 period. The declines were due to improved employee utilization.

Average full-time equivalent employees in this segment totaled 1,841 in the first six months of 2015, up from 1,654 in the comparable 2014 period. The increase in employees was due to conversion of outsourced contractors to full time employees in the Center and the transfer of employees handling accident and health cases from the Americas segment.

Expenses Other than Reimbursements, Direct Compensation, Fringe Benefits & Non-Employee Labor

Broadspire segment expenses other than reimbursements, direct compensation, fringe benefits, and non-employee labor as a percent of revenues before reimbursements were 38.2% and 38.2%, respectively for the three months and six months ended June 30, 2015, compared with 39.7% and 39.3%, respectively in the comparable 2014 periods. The amount of these expenses increased 6.3% for both the three months and six months ended June 30, 2015 due to the growth in revenues.

LEGAL SETTLEMENT ADMINISTRATION

Legal Settlement Administration revenues in the first six months of 2015 declined compared with prior year period levels primarily because of lower revenues from the Deepwater Horizon class action settlement project and a few other large projects. We expect activity on the Deepwater Horizon special project to continue through the remainder of 2015, although at a reduced rate.

Our Legal Settlement Administration segment reported operating earnings of $3.7 million and $8.7 million for the three months and six months ended June 30, 2015, respectively, compared with $5.7 million and $10.7 million in the comparable 2014 periods. The related segment operating margin decreased from 14.0% for the three months ended June 30, 2014 to 10.8% in the comparable 2015 period, and from 12.8% for the six months ended June 30, 2014 to 12.1% in the comparable 2015 period.

Revenues before Reimbursements

Legal Settlement Administration revenues are primarily derived from legal settlement administration services related to securities, product liability, and other class action settlements, and bankruptcies, primarily in the U.S. As discussed above, Legal Settlement Administration revenues before reimbursements decreased to $34.3 million for the three months ended June 30, 2015 from $40.7 million for the comparable 2014 period. For the six-month period ended June 30, 2015, Legal Settlement Administration revenues before reimbursements decreased to $71.7 million from $83.0 million for the same period in 2014. Legal Settlement Administration revenues are project-based and can fluctuate significantly primarily due to the timing of projects awarded. At June 30, 2015 we had a backlog of projects awarded totaling approximately $88.0 million, compared with $96.6 million at June 30, 2014. Of the $88.0 million backlog at June 30, 2015, an estimated $58.0 million is expected to be recognized as revenues over the remainder of 2015.

Reimbursed Expenses included in Total Revenues

The nature and volume of work performed in our Legal Settlement Administration segment typically requires more reimbursable out-of-pocket expenditures than our other operating segments. Reimbursements for out-of-pocket expenses incurred in our Legal Settlement Administration segment, which are included in total Company revenues, can vary depending on the amount and types of projects and were $8.9 million in the second quarter of 2015 compared with $7.6 million in the comparable 2014 period. Reimbursements for the six months ended June 30, 2015 were $17.9 million compared with $11.5 million in the comparable period in 2014. These increases were due to a higher volume of case administration work for settlements in the 2015 period.

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Transaction Volume

Legal Settlement Administration services are generally project based and not denominated by individual claims. Depending upon the nature of projects and their respective stages of completion, the volume of transactions or tasks performed by us in any period can vary, sometimes significantly.

Direct Compensation, Fringe Benefits & Non-Employee Labor

Legal Settlement Administration direct compensation, fringe benefits, and non-employee labor expenses as a percent of revenues before reimbursements was 69.7% in the three months ended June 30, 2015 compared with 71.1% in the comparable 2014 period. The amount of related expenses declined to $23.9 million for the second quarter of 2015 compared with $28.9 million for the comparable 2014 period. For the six-month period ended June 30, 2015, these expenses as a percent of revenues before reimbursements were 68.8% compared with 71.0% in the same 2014 period. The dollar amount of these expenses were $49.3 million for the 2015 period and $59.0 million for the 2014 period. These declines were primarily due to lower utilization of outsourced service providers because of the winding down of the Deepwater Horizon special project. Average full-time equivalent employees in this segment totaled 771 for the six-month period ended June 30, 2015 and 774 for the comparable period in 2014.

Expenses Other than Reimbursements, Direct Compensation, Fringe Benefits & Non-Employee Labor

Legal Settlement Administration expenses other than reimbursements, direct compensation, fringe benefits, and non-employee labor as a percent of related revenues before reimbursements were 19.5% and 19.1% for the three months and six months ended June 30, 2015 compared with 14.9% and 16.2% for the comparable 2014 periods. The dollar amount of these expenses increased slightly to $6.7 million in the 2015 second quarter as compared with $6.1 million in the 2014 second quarter. The dollar amount of these expenses increased slightly to $13.7 million in the first six months of 2015 compared with $13.4 million in the comparable 2014 period. During the 2014 second quarter, we reduced a contingent consideration liability from a previous acquisition by $2.0 million after concluding the consideration would not be paid. We also impaired and expensed the $1.3 million net book value of a customer list obtained in that acquisition during the 2014 second quarter.

EXPENSES AND CREDITS EXCLUDED FROM SEGMENT OPERATING EARNINGS

Income Taxes

Our consolidated effective income tax rate for financial reporting purposes changes periodically due to changes in enacted tax rates, fluctuations in the mix of income earned from our various domestic and international operations which are subject to income taxes at varied rates, our ability to utilize net operating loss and tax credit carryforwards, and amounts related to uncertain income tax positions. At June 30, 2015, we estimate that our effective income tax rate for 2015 will be approximately 46% after considering known discrete items.

The provision for income taxes on consolidated income totaled $7.0 million and $11.3 million for the six months ended June 30, 2015 and 2014, respectively. The decrease in the provision for income taxes on consolidated income for the six months ended June 30, 2015 compared with the comparable period of 2014 was primarily due to the overall decrease in income. The overall effective tax rate increased for the six months ended June 30, 2015 as compared with the 2014 period due primarily to our inability to recognize tax benefits for certain international net operating losses, fluctuations in the mix of income earned, and changes in enacted tax rates.

Net Corporate Interest Expense

Net corporate interest expense consists of interest expense that we incur on our short- and long-term borrowings, partially offset by any interest income we earn on available cash balances and short-term investments. These amounts vary based on interest rates, borrowings outstanding, the effect of any interest rate swaps, and the amounts of invested cash. Corporate interest expense totaled $2.2 million and $1.7 million for the three months ended June 30, 2015 and 2014, respectively. Interest income totaled $195,000 and $158,000 for the three months ended June 30, 2015 and 2014, respectively. Corporate interest expense totaled $4.3 million and $3.2 million for the six months ended June 30, 2015 and 2014, respectively. Interest income totaled $360,000 and $355,000 for the six months ended June 30, 2015 and 2014, respectively. The increases in interest expense for 2015 compared with the 2014 periods was due to increased borrowings outstanding during the 2015 periods, which were used to finance the GAB Robins acquisition. We pay interest based on variable rates. Future levels of interest expense will be dependent on the future direction of interest rates as well as the level of outstanding borrowings.

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Stock Option Expense

Stock option expense, a component of stock-based compensation, is comprised of non-cash expenses related to stock options granted under our various stock option and employee stock purchase plans. Stock option expense is not allocated to our operating segments. Stock option expense of $178,000 and $327,000 was recognized during the three months and six months ended June 30, 2015, respectively, compared with $202,000 and $496,000 for the comparable periods in 2014, respectively. The decreases from the three-month and six-month comparable periods in 2014 were due to the higher expense recognized in the 2014 periods due to the multi-year vesting schedule of a prior grant.

Amortization of Customer-Relationship Intangible Assets

Amortization of customer-relationship intangible assets represents the non-cash amortization expense for finite-lived customer-relationship and trade name intangible assets. Amortization expense associated with these intangible assets totaled $2.3 million and $1.6 million for the three-month periods ended June 30, 2015 and 2014, respectively. Amortization expense associated with these intangible assets totaled $4.4 million and $3.2 million for the six-month periods ended June 30, 2015 and 2014, respectively. The increases in the 2015 periods over the 2014 periods were due to the amortization of intangible assets acquired as a part of the GAB Robins and Buckley Scott acquisitions. This amortization is included in "Selling, general, and administrative expenses" in our unaudited Condensed Consolidated Statements of Income.

Unallocated Corporate and Shared Costs and Credits, Net

Certain unallocated costs and credits are excluded from the determination of segment operating earnings. For the three months and six months ended June 30, 2015 and 2014, unallocated corporate and shared costs and credits primarily represented costs of our frozen U.S. defined benefit pension plan, expenses for our chief executive officer and our Board of Directors, certain adjustments to our self-insured liabilities, certain unallocated legal costs and professional fees, costs of our cross currency swap, and certain adjustments and recoveries to our allowances for doubtful accounts receivable. Unallocated corporate and shared costs and credits were net costs of $3.0 million and net credits of $0.1 million for the three months ended June 30, 2015 and 2014, respectively. The increased costs for the three months ended June 30, 2015 compared with the same period in 2014 were primarily due to an increase in unallocated legal and professional related costs and self insured expenses. Unallocated corporate and shared costs and credits were net costs of $7.3 million and $1.7 million for the six months ended June 30, 2015 and 2014, respectively primarily due to increased unallocated legal and professional expenses, self-insured expenses, and acquisition related costs in the 2015 period.

Special Charges

Special charges for the three months and six months ended June 30, 2015 of $4.2 million and $5.3 million, respectively, were incurred related to the establishment of the Center in Manila, Philippines, integration costs related to the GAB Robins acquisition, and expenses related to restructuring activities in the EMEA/AP and Americas segments. For the quarter and six months ended June 30, 2015, $1.2 million and $2.3 million respectively, were related to the establishment of the Center and were incurred primarily for professional fees. Additionally, for the three months and six months ended June 30, 2015, $1.0 million and $2.0 million, respectively, special charges were incurred related to the GAB Robins acquisition integration and restructuring activities in the EMEA/AP and Americas segments, primarily for severance costs. There were no special charges during the six months ended June 30, 2014.

LIQUIDITY, CAPITAL RESOURCES, AND FINANCIAL CONDITION

At June 30, 2015, our working capital balance (current assets less current liabilities) was approximately $135.8 million, an increase of $27.8 million from the working capital balance at December 31, 2014. Our cash and cash equivalents were $62.5 million at June 30, 2015, compared with $52.5 million at December 31, 2014.

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Cash and cash equivalents as of June 30, 2015 consisted of $14.3 million held in the U.S. and $48.2 million held in our foreign subsidiaries. All of the cash and cash equivalents held by our foreign subsidiaries is available for general corporate purposes. The Company generally does not provide for additional U.S. and foreign income taxes on undistributed earnings of foreign subsidiaries because they are considered to be indefinitely reinvested. The Company's current expectation is that such earnings will be reinvested by the subsidiaries or will be repatriated only when it would be tax effective or otherwise strategically beneficial to the Company such as if a very unusual event or project generated profits significantly in excess of ongoing business reinvestment needs. If such an event occurs, we would analyze our anticipated investment needs in that region and provide for U.S. taxes for earnings that are not expected to be permanently reinvested. Other historical earnings and future foreign earnings necessary for business reinvestment are expected to remain permanently reinvested and will be used to provide working capital for these operations, fund defined benefit pension plan obligations, repay non-U.S. debt, fund capital improvements, and fund future acquisitions. We currently believe that funds expected to be generated from our U.S. operations, along with potential borrowing capabilities in the U.S., will be sufficient to fund our U.S. operations and other obligations, including our funding obligations under our U.S. defined benefit pension plan, for the foreseeable future and, therefore, except in limited circumstances such as those described above, do not foresee a need to repatriate cash held by our foreign subsidiaries in a taxable transaction to fund our U.S. operations. However, if at a future date or time these funds are necessary for our operations in the U.S. or we otherwise believe it is in our best interests to repatriate all or a portion of such funds, we may be required to accrue and pay U.S. taxes to repatriate these funds. No assurances can be provided as to the amount or timing thereof, the tax consequences related thereto, or the ultimate impact any such action may have on our results of operations or financial condition.

Cash Provided by/Used in Operating Activities

Cash provided by operating activities was $10.2 million for the six months ended June 30, 2015, compared with $59.6 million used in operating activities for the comparable period of 2014. The improvement in cash provided by operating activities in the first six months of 2015 compared with the first six months of 2014 was primarily due to improved collections of accounts receivable and lower payments for accrued liabilities, including incentive compensation.

Cash Used in Investing Activities

Cash used in investing activities, primarily for acquisitions of businesses, property and equipment, and capitalized software, was $82.3 million in the six months ended June 30, 2015 compared with $13.9 million in the first six months of 2014. In the first six months of 2015, cash used in investing activities included $66.1 million net cash used to complete the acquisition of GAB Robins.

Cash Provided by Financing Activities

Cash provided by financing activities was $85.2 million for the six months ended June 30, 2015 compared with $45.5 million for the 2014 period. We paid $6.8 million in dividends in the first six months of 2015, compared with $5.0 million in the first six months of 2014. During the first six months of 2015, we increased our short-term borrowings and book overdraft by $92.7 million, primarily including amounts to fund the GAB Robins acquisition. During the first six months of 2014, we increased our short-term borrowings and book overdraft by $54.7 million primarily to fund working capital needs, repurchased $2.8 million of common stock under our share repurchase program, and paid $1.4 million of statutory employee withholding taxes on behalf of certain employees who elected to reduce the number of shares of common stock that would have otherwise been issued to them under employee stock-based compensation plans.

Other Matters Concerning Liquidity and Capital Resources

As a component of our credit facility, we maintain a letter of credit facility to satisfy certain contractual obligations. Including $17.2 million of undrawn letters of credit issued under the letter of credit facility, the available balance under our credit facility totaled $127.6 million at June 30, 2015. Our short-term debt obligations typically peak during the first half of each year due to the annual payment of incentive compensation, contributions to retirement plans, working capital fluctuations, and certain other recurring payments, and generally decline during the balance of the year. The balance of short-term borrowings represents amounts under our credit facility that we expect, but are not required, to repay in the next twelve months. Long- and short-term borrowings outstanding, including current installments and capital leases, totaled $254.7 million as of June 30, 2015 compared with $156.8 million at December 31, 2014.

Defined Benefit Pension Funding and Cost

We sponsor a qualified defined benefit pension plan in the U.S. (the "U.S. Qualified Plan"), three defined benefit plans in the U.K., and defined benefit pension plans in the Netherlands, Norway, Germany, and the Philippines. Effective December 31, 2002, we froze our U.S. Qualified Plan. Our frozen U.S. Qualified Plan and U.K. plans were underfunded by $126.9 million and $8.1 million, respectively, at December 31, 2014 based on accumulated benefit obligations of $548.2 million and $273.1 million for the U.S. Qualified Plan and the U.K. plans, respectively.

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The Company is not required to make any additional contributions to its U.S. Qualified Plan or to the other plans for the remainder of 2015; however, the Company expects to make additional contributions of approximately $3.0 million and $3.4 million to the U.S. and U.K. plans, respectively, in the remainder of 2015.

Future Dividend Payments

Our Board of Directors makes dividend decisions from time to time based in part on an assessment of current and projected earnings and cash flows. Our ability to pay future dividends could be impacted by many factors including the funding requirements of our defined benefit pension plans, repayments of outstanding borrowings, levels of cash expected to be generated by our operating activities, and covenants and other restrictions contained in our credit facility. The covenants in our credit facility limit dividend payments to shareholders.

Financial Condition

Other significant changes on our unaudited Condensed Consolidated Balance Sheet as of June 30, 2015 compared with our Condensed Consolidated Balance Sheet as of December 31, 2014 were as follows:


•	Cash and cash equivalents increased $10.0 million, or $13.1 million net of currency exchange, primarily due to the decrease in accounts receivable and a decrease in prepaid expenses and other operating expenses.


•	Accounts receivable decreased $15.8 million excluding the effect of the GAB Robins acquisition, and $13.3 million excluding the GAB Robins acquisition and foreign currency exchange impacts. This decrease was primarily due to decreased receivables in Legal Settlement Administration, Australia, U.K., and Canada, when compared with December 31, 2014 balances.


•	Unbilled revenues increased $6.8 million excluding the impact of the GAB Robins acquisition, or $11.5 million excluding the GAB Robins acquisition and foreign currency exchange impacts. This increase was primarily due to increased unbilled revenues in Legal Settlement Administration, U.S. Claims Services, the U.K., and Canada, when compared with December 31, 2014 balances.


•	Accounts payable, accrued compensation and related costs, and other accrued current liabilities decreased $24.5 million excluding the impact of the GAB Robins acquisition. This decrease was primarily due to the payment of year-end accruals, annual incentive compensation, and the funding of various defined contribution retirement plan obligations.

Off-Balance Sheet Arrangements

At June 30, 2015, we were not a party to any off-balance sheet arrangements, other than operating leases, which we believe could materially impact our operations, financial condition, or cash flows.

As disclosed in our Annual Report on Form 10-K for the year ended December 31, 2014, we have certain material obligations under operating lease agreements to which we are a party. In accordance with GAAP, these operating lease obligations and the related leased assets are not reported on our consolidated balance sheet. Our obligations under these operating lease agreements have not changed materially since December 31, 2014, other than the addition of the leases in London, England discussed in Note 11 to the accompanying unaudited condensed consolidated financial statements contained in this Quarterly Report on Form 10-Q.

We also maintain funds in various trust accounts to administer claims for certain clients. These funds are not available for our general operating activities and, as such, have not been recorded in the accompanying unaudited Condensed Consolidated Balance Sheets. We have concluded that we do not have a material off-balance sheet risk related to these funds.

APPLICATION OF CRITICAL ACCOUNTING POLICIES AND ESTIMATES

There have been no material changes to our critical accounting policies and estimates from those disclosed in our Annual Report on Form 10-K for the year ended December 31, 2014.

New Accounting Standards Adopted

ASU 2014-08, "Reporting Discontinued Operations and Disclosures of Disposals of Components of an Entity" was adopted during the first quarter 2015 with no impact to the unaudited condensed consolidated financial statements.

Pending Adoption of New Accounting Standards

Additional information related to pending adoption of recently issued accounting standards is provided in Note 3 to the accompanying unaudited condensed consolidated financial statements contained in this Quarterly Report on Form 10-Q.

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Item 3. Quantitative and Qualitative Disclosures About Market Risk

For a discussion of quantitative and qualitative disclosures about the Company's market risk, see Item 7A, "Quantitative and Qualitative Disclosures About Market Risk," of our Annual Report on Form 10-K for the year ended December 31, 2014. Our exposures to market risk have not changed materially since December 31, 2014.

Item 4. Controls and Procedures

Evaluation of Disclosure Controls and Procedures

We maintain disclosure controls and procedures that are designed to ensure that information required to be disclosed in our Exchange Act reports is recorded, processed, summarized and reported within the time periods specified in the Securities and Exchange Commission's rules and forms, and that such information is accumulated and communicated to management, including the Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosure. Management necessarily applies its judgment in assessing the costs and benefits of such controls and procedures, which, by their nature, can provide only reasonable assurance regarding management's control objectives. The Company's management, including the Chief Executive Officer and the Chief Financial Officer, does not expect that our disclosure controls and procedures can prevent all possible errors or fraud. A control system, no matter how well conceived and operated, can provide only reasonable, not absolute, assurance that misstatements due to error or fraud will not occur or that all control issues and instances of fraud, if any, within the Company have been detected. There are inherent limitations in all control systems, including the realities that judgments in decision-making can be faulty, and that breakdowns can occur because of simple errors or mistakes. Additionally, controls can be circumvented by the individual acts of one or more persons. The design of any system of controls is based in part upon certain assumptions about the likelihood of future events, and, while our disclosure controls and procedures are designed to be effective under circumstances where they should reasonably be expected to operate effectively, there can be no assurance that any design will succeed in achieving its stated goals under all potential future conditions. Because of the inherent limitations in any control system, misstatements due to possible errors or fraud may occur and not be detected.

As of the end of the period covered by this report, we performed an evaluation, under the supervision and with the participation of management, including the Chief Executive Officer and Chief Financial Officer, of the effectiveness of the design and operations of our disclosure controls and procedures pursuant to Exchange Act Rules 13a-15(b) and 15d-15(b). Based upon the foregoing, the Chief Executive Officer along with the Chief Financial Officer concluded that, as of the end of the period covered by this report, our disclosure controls and procedures were effective at providing reasonable assurance that all information relating to the Company (including its consolidated subsidiaries) required to be disclosed in our Exchange Act reports is recorded, processed, summarized, and reported in a timely manner.

Changes in Internal Control over Financial Reporting

We have identified no material changes in our internal control over financial reporting that occurred during the period covered by this report that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

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PART II — OTHER INFORMATION

Item 1A. Risk Factors

In addition to the other information set forth in this report, the factors discussed in Part I, "Item 1A. Risk Factors" in our Annual Report on Form 10-K for the year ended December 31, 2014 could materially affect our business, financial condition, or results of operations. The risks described in this report and in our Annual Report on Form 10-K are not the only risks facing our Company. Additional risks and uncertainties not currently known to us or that we currently deem to be immaterial also may materially adversely affect our business, financial condition, or future results.

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

There were no repurchases of CRDA or CRDB by the Company during any month in the quarter ended June 30, 2015. As of June 30, 2015, the Company's authorization to repurchase shares of its common stock was limited to1,955,300 shares.

Item 6. Exhibits

See Index to Exhibits on page 43.

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SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.



		Crawford & Company (Registrant)

Date:	August 3, 2015	/s/ Jeffrey T. Bowman
		Jeffrey T. Bowman
		President and Chief Executive Officer (Principal Executive Officer)


Date:	August 3, 2015	/s/ W. Bruce Swain
		W. Bruce Swain
		Executive Vice President and Chief Financial Officer (Principal Financial Officer)

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INDEX TO EXHIBITS



Exhibit
No.		Description
3.1		Restated Articles of Incorporation of the Registrant (incorporated by reference to Exhibit 3.1 to the Registrant's Current Report on Form 8-K filed with the Securities and Exchange Commission on May 14, 2007)

3.2		Restated By-laws of the Registrant, as amended (incorporated by reference to Exhibit 3.1 of the Registrant's Current Report on Form 8-K filed with the Securities and Exchange Commission on December 22, 2008)

10.1		Terms of Employment Agreement between Ken Fraser and the Registrant, dated May 15, 2015

10.2		Terms of Employment Agreement between Vince Cole and the Registrant, dated February 11, 2015 (incorporated by reference to Exhibit 10 of the Registrant's Quarterly Report on Form 10-Q for the quarter ended March 31, 2015)

15		Letter of Ernst & Young LLP

31.1		Certification of principal executive officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002

31.2		Certification of principal financial officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002

32.1		Certification of principal executive officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002

32.2		Certification of principal financial officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002

101		XBRL Documents

Exhibit 10.1



		Jeffrey T. Bowman
		President & Chief Executive Officer

May 15, 2015

Ken Fraser

7285 Laurel Oak Drive

Suwanee, GA 30024


Re:	Executive Vice President, Strategy & Performance Development

Ken,

Consistent with our recent conversations, this offer letter (including the Confidentiality, Non-Solicitation and Non-Competition Agreement attached as Exhibit A hereto, collectively the “Offer Letter”) sets forth the terms and conditions of your employment with Crawford & Company (“Crawford” or the “Company”). If you choose to accept this offer, please sign and date below and return the executed Offer Letter to my attention.

1.Title and Duties. You will be employed as Executive Vice President, Strategy & Performance Development. In this capacity you will be based in Atlanta, Georgia, and will report to Crawford’s President and Chief Executive Officer. Your Grade Level will be E19. You will be expected to perform such duties and responsibilities customary to this position and as are reasonably necessary to the operations of the Company. You will be expected to comply with all provisions of the Company’s Employee Handbook and any other Company policies that may be in effect from time to time during your employment. The Company reserves the right to change any and all of its policies, including its benefit and compensation plans, and the specific duties of your position.

2.Compensation.

(a)Base Salary. Your annual base salary will be $375,000, less all applicable deductions and withholdings (“Base Salary”), payable bi-weekly in accordance with the Company’s standard payroll practices. Your Base Salary will be reviewed annually, and any increases will be effective as of the date determined by Crawford’s executive management team. Because your position is exempt from overtime pay, your Base Salary will compensate you for all hours worked.

(b) Bonus. Subject to approval of Crawford’s Board of Directors, you are eligible to participate in the Crawford Short Term Incentive Plan (“STIP”). Your STIP Target Bonus will be 57.50% of your Base Salary, with a maximum STIP bonus of 115% of your Base Salary. Any STIP bonus will be payable in accordance with the STIP terms, and will be subject to applicable withholding taxes. The bonus earned and payable to you for 2015 shall not be prorated based on your service in 2015.

(c) Long Term Incentive. Subject to approval of Crawford’s Board of Directors, you are also eligible to participate in the Crawford Long Term Incentive Plan (“LTIP”). For 2015 the LTIP award will be 23,300 performance shares. LTIP awards are granted pursuant to the terms of the LTIP by Crawford’s Board of Directors. To the extent granted, awards are typically paid in February of each calendar year.

(d) The terms of the Crawford STIP and LTIP are incorporated herein by reference.

1001 Summit Blvd. (30319) ■ P. O. Box 5047 ■ Atlanta, GA 30302 ■ (404) 300-1000 ■ Fax (678) 937-8260

Exhibit 10.1

(e) Subject to approval of Crawford’s Board of Directors, you will be granted an award of 25,000 shares of Restricted Stock, payable in shares of Crawford Class A Common Stock, with vesting at 33.33%, issued under and subject to the terms conditions of the Crawford & Company Executive Stock Bonus Plan.

3. Employee Benefits. You shall be eligible to participate in the employee benefit plans and programs maintained by the Company and offered to executive level employees from time to time, to the extent you otherwise qualify under the provisions of any such plans which are incorporated herein by reference. The Company reserves the right to modify its benefit offerings as it deems appropriate. The Company’s current vacation policy provides you with four weeks paid vacation per calendar year.

4. Auto Allowance. During the term of your employment, at your option, the Company shall either (i) provide an automobile suitable for your purposes, with an acquisition value not to exceed $60,000, or (ii) a monthly auto allowance of $960. Payable bi-weekly in accordance with the Company’s standard payroll practices and subject to withholding taxes, all in accordance with the Company’s automobile program.

5. Severance. In the event your employment with the Company should be terminated (i) in the event of a “change-in-control” of the Company or (ii) without cause, both as solely defined by the Chief Executive Officer, the Company agrees that you will be paid severance compensation, in lump sum, in an amount equal to: (i) one year of your then current base salary plus (ii) the pro-rated amount of any bonus which would have been earned for the performance year in which the termination occurs, provided all applicable performance conditions are met, all subject to withholding for all applicable taxes, payable as soon as is practicable following the termination of employment (subject to required waiting periods under Section 409A of the Internal Revenue Code or any other applicable statute or regulation). This severance compensation shall be in lieu of any other severance payments you may be entitled to as a result of such termination of employment. Your receipt of any such severance payment is subject to execution by you and Crawford of an agreement achieving mutually acceptable terms on matters pertaining to:

(a)return of all Crawford property, documents, or instruments;

(b)no admission of liability on the part of Crawford;

(c)general release of any and all claims;

(d)non-disclosure of the arrangements;

(e)non-solicitation of employees and customers;

(f)non-competition;

(g)cooperation, and

(h)non-disparagement.

6. At-Will Employment. Your employment with the Company is for no specified period of time. Your employment relationship will remain at-will and either you or the Company may terminate the relationship at any time, for any reason.

7. Confidentiality, Non-Solicitation and Non-Competition. The salary and benefits outlined in this Offer Letter are contingent upon your execution of the Confidentiality, Non-Solicitation and Non-Competition Agreement attached hereto as Exhibit A.

8. Enforceability; Governing Law. This Offer Letter, and all claims arising out of or related to this Offer Letter, will be governed by, enforced under and construed in accordance with the laws of the State of Georgia without regard to any conflicts or conflict of laws principles in the State of Georgia that may result in the application of the law of any other jurisdiction. The failure of either party at any time to require performance by another party of any provision of this Offer Letter will not constitute a waiver of that party’s right to require future performance.

1001 Summit Blvd. (30319) ■ P. O. Box 5047 ■ Atlanta, GA 30302 ■ (404) 300-1000 ■ Fax (678) 937-8260

Exhibit 10.1

9. Entire Agreement. The provisions contained herein, incorporated herein by reference, and in Exhibit A hereto constitute the entire agreement between the parties with respect to your employment and supersede any and all prior agreements, understandings and communications between the parties, oral or written, with respect to your employment.

10. Modification. No modification of this Offer Letter shall be valid unless in writing and signed by you and the President and Chief Executive Officer of Crawford.

In addition to the terms outlined above, your employment pursuant to this letter is contingent upon submitting the legally required proof of your identity and authorization to work in the United States. Your employment will also be contingent upon (1) your passing a drug test, (2) your being bondable, (3) your passing a criminal background check, and (4) your having acceptable results on a motor vehicle records check.

By signing this Offer Letter, you acknowledge that (a) you are not guaranteed employment for any definite duration and that either you or the Company may terminate your employment relationship with the Company at any time, for any reason, (b) you were given the opportunity to consult with an attorney of your choosing prior to executing this Offer Letter, and (c) except as set forth herein, no promises or inducements for this Offer Letter have been made, and you are entering into the Offer Letter without reliance upon any statement or representation by the Company or its agents concerning any material fact.

Please contact me with any questions or issues that you may have concerning this Offer Letter.

Best regards,

/s/ Jeffrey T. Bowman

Jeffrey T. Bowman

Agreed and Accepted:

/s/ Ken Fraser 5/16/2015

Ken Fraser Date

1001 Summit Blvd. (30319) ■ P. O. Box 5047 ■ Atlanta, GA 30302 ■ (404) 300-1000 ■ Fax (678) 937-8260

Exhibit 10.1

EXHIBIT A

CRAWFORD CONFIDENTIALITY, NON-SOLICITATION

AND NON-COMPETITION AGREEMENT

This Agreement is made between Ken Fraser and Crawford & Company (“Crawford” or “the Company”). In consideration of the mutual promises and covenants contained in this Agreement and for other good and valuable consideration including, but not limited to, the employment of Employee by Crawford, the wages offered and paid to Employee by Crawford during Employee’s employment, the training the Employee will receive from the Company regarding compliance and the methods and operations of the Company at considerable expense to the Company, and access to and knowledge of the Company’s confidential information and trade secrets the Employee will receive, the parties hereto agree as follows:

1. Definitions:


a.	“Company” means Crawford & Company, along with its subsidiaries, parents, affiliated entities, and includes the successors and assigns of Crawford or any such related entities.


b.	“Business of the Company” means claims management, claims adjusting, medical management, medical bill review, administrative services and other services provided by Crawford from time to time or as described in the most recent Annual Report of Crawford & Company.

“Confidential Information” means information about the Company and its Employees and/or customers which is not generally known outside of the Company, which employee learns of in connection with employee’s employment with the Company, and which would be useful to competitors of the Company. Confidential Information includes, but is not limited to: (1) business and employment policies, marketing methods and the targets of those methods, financial records, business plans, strategies and ideas, promotional materials, education and training materials, research and development, technology and software systems, price lists, and recruiting strategies; (2) the nature, origin, composition and development of the company’s products and services; (3) proprietary information and processes, and intellectual property; and (4) customer information and the manner in which the Company provides products and services to its customers.


d.	“Trade Secrets” means Confidential Information which meets the additional requirements of the Uniform Trade Secrets Act or similar state law.

Duty of Confidentiality. Employee agrees that during employment with the Company and for a period of two (2) years following the cessation of that employment for any reason, Employee shall not directly or indirectly divulge or make use of any Confidential Information (so long as the information remains confidential) without prior written consent of the Company. Employee further agrees that if Employee is questioned about information subject to this agreement by anyone not authorized to receive such information, Employee will promptly notify Employee’s supervisor(s) or an officer of the Company. This Agreement does not limit the remedies available under common or statutory law, which may impose longer duties of non-disclosure.

Non-Disclosure of Trade Secrets. Employee agrees that during employment with the Company and indefinitely following the cessation of that employment for any reason, Employee shall not directly or indirectly divulge or make use of any Trade Secrets (so long as the information remains a Trade Secret under Georgia Law or other applicable State Law) without prior written consent of the Company. Employee further agrees that if Employee is questioned about information subject to this agreement by anyone not authorized to receive such information, Employee will promptly notify Employee’s supervisor(s) or an officer of the Company.

1001 Summit Blvd. (30319) ■ P. O. Box 5047 ■ Atlanta, GA 30302 ■ (404) 300-1000 ■ Fax (678) 937-8260

Exhibit 10.1


4.	Non-Disclosure of Personal Information. Employee acknowledges that during the course of Employee’s employment, Employee may obtain information regarding individuals as a result of services provided to Crawford customers such as (i) claim and personal health information, (ii) social security number, (iii) date of birth and (iv) salary information (“Personal Information”). Employee agrees:


a.	Not to acquire, use, or distribute such Personal Information without the express consent of the subject of such Personal information, or only to the extent federal or state law allows such acquisition and disclosure of Personal Information without consent.


b.	To acquire, use and/or distribute Personal Information solely for the purposes of carrying out the daily functions of Employee’s job.


c.	To disclose Personal Information only to authorized third parties. These agencies may include, but are not necessarily limited to, independent review agents, claims adjusters, benefits administrators, attorneys and employers.


d.	To limit access to computerized Personal Information solely to staff, authorized users and administrative personnel and abide by all security measures designed to assure that unauthorized personnel are not afforded access to Personal Information.

Return of Property and Information. Employee agrees to return all the Company’s property immediately upon the cessation of Employee’s employment for any reason. Such property includes, but is not limited to, the original and any copy (regardless of the manner in which it is recorded) of all information provided by the Company to employee or which employee has developed or collected in the scope of Employee’s employment, as well as all Company-issued equipment, supplies, accessories, vehicles, keys, badges, passes, access cards, instruments, tools, devices, computers, mobile phones and devices, flash drives, pagers, materials, documents, plans, records, notebooks, drawings, or papers.

6. Non-Competition.

Employee acknowledges that if he were to compete with the Company in the Business of the Company, he could cause serious harm to the Company. Employee further acknowledges that during his employment, Employee will gain valuable confidential business or professional information that qualify as Trade Secrets under the Georgia Uniform Trade Secrets Act and that otherwise does not qualify as trade secrets; maintains and builds substantial relationships with specific prospective or existing customers or clients; and maintains and builds customer or client goodwill associated with the Business of the Company throughout the United States. Further, Employee acknowledges that he will derive significant value from the Company and from the Confidential and Trade Secret Information of the Company provided to him during his employment with the Company, which will enable him to optimize the performance of the Company’s global performance and his own personal, professional, and financial benefit.

Therefore, during employment with the Company and for a period of twelve (12) months following the termination of Employee’s relationship with the Company for any reason, at the option either of the Company or Employee, with or without notice, the Employee agrees that he shall not directly or indirectly engage in the Business of the Company or in any competitive business or provide services to a competitive business of the Business, as an owner, partner or agent, or as employee.

1001 Summit Blvd. (30319) ■ P. O. Box 5047 ■ Atlanta, GA 30302 ■ (404) 300-1000 ■ Fax (678) 937-8260

Exhibit 10.1

Non-Solicitation Covenant. Employee agrees that during employment with the Company and for a period of twelve (12) months following the cessation of employment, Employee will not directly or indirectly solicit or attempt to solicit any Business of the Company from any of the customers of the Company with whom Employee had direct or indirect contact and/or dealings during the last year of Employee’s employment with the Company.


8.	Non-Recruitment of Employees. While employed by the Company, and for a period of twelve (12) months following the cessation of employment, Employee will not directly or indirectly solicit or attempt to solicit any employee of the Company for the purpose of encouraging, enticing, or causing said employee to terminate employment with the Company.


9.	Non-Disparagement. Employee shall not, at any time during the term of employment and thereafter, make statements or representations, or otherwise communicate, directly or indirectly, in writing, orally, or otherwise, or take any action which may, directly or indirectly, disparage or be damaging the Company or its respective officers, directors, employees, advisors, businesses or reputations.

10.

Remedies. The parties acknowledge and agree that (a) this Agreement is reasonable and necessary for the protection of the business and goodwill of Crawford, (b) any breach of this Agreement by Employee will cause Crawford substantial and irreparable harm, and (c) Employee has received good, valuable and adequate consideration in exchange for the covenants contained in this Agreement. Consequently, if the Employee breaches this Agreement, the Company shall be entitled to injunctive relief in addition to any and all remedies available at law. Moreover, to the extent Employee breaches this Agreement, the time periods set forth herein are continued for the period of Employee’s breach of the Agreement. The prevailing party shall be entitled to recover its costs and attorney’s fees in any proceeding brought under this Agreement. The existence of any claim or cause of action by Employee against the Company, including any dispute relating to the termination of this Agreement, shall not constitute a defense to enforcement of said covenants by injunction.

11.

Construction of Agreement. The covenants contained herein shall be presumed to be enforceable, and any reading causing unenforceability shall yield to a construction permitting enforcement. If any single covenant or clause shall be found unreasonable, unenforceable or both, it shall be modified as appropriate to protect the Company’s interests or severed and the remaining covenants and clauses shall be enforced in accordance with the tenor of the Agreement. In the event a court should determine not to enforce a covenant as written due to overbreadth, the parties specifically agree that said covenant shall be enforced to the extent reasonable, whether said revisions are in time, territory, or scope of prohibited activities. This Agreement represents the entire understanding between Employee and the Company on the matters addressed herein and supersedes any such prior agreements and may not be modified, changed or altered by any promise or statement by the Company until such modification has been approved in writing and signed by both parties. The waiver by the Company of a breach of any provision of this Agreement by any employee shall not be construed as a waiver of rights with respect to any subsequent breach by Employee.


12.	At-Will Status. Nothing in this Agreement shall change or alter the status of Employee’s employment as being “at-will.” As such, either party may terminate the employment relationship at any time and for any reason.


13.	Choice of Law. This Agreement and any and all disputes related to or arising from this Agreement shall be governed and interpreted according to the laws of the State of Georgia.


14.	Survival. This Agreement shall remain in effect, unless modified in writing signed by both Employee and on behalf of the Company, throughout the course of Employee’s employment with the Company and shall survive the termination of Employee’s employment with the Company.

1001 Summit Blvd. (30319) ■ P. O. Box 5047 ■ Atlanta, GA 30302 ■ (404) 300-1000 ■ Fax (678) 937-8260

Exhibit 10.1

Employee represents and warrants that Employee has the full power and capacity to enter into this Agreement. Employee also represents and warrants that in entering into this Agreement, Employee is not in violation of any contract or agreement, whether written or oral, with any other person to which Employee is a party or by which Employee is bound and that entering into this agreement will not violate or interfere with the rights of any other person, firm, or corporation. Employee has carefully read and understands the provisions of this Agreement, and understands that he has the right to seek independent advice, consult with an attorney and/or propose modifications prior to signing the Agreement.

Executed at this 16 day of May, 2015.

/s/ Ken Fraser /s/ Phyllis Austin

Ken Fraser Phyllis Austin

EVP, Global Human Resources

1001 Summit Blvd. (30319) ■ P. O. Box 5047 ■ Atlanta, GA 30302 ■ (404) 300-1000 ■ Fax (678) 937-8260

Exhibit 15

The Shareholders and Board of Directors of

Crawford & Company

We are aware of the incorporation by reference in the Registration Statements (File Nos. 333-02051, 333-24425, 333-24427, 333-43740, 333-87465, 333-125557, 333-140310, 333-142569, 333-157896, 333-161278, 333-161279, 333-161280, 333-170344, 333-190373, and 333-199915) of Crawford & Company of our report dated August 3, 2015 relating to the unaudited condensed consolidated interim financial statements of Crawford & Company that are included in its Form 10-Q for the quarter ended June 30, 2015.

/s/ Ernst & Young LLP

Atlanta, Georgia

August 3, 2015

Exhibit 31.1

SECTION 302 CERTIFICATION OF PRINCIPAL EXECUTIVE OFFICER

I, Jeffrey T. Bowman, certify that:


1.	I have reviewed this quarterly report on Form 10-Q of Crawford & Company;


2.	Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;


3.	Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;


4.	The registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)), for the registrant and have:

(a)Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

(b)Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c)Evaluated the effectiveness of the registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d)Disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the registrant's most recent fiscal quarter that has materially affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and


5.	The registrant's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of the registrant's board of directors (or persons performing the equivalent functions):

(a)All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and

(b)Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting.




Date:	August 3, 2015	/s/ Jeffrey T. Bowman
		Jeffrey T. Bowman
		President and Chief Executive Officer (Principal Executive Officer)

Exhibit 31.2

SECTION 302 CERTIFICATION OF PRINCIPAL EXECUTIVE OFFICER

I, W. Bruce Swain, certify that:


1.	I have reviewed this quarterly report on Form 10-Q of Crawford & Company;


2.	Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;


3.	Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;


4.	The registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)), for the registrant and have:


5.	The registrant's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of the registrant's board of directors (or persons performing the equivalent functions):

(b)Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting.




Date:	August 3, 2015	/s/ W. Bruce Swain
		W. Bruce Swain
		Executive Vice President and Chief Financial Officer (Principal Financial Officer)

Exhibit 32.1

CERTIFICATION PURSUANT TO 18 U.S.C. SECTION 1350,

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Quarterly Report of Crawford & Company (the "Company") on Form 10-Q for the period ended June 30, 2015 as filed with the Securities and Exchange Commission on the date hereof (the "Report"), I, Jeffrey T. Bowman, President and Chief Executive Officer of the Company, certify, pursuant to 18 U.S.C. 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that:


1.	The Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934 (15 U.S.C. 78m or 780(d)); and


2.	The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.




Date:	August 3, 2015	/s/ Jeffrey T. Bowman
		Jeffrey T. Bowman
		President and Chief Executive Officer
		(Principal Executive Officer)

Exhibit 32.2

CERTIFICATION PURSUANT TO 18 U.S.C. SECTION 1350,

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Quarterly Report of Crawford & Company (the "Company") on Form 10-Q for the period ended June 30, 2015 as filed with the Securities and Exchange Commission on the date hereof (the "Report"), I, W. Bruce Swain, Executive Vice President and Chief Financial Officer of the Company, certify, pursuant to 18 U.S.C. 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that:


1.	The Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934 (15 U.S.C. 78m or 780(d)); and


2.	The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.




Date:	August 3, 2015	/s/ W. Bruce Swain
		W. Bruce Swain
		Executive Vice President and Chief Financial Officer
		(Principal Financial Officer)

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